Desktop App
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Get rid of billing address for manual card entry
The new addition of requiring a full billing address makes processing manual card entries much less streamlined that previously. It seems like an unnecessary addition to a process that involved already asking multiple back to back questions.
4 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Weave Payment Check Scanner
Check Scanner that is compatible with the weave terminals
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Payment Reminders
We would love to see an option for payment reminders, much like appointment reminders.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Text-to-Pay Feature Addition
It would be able awesome to unlock the text to pay feature to allow us to send the link to an alternative number other than the cell phone number on file. To help us to get more payments from parents who forgot their wallets. Most times, if we have to update the number, it takes a while for it to update in the system, so the text-to-pay link does not work.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Notifications
I would like for the home screen to notify us of payments like it does for calls, text, review and fax
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Text to pay expiration notice
Text to pay invoices now expire after 30 days. Is it possible to have some sort of notification for us if it expires unpaid? That would be more useful than having an extra 30 or 60 days- if they haven't paid by 30 it's not likely they'll pay by 89!
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Widget for Webpage
We would LOVE a widget to add to our webpage for people to pay online.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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refund options updated
We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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update payout page
Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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multiple recipients for payment notification emails
Please update Weave so that multiple email recipients can be added to the Weave payment notification emails
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Refunds from app
It would be very helpful to be able to issue refunds through the weave app and in cases where they did not pay with a card initially or want it refunded to a different card.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Tip
It would be great to have a function where clients would be able to leave a tip for services.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Payments
When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.
4 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Weave payment post directly
Payment received in Weave post directly to Dentrix.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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text to pay
it would be very helpful if we can flag or monitor "text to pay payments". we often send the text out but not all of us have access to the admin portal to see if we have received the payment. sometimes pateitns pay the next day or the next week. we need to call these payments out so it can be posted in our practice management system and we can process orders if needed. in many instances we are waiting for payment to place an order. We have had a few time that patients send in a payment and it…
1 vote -
Payment amount adjustment
Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.
1 vote -
Entire app and site Slowness Complaint
Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.
Thank you,
Tina Holtzman
312-549-8691
tina@drbloomplasticsurgery.com1 voteWe have released an update that should resolve the issue of being constantly logged out of the weave software.
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Payment print receipts
As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.
2 votes -
Payment system additions
There are two issues that are irritating to me while working, both having to do with the payment system. 1. Weave does not allow me to print a receipt from the app. I have to log into the weave payment portal website in order to do this and that takes me extra time. It should give me the option to print, text, and email receipt. 2. Weave payment portal should have to ability to set up recurring payments. All other payment systems I have worked with have this function. Having to remind myself to manually run patient payments who are…
1 vote -
daily payment printed report
At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
Julie1 vote
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