We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If *Yes* then
We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If Yes then send REVIEWS text message and if NO our office will contact the patient.
Please let us know if this can be worked on. Thank you!
1
vote
DANEY XAVIER
shared this idea
Unfortunately, we can't offer this explicitly - it's called review gating and is unethical, in addition to being against Google's terms of service. This is a good write-up on the topic: https://www.podium.com/article/review-gating/
We'll be building out new tools that will allow you to do something like this on your own, if you so choose, but we can't fully automate this process.
Best,
Matt Schultz
Weave Product Management