Review Internal Prompt if not Happy
It would be great if when the patients first click on the review link they are asked whether they enjoyed their experience or not---- if no, they are prompted to leave private/internal feedback. If yes, they are taken to Google. This would allow us to be aware of and fix unhappy situations before they escalate.
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M Z
shared this idea
Thanks for the input! Unfortunately, this process is called review gating and is not allowed by the main review sites (Google, Facebook), However, we are working on ways to help you manage the review request process much better - we recognize that today it's either full automation or no automation. We have a few features coming in the coming months that will give you more flexibility.
Best,
Matt Schultz
Weave Product Management