Desktop App
490 results found
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Fix reviews feature
Hi! Please improve the "reviews" feature and correct the error where private feedback isn't properly displaying the name of the patient who provides the feedback.
3 votes -
Workstation communication/Messaging
We would like to usse WEAVE as a (instant) messenger on our computers to communicate, from one work station to the next.
9 votes -
Auto reminders to selected schedule colums
Turning off columns for auto reminders only.
3 votes -
Open appt notification
We would LOVE to be able to do a mass send out when there is a short notice opening to try and get it filled. For exampe: you generate a list of patients that you would like a mass text to be send to at the push of a button. Instead of have to contact each patient and using so much time trying to fill an appt time at short notice. The patients who are interested can be prompted to contact us by phone or reply to the message. It is the only option about other systems that we think…
17 votesWe will be beta testing a Quick Fill feature in the coming weeks. If you are interested in taking part in beta testing please respond to this beta and we’ll let you know when it is ready.
Thank you
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Open to Patient File Instead of Family
It would be amazing if, when you jump to Patient File, it would take you to THAT patient instead of to the Family.
2 votesTo open to the contact/patient instead of the family, click on the icon or picture next to the patient name. Clicking the row will open the family view.
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turning off Inactive Patients
Turn off texts and emails going to "inactive" patients for overdue recare appointments et all
1 voteThis was just changed. It should no longer send to inactive.
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;AOSIHGFIOPZSDH
WE WERE WITHOUT PHONES ALL MORNING BECAUSE OUR PHONES WEREN'T SYNCED WITH YOUR NEW PHONE SYSTEM. WE RUN AN EMERGENCY SERVICE AND THOSE PHONE CALLS THAT WE MISSED COST US ABOUT $15 A PIECE. THIS IS UNACCEPTABLE. I AM NOT NEW TO THE OFICE BUT I AM NEW TO THE MANAGER POSITION AND MY FRONT OFFICE STAFF IS TELLING ME THAT THEY HAVE MANY FRUSTRATIONS WITH WEAVE. I HAVE HAD A FEW IN MY SHORT TIME HERE, MOST PRESSING WAS WHEN OUR MESSAGE OVER THANKSGIVING WAS INDICATING THAT WE WERE A DIFFERENT OFFICE, LET ALONE DIRECTING EMERGENCY PATIENTS TO THE…
2 votesThanks for the feedback. I have passed it on to our customer success team.
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Ways to make Weave more user friendly
Please allow Weave to run continuously during the day, the timing out is irritating.
Please add call forwarding to the Weave Phone App
1 voteA change was made to make the timeout window much longer. Thanks!
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Please incorperate Orthotrac so that when patients confirm it shows in orthotrac
Intergrate Weave and ortotrac so that confirmations show in both and you do not have to manually do it
1 voteWe are integrated with Orthotrac as well as writeback confirmations.
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Improving awarenes in unwanted calls (#'s)
Hi guy's,
Boris here from Heavenly Smiles Dental. Solusitor calls (previously denied requests for service or no accounts with us) can be a down time for dental practices. Can calls from the same numbers (unwanted and previously regected or unwanted-to have its own link and come with previous regected note? I dont know just an idea. Will help to forward those call directly to designated voice mail(solusitors) stating: Thank you for calling we are assisting other patients at this time and appolojise for the incoveniance. We strive to deliver the best service to all of our patients. Please leave a…2 votesAdded the option to block calls from our Portal.
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Unread texts appear at the top of the list
It would be incredible if all unseen texts appeared at the top of the list instead of lost throughout. While it's helpful that the blue dot signifies they are unread, they still get lost within the many others that are sent throughout the close of business. When we arrive in the morning there are tons to scroll through to find ones unread.
2 votesThere is a button on the message screen that allows you to filter your messages and see the unread ones only.
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we would like email to confirm in dentrix
please allow patients to reply by email
1 voteThis is now possible in the newest release!
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Adjustable time for review texts
We have suggested this in the past and want to know if there has been any progress, but our patients are still saying how awkward it is to get the text asking them to review our office while they are still in the chair. It is also incomfortable for the assistants as well. Is there any way to set the time of when they go out differently?
2 votesDone!
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Add Picture to User Account
how do i put a picture on my weave account?
2 votesCall us!
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Texting confirmations from Schedule
I downloaded an New Version this morning. When I went into the schedule today to confirm for Monday, which I don't do automatically, I noticed it was very different. Annoyingly different. Instead of the message to be sent showing in a separate window, it showed up in that patients list of texts. So to get to the next patient after hitting 'Send', I had to go back and down the list to the next patient. This is not nearly as quick and streamlined as it was before!
2 votes -
Pick up order notification in weeve
I am aware that weeve is compatable with revolution and I was curious if in the future glasses and contact lens orders would be viewable from weeve.
2 votes -
Manual Reviews
We would like to be able to send unlimited manual review invites instead of being restricted to the 1 time every 6 weeks.
1 vote -
Caller ID on phone screen
Caller ID on phone screens
Instant Messages between Weave computers9 votes -
Review Texts - filter by confirmation type
In the Reviews app have the ability to control review texts so they don't go out to unconfirmed, no-show, or broken appointments.
1 vote -
Extending character count on auto text.
Please consider extending your character count for the reviews auto text system. 145 characters does not allow the texts to be very personable. Also it would be great if the texts could auto fill the patients names. Thanks!
1 vote
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