Desktop App
11 results found
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Yelp Reviews needed
Please incorporate Yelp reviews in the review section.
12 votesWe wish we could add Yelp to our list of review sites! However, Yelp has prohibited the practice of soliciting reviews of any kind, so we're unable to facilitate this interaction.
Best,
Matt Schultz
Weave Product Management
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filter reviews
Ability to intercept/filter reviews through Weave, then send a request to pt to post original review to google. Gives ability to intercept a bad review. Revenuewell has this feature.
3 votesThis is called review gating and Google and Facebook both will block reviews for businesses that do this. Unfortunately, we can't help with this one!
Best,
Matt Schultz
Weave Product Management
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Individual Review Requests
We would like to edit our review request, but our office does NOT want to send automated review requests, Currently, the only way to edit the request - which was written prior to recent changes - is by automating it. Can you bring back the option to edit the request without having to send it to each and every one who walks through our door?
1 voteHi Patty,
We're making some changes right now and the new Weave will handle this really well. For the time being, you can create a message template inside Messages, include your Reviews link, and send it to people from the conversation (instead of from the Reviews feature).
Best,
Matt Schultz
Weave Product Management
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Review merge with other social media platforms
Would be nice setting and an option to be able to have the patient reviews from Weave merge together with other social media platforms :)
1 voteWe can't cross-post on behalf of the patient - they have to choose which platform their review posts to. We'll be adding more review platform options in the near future and other customization options, but this one isn't feasible.
Best,
Matt Schultz
Weave Product Management
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We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If *Yes* then
We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If Yes then send REVIEWS text message and if NO our office will contact the patient.
Please let us know if this can be worked on. Thank you!
1 voteUnfortunately, we can't offer this explicitly - it's called review gating and is unethical, in addition to being against Google's terms of service. This is a good write-up on the topic: https://www.podium.com/article/review-gating/
We'll be building out new tools that will allow you to do something like this on your own, if you so choose, but we can't fully automate this process.
Best,
Matt Schultz
Weave Product Management
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Review Internal Prompt if not Happy
It would be great if when the patients first click on the review link they are asked whether they enjoyed their experience or not---- if no, they are prompted to leave private/internal feedback. If yes, they are taken to Google. This would allow us to be aware of and fix unhappy situations before they escalate.
1 voteThanks for the input! Unfortunately, this process is called review gating and is not allowed by the main review sites (Google, Facebook), However, we are working on ways to help you manage the review request process much better - we recognize that today it's either full automation or no automation. We have a few features coming in the coming months that will give you more flexibility.
Best,
Matt Schultz
Weave Product Management
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1 vote
Unfortunately, due to Yelp's Terms and Conditions, we are not able to integrate with Yelp.
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Importance of Yelp
Yelp has sent us awards based on our reviews. Google and FB do not. It's a disservice to your clients success not to give Yelp as a choice for our clients. They actually ask about it.
1 voteUnfortunately, Yelp's Terms and Conditions prevent us from integrating with their system. Anyone who solicits reviews for Yelp would be banned if Yelp found out.
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incorperate yelp reviews to weave
add option to leave reviews through yelp
1 voteDue to Yelp's terms of service, they do not allow any kind of review solicitation, so we can't facilitate this interaction.
Matt Schultz
Weave Product Management
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Google Review
Hello to All Our Ennis Community Folks, we would love to hear from you and get your feedback. PLESAE rate our services. Thank You
1 vote -
Review Middle Ground
If a patient submits a review for say less than 3 stars, that a notification is sent to the office prior to the review being posted so we have time to reach out to the patient.
1 voteWe aren't able to do this, per the terms and conditions of the review platforms (Google, Facebook, etc.).
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