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How can we improve the Weave desktop app?

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2 results found

  1. Notification: New Payment Received

    There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.

    84 votes

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    28 comments  ·  Payments  ·  Admin →
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    Started  ·  AdminSam Jenson (Product Manager, Weave) responded

    We're happy to announce that Weave now offers in-app notification for Weave payments. This new feature is only available in the New Weave Experience - the settings can be managed under Settings > Personal Settings > Notifications > Payments.

    We are also currently exploring some other updates to email notifications and in app notifications for payment activity, so stay tuned.

  2. Entire app and site Slowness Complaint

    Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.

    Thank you,
    Tina Holtzman
    312-549-8691
    tina@drbloomplasticsurgery.com

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    0 comments  ·  Payments  ·  Admin →
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    Started  ·  Shalet Johnson responded

    We have released an update that should resolve the issue of being constantly logged out of the weave software.

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