New Weave App
54 results found
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Offices would like for Weave to transcribe calls under calls like we do for voicemails, but we only offer it in Call Intel.
Offices would like for Weave to transcribe calls under calls like we do for voicemails, but we only offer it in Call Intel.
3 votes -
Small App
We do not like the new app altogether. We prefer the smaller condensed screen of the legacy app.
The options for messaging were much more user friendly on the Legacy app.
Please allow updates to the Legacy app to continue.
The new "app" is almost an exact replica of the weave portal and is horrible and has disrupted our workflow greatly. We are not pleased with this change at all.6 votes -
Text Messaging
Please bring back the "Actionable" and "All" tabs from the legacy App
OR
Allow something to dismiss from the "unreplied" section. This section is bogged down with patients responding "confirm".3 votes -
Fax
POC said, "We would just like to be able to customize the cover sheet so we could have information on it that we would like and how we would like it laid out. Like our practice name, doctors names, address, phone number, fax number, confidentiality statement, etc."
8 votes -
FUSE operatory rooms shown instead of providers
On our PMS (FUSE) we have our schedule set up by room/operatories however when this is then synced over to Weave it only shows the providers.
Our operatories are specific to the appointment type where as the providers do multiple types of procedures.
Having only the providers viewable also is an issue because all of our current and past employees show up as a "provider" causing confusion.
This then makes the Weave schedule look messy and unorganized making it so our team isn't wanting to use the schedule to its full potential.Main point: Having the option to view as…
1 vote -
Manual Template in the Mini message thread
For the New Weave app, It would be a good feature to have the option in Schedule > You click a patient profile > Click the message icon and in the mini message thread you can use the manual templates there.
3 votes -
date tab
there needs to be a date tab in the manual templates
2 votes -
Include Notifications for Transferred Voicemails
When transferring voicemails, the recipient of the transfer does not receive a notification of the new voicemail. If the recipient has received a bunch of voicemails more recent than the timestamp of the voicemail that is being transferred, then the transferred voicemail is buried in the recipient's voicemail list and can be easily missed. A notification of a transferred voicemail is critical.
3 votes -
Pop-up Notifications
The new app does not allow for the pop-up notifications as the Legacy app. This is necessary for our office to allow providers and staff to be informed when we are messaging within team chat. Please allow for settings as the pop-up outside of the browser to the screen.
10 votes -
Auto-Message Glitch for Multiple Appointments on same day for same patient
-here's the problem: patients with multiple appointments are getting two different reminders. It isn't random. The week before reminder attaches to the earlier appointment and then the day before appointment attaches to the later appointment. This is so confusing to patients and causes them to be late and miss that first appointment.
There are two solutions:
-add a "first time" tag to the auto-message template for individuals so the reminder is ALWAYS for the earlier time...should be like that anyways-OR allow us to make these appointments a certain type that is linked to the "multi" status in dentrix and…
4 votes -
Help chat mobile within the app
I would love the option to move the help chat out of the way so that it is not interfering with tasks while waiting for a response and to be able to leave the help chat open while testing out the help actions. Currently it is locked to the bottom right corner which is right over top of the team chat pops ups.
4 votes -
Please enable more team chat notification sound settings.
The legacy app had a different sound for a direct message versus a group message. I would love that to be an option again or set specific sounds for specific chats. We miss a lot of notifications since migrating to the new weave as we can't tell if its a group msg or direct. We actually missed a lot because there was no warning that the sound would automatically be set to off and just learned today that we can change that.
1 vote -
Bring back the feature that links to weave to family file
Bring back the feature where you can click the arrow in the box next to the patient's picture and it takes you directly to their family file in Dentrix
6 votes -
Be able to edit the weave schedule
When the systems seem to not since it would be nice to allow us to edit the weave schedule when its incorrect whether it be the appointment is missing on the weave side or is not supposed to be there.. Which would also make sure that patients receive messages. This could help us continue to make money and not lose money due to patients not getting the very necessary reminders.
3 votes
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