Desktop App
169 results found
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Adding a Way to Manually Remove the "Unresponded To" Orange Dot from Texts
It would be super helpful to have a way to manually mark messages as "responded to" and remove the orange dot and take them off the actionable tab, so that if a customer just responds with "Thank You" we can remove the text from the actionable list.
9 votes -
keeping text messages actionable
The messages go to "all" once they are answered. They should stay "actionable" until the user archives it manually
1 vote -
Tag specific people on text messages that come in.
We have a few people in this office, like most do. It would be nice if there was a way to tag someone or send someone a notification that they have a message specific to them. This way they don't have to go through all the messages again to see if any are for them.
1 vote -
OPTING OUT & CANCEL
We are having a lot of trouble with our patients using the word "Cancel" when responding to auto reminders. If they use this word, it OPTS THEM OUT of Weave. This is not intentional, and it causes a lot of extra work and hassle for the patient and out staff. Please don't allow this word to be identified with an OPT OUT. The word CANCEL should be matched to appointments.
7 votes -
MANUAL TEXT MESSAGES NOT BEING SENT AND WE NEED TO KNOW WHICH ONES WE NEED TO RESEND AGAIN
9/27/21 Hey, so you're weave desk app is all screwed up and your colleagues have been trying to fix your weave software problem since last week, but our MANUAL TEXTS are NOT being sent!!! YOU MUST HAVE a program showing all the text messages we sent manually on a daily basis if we ask since we have multiple users in our office, and we ALL NEED TO KNOW WHICH MANUAL TEXTS HAVE NOT BEEN RECEIVED BY OUR PATIENTS. ALSO YOUR CUSTOMER SERVICE DOES NOT ANSWER THE PHONES UNTIL AN HOUR LATER. BAD SERVICE!!
1 vote -
Auto reminder status
When using the automatic reminder feature the status changes to C for confirmed once the patient confirms. We also need the status to change to T for text when the reminder goes out. Then after the patient confirms it would still change to C for confirmed.
1 vote -
Messages not working
I logged in this morning to Weave not fully functioning. I cannot access my messages to communicate with my patients. Weave has never had this error in my experience with it. I hope this is fixed soon. I restarted my computer to see if that would help but it did not.
1 vote -
New pt exam
First- the method to leave feedback is horrible and too many steps. It seems like you done want feedback....
Second- I would like an option to add a text/ email for New patient appointment. It seems you have "New patient prophy" as an option and per your Tech support it is associated with a "Prophy" code in eagle soft. You also have a "Prophy appointment" option that is ALSO associated with a "prophy" code. So neither one of those are suitable. It would be helpful if the "New patient Prophy" was associated with The COMPREHENSIVE EXAM CODE in eaglesoft to…1 voteWe should be pulling in all appointment types from Eaglesoft, so if there's a type you're not seeing, would you contact our Support team so they can investigate further?
Thanks,
Matt Schultz
Weave Product Management
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Opt out and Cancel
If you add "Text STOP to unsubscribe" then that is the ONLY word that Weave should recognize.
If a patient responds CANCEL to CANCEL an appointment, not opt out of text messages; it stops all future text messages for that patient and possibly the entire family. Then, we as offices, get yelled at because that family didn't get their text message reminders, simply because they used the word CANCEL instead of STOP.
This needs to be fixed ASAP. I am tired of getting yelled at and missing appointment opportunities because your technology should only recognize the word STOP!
1 vote -
App catered to veterinary hospitals
Weave offers services to veterinary hospitals, but much of the Weave platform is for human medical groups.
Please make the app be able to send messages with the pet's nae listed instead of the pet owner..ex: instead of [first name] as the fill in..detect the [pet's name].1 voteIn auto reminders, the Pet Name field can be used to accomplish this!
Best,
Matt Schultz
Weave Product Management
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Patients that are seen as two appointments only need one reminder
Hello again,
We have patients that have both a cleaning and restorative. When I want to remind people of their appointment the following day and I tag only unconfirmed but I can't remove anyone who has double appointment so they get multiple texts. Please take a look into this.
Thank you
1 vote -
Fix to opting out of text by cancelling appointment
Is there a way to add the “Cancel” to the line that states “Reply STOP to unsubscribe” so our patients understand that a response of “Cancel” will also unsubscribe? We do have patients who will only communicate through text and their voicemail is often full or not monitored. Once they respond “Cancel” (meaning they would like to cancel an appointment), we have basically lost communication with them.
2 votesThis is done
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Send Missed Call Text to Abandoned Calls
Would really like the "missed call text" to go out to ABANDONED calls even more than the "missed ones." if they made a selection so the appt was "missed" then they almost certainly left us a message. It is the Abandoned calls that we are more concerned about!
26 votesWith the recent changes to Auto-Messaging, Missed Call Text is now working for abandoned calls in addition to missed calls. In the future, this will be a filter in order to be a configurable element.
Best,
Matt Schultz
Weave Product Management
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Grouping certain patients
We have a massage therapist who works part time at our clinic and he has a handful of clients he has to keep up with compared to the many that we do as a clinic as a whole. He asked if there was any way he could somehow group his clients in Weave so that he doesn't have to search through all the texts for the entire clinic.
1 voteTags solves for this.
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specialized appointment reminders
The advanced filters on appointment reminders leave much to be desired. I would really like to be able to send a reminder to all appointment on my scheduled that are for SEDATION for example. Regardless of what else they are scheduled for I need everyone with that code to be included in the reminder or to be able to exclude that same way. As it stands I have been told by several techs that this is not possible. ALSO not being able to change the titles of the text templates ( and only having 5 available) is very frustrating. I…
1 voteThis should be able to be done already by using filters - likely by using Sedation in the Appointment Type filter. If not, please reply to this message so we can discuss further!
Matt Schultz
Weave Product Management
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Stop the confusing opt-outs!
Our patients do not understand now that when they reply to a confirmation message with the work "cancel," it opts them out of receiving future texts. This creates a problem for us. Can you please change this back to making the word "Stop" be the opt out?
2 votesThis is fixed - "cancel" no longer opts people out of texts.
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Text messages sent to land lines
Text messages are being sent out to land line numbers. We have these numbers in the home phone number of our Crystal Practice management system. Would you check into sending text messages to cell phone numbers only? Also, patients who have missed appointments are getting survey links for them to rate their visit, that they did not even show up for. Would you check into fixing this, also? Thank you!
1 vote -
Messaging error
The new Weave text messaging does not allow you to make a message unread and then hit the back arrow. Once selected, it reopens the message before taking you back to the home page
1 vote -
Business Admin
The "actionable" messages showing up as unread is very confusing. As I look at my messages it shows I have 62 that needs to be addressed when in fact thats not true at all, after thew last update its showing under the actionable tab and thats not the case.
1 vote -
Notification on messages
The messages module doesn't take away the notification number after reading the message. It makes it look like there's still messages that need to be handled, when really it can be something as simple as a text message that says "Thank you" We are not going to respond to that message any further and it does not need to keep a notification. These used to automatically go away once the message was read. Now they do not.
1 vote
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