Desktop App
58 results found
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unknown
It would be great to recognize the team member name based on their login info so messaging to patients on desktop/mobile app shows the employees name vs "unknown" as the sender all the time.
1 vote -
Turn off Family Auto reminders
It would be nice to be able to turn off the family reminder in the auto reminders. Right now it will only send one link for the paperwork for multiple family members that are coming in on the same day.
1 voteThanks for the input! The Forms team is almost done fixing this part of the Forms product so that the experience is better for families (or just multiple patients on the same reminder message). As such, we won't be changing the settings for the actual family reminder messages.
Best,
Matt Schultz
Weave Product Management
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take out the "Reply "STOP" to unsubscribe" from review text
we do not send reviews to all of our patients, we pick and choose who we would like to send them too. Due to this I was wondering if there is a way to take out the "Reply "STOP" to unsubscribe" from the bottom so it looks more personable and not like an auto text that sends to all pts... thanks!
1 voteThanks for sharing your insight, Monica! Unfortunately, since Review requests can be sent out in bulk and we send out many similar messages across all of our customers, we need this part of the message in order to comply with wireless industry standards and ensure continued message deliverability.
Best,
Matt Schultz
Weave Product Management
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Text # Short Code
If we could have a short code assigned to our text number it would be nice to have on our website Text Appt to #####, etc.
1 voteWe (and the wireless industry) are moving away from short codes, so we won't be going in this direction - sorry! The 10-digit phone number will be the primary means by which all texting and voice communication happens.
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Notes on Text Messages only Staff can see
We need the ability to add notes to messages that are not visible to the client. Beyond tags. Currently when I send a text to a new client there is no way to add notes other than tags, so for instance I can't send a text and then put a note that says "5mo k-9, vomiting, diarrhea started 2 days ago, not UTD. ETA 2hrs" Clients give a lot of info on the phone call but do not repeat it in the text they reply with so an hour later I'm putting in their info and it says "sick" for…
1 voteWe handle this via Notes on the patient profile in Weave.
Best,
Matt Schultz
Weave Product Management
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ability to set status to left message if pt doesn't reply to auto reminder
Office would like to be able to have the auto-reminders automatically set the status to 'left message' or 'notified', etc when an autoreminder was sent to patient but the patient doesn't reply.
1 voteClosing this due to lack of additional votes.
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Appointment Confirmations
Right now Weave only sends a reminder for one appointment per patient per day. Oftentimes we have multiple appointments coordinated for the patient between doctor and hygiene. My suggestion is one of two things: either a reminder needs to be sent for both times because sometimes it only reminds the patient of the later time which then the patient is late or misses the earlier time altogether. OR the reminder should default to the earliest appointment time on the schedule to avoid any confusion or missed appointments. This is a serious concern of ours as we had a patient miss…
1 voteCurrently, the reminder should default to the earliest time when there are multiple appointments in the same day - and send only one text message (i.e., the second idea listed in the feedback). If it isn't working this way, please submit a bug through Support!
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Glitchy Text Message responses
We have noticed that in the morning most days our software is glitchy and will not auto mark message responsed read. It is really annoying!
1 vote -
Resending groups of messages that had errors
A few times we had a group of 30 messages have an error for some reason and not send, tech support told me to recommend a setting where we can resend a group of messages through our portal instead of having them do it behind the scenes (similar to how we can resend a fax that failed maybe). It would be much easier than calling in and having Weave support do it. Thanks.
1 voteThis would be a workaround to the system not working as intended. We're working hard to ensure that messages are not lost in this manner at all - our system is improving in its stability constantly. Whenever an instance like this occurs, it's best to submit a bug ticket so that we can take a look at the specific instance.
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Auto Appointment reminders
We desperately need for the auto reminders to have the option to go by business day. We do not send texts on Saturday or Sunday. I created a reminder that I want to go out 2 days before the appt. For Monday's appointments this text is being sent on Friday, we feel it should be 2 BUSINESS days so go out on Thursday. Tuesday's reminder is going out Monday but should go out Friday. Please, please make this happen :)
1 vote -
Hyperlink with Text Overlay Function
I'd REALLY like to be able to insert text over a hyperlink. Right now if I send a patient a link to something (like for example to schedule through our dolphin system) it looks like a long 4 line long link. I'd really like to be able to insert text over the link that says something cleaner like "click here". Again, I would REALLY appreciate that!! Otherwise it looks like spam or something. Thank you!!
1 voteUnfortunately, we're not able to use something like a hyperlink when sending a text message - it's an inherent limitation with this technology.
Best,
Matt Schultz
Weave Product Management
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Text popup only says name and not part of message
Can a feature please be added on the Call Popup that when a patient texts, it does not display part of their message on the notification? I noticed the team chat notifications only show the name, and that is what I would like to have when patient notifications popup. Thank you.
1 vote -
Changing the opt-out set up
When patients opt out by saying "stop" it automatically goes into the all tab. I would like a way to stop them from automatically being "read" and going into the all tab. We notate in every persons account if they opt out and we are missing these patients due to the set up. I would like to see this updated or changed so that we can have the option to read and move those messages ourselves.
1 vote -
10 days off and don't want to come in b4 the fun ends
Hi, satisfied Weave customer here!
My office closes one full week in the end of September every year due to the local fair event. Mr. Grant Webster(from Weave customer service) and I were trying to figure out the way to make the appointment reminder text to go out for the Monday(10/4/21) from 10 days prior (9/24/21, Friday) to we are off (9/25/21-10/3/21).
I know there is a way to send out the appointment confirmation text prior to the holidays or less than a week of an office closure. But, it will be nice to have an option to send out…
1 vote -
Doctor Intro Photo without patient consent
Hello, we would like to see if Weave has a plan to allow the office to attache photo of the doctor when confirming via text. We would also like to send photo of the doctor to new patients with an introduction. I know we can send photos but would need the patient consent to send. We'd like to see if we can customize our reminders to have the doctor photo without having the patient consent to receiving photos. Thank you
1 voteNot allowed due to wireless industry regulations.
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Text Messaging easier to see
Looks like you are having trouble deciding how to display our text messages. I would be thrilled if it just said Sent and Received. Having the Sents out of the way would be wonderful!! Thanks, Kathy
1 vote -
Notification on bounce back text
It would be great to have some type of notification when a text bounces back. Right now there is just a red mark next to the message but an alert kinda of like when a fax doesn't go though. We had a patient come to an appointment but then cancel it because they were not prepared for the financial payment. This is lost revenue for our practice since we are unable to refill that time slot. Thank you for reviewing this request and if you have questions feel free to email or call me 402-493-6500 ext 105. Thanks again.
1 voteDue to lack of votes on this idea, we're going to close this one out. The current inbox experience provides the red dots and those message threads automatically show up in Actionable, so there is good functionality to highlight bounce back messages.
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Pet Birthdays
Would like an automatic message for pet birthdays I can auto populate pet name and date everywhere but birthdays. Currently is a the big fail here
1 voteWe haven't received any other requests for this idea, so I'm going to close this out for the time being. We'll revisit in the future based on additional user input.
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Archive File
An archive file or moving the archive button would be nice.
Right now, it is right below the 'mark unread' option and easy to misclick.
This has caused us to be unable to find patients' texts if you did not catch the name before accidentally archiving1 vote -
add message symbol at top
very top of desktop application-- where the logo and chat symbol is.. add a symbol for messages, so we can click that and go to messages quickly (in 1 click) regardless of where we are in the Application
1 vote
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