Appointment Confirmations
Right now Weave only sends a reminder for one appointment per patient per day. Oftentimes we have multiple appointments coordinated for the patient between doctor and hygiene. My suggestion is one of two things: either a reminder needs to be sent for both times because sometimes it only reminds the patient of the later time which then the patient is late or misses the earlier time altogether. OR the reminder should default to the earliest appointment time on the schedule to avoid any confusion or missed appointments. This is a serious concern of ours as we had a patient miss their appointment today and come at the later time.
Ally
shared this idea
Currently, the reminder should default to the earliest time when there are multiple appointments in the same day - and send only one text message (i.e., the second idea listed in the feedback). If it isn't working this way, please submit a bug through Support!