Desktop App
28 results found
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line key customizations
Was wondering if there could be a way for the office to set up the line keys they wanted for the individual phones through the Portal somehow. That way, they didn't have to call in in order to get those set up on the phones, but they would still be able to have the line keys stay consistent on the phones even after a reboot, for example. I believe there's a way to set up line keys through the phone itself but it isn't permanent, only saved locally.
1 voteA new line keys management tool is available in the Weave admin portal under "Phones". Customer can now manage most of their line key configurations. Please continue to reach out as you notice areas for improvement.
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Limit # of inbound calls
The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!
1 voteThis can be managed with call queues and other call routing options
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Phone messages as unread
I need the ability to mark phone messages as "unread" like we can for text messages! :)
1 vote -
Photos sent via Text message
Patients able to send photos via text message, sometimes patients need to send updated insurance info, they would be able to send a photo of their ID card. Also patients who have a concern about something going on with a tooth or area of gums they can also send in their photo allowing Dr to see whats going on first to determine if they should be referred or even come in ASAP, saving them a trip into the office.
1 votewe are launching this mid-October!
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If music on-hold breaks, it drops the parked calls after 60 seconds.
We recently discovered that our calls are being dropped after 1 minute when parked. We then further realized that our on-hold music wasn't working because it was an mp3 file upload (used to work originally but broke later). After on-hold music was fixed, call drops were fixed as well.
When the line is silent, something somewhere assumes there is no data flowing and probably times out the session. Even if the issue is on the customer's router, I think it would be important to send a periodic tone signal which will keep the network session alive as well as tell…
1 vote -
Caller ID
Incoming phone number only shows up when the call first comes in. When you try to look after the fact on the recent call list, only the name appears. Since we have numbers in home, work and mobile fields, we would like the number shown so we know from which number to return a call.
1 vote -
Individual user notification
Ability to silence follow ups or delegate them to certain users only so that it doesn't pop up all day long until it is completed/deleted.
1 voteYou now have control over which notifications you see on your computer and how long you want them to stay on your screen. Navigate to your Weave Settings and select ‘Notifications’ to manage which alerts you want to see.
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integrate with other software -or-csv flexibility.
It would be helpful to have a more usable upload for those of us who do not use 'integrated software' . Why is there no option for a data upload (if we have to do this 1x a week) patient last appointment, next appointment, birthday, and other notes? Why do we have to do a unique ID? It throws off our upload. It would be so much more helpful as well if we could just add clients to our data base as they call in rather than as an excell sheet upload everyweek. Our caller ID does not work on…
1 voteYou can now add your own contacts to WEAVE. Follow our simple step by step instructions below to add a contact not already in WEAVE. *Please note adding a contact into Weave, does not add them to your Practice Management Software or Electronic Health Record.
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