1477 results found

1. Export CSV or Excel file from weave client database

   Currently, we can import CSV from practice software and upload it to Weave. I would like to have option to export CSV file or Excel file from Weave (client database). Thank you.

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   0 comments  ·  Contacts / Patients  ·  Delete…  ·  Admin →
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2. Billing Ideas

   It would be really nice if when payments come in they would be different colors if they are paid in office or paid via text. Or even have two different areas for those payments to keep them separated more easily since they are different fees.

   Also, It would be nice to have a place to mark that it was posted on the actual app and not just in the Admin Portal. The Admin portal is nice for End of month, but it would be nice to have it on the app for a daily check for staff not just managers/owners.

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   1 comment  ·  Payments  ·  Delete…  ·  Admin →
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3. Completed Follow up Sort order latest to oldest

   Competed follow ups should be sorted latest first. Right now I have to scroll through hundreds to see what was recently completed

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   0 comments  ·  Lists  ·  Delete…  ·  Admin →
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4. iPad App Landscape Mode

   iPad App landscape mode. Please add landscape mode as an option for the iPad app (automatically chaning based on the orientation of the iPad). Currently, only portrait is available and this doesn't work with a keyboard (which is essential for using weave as a text messaging platform)

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   1 comment  ·  Settings  ·  Delete…  ·  Admin →
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5. More options for payment frequency

   We have a few clients on government payroll that are paid on the 1st and the 15th of every month. It would be preferable to

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   0 comments  ·  Payments  ·  Delete…  ·  Admin →
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6. Please arrange the people on quick fill by first added to last added

   I think the old system didn't have the peopl on the list in alphabetic order, but by last added at the bottom of the list. This way, we can offer open appointments to those on the list longest first.

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   0 comments  ·  Desktop Client  ·  Delete…  ·  Admin →
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7. phone call log

   There needs to be an easier way to assign who does which phone calls. I have been told that whoever signed in last is marked as who is calling and I have been told that you have to go to the desktop portal and connect the user to the phone. My office has numerous employees who share 4 workspaces. This makes it really hard to track who is actually doing what. It should not default to the user who was last signed in or make the user relink the phone to us every time we use it. There should be an unknown when no one is logged in and if a user is logged in then it should be assigned to them. We have had this problem since we got weave. Its my biggest gripe.

   There needs to be an easier way to assign who does which phone calls. I have been told that whoever signed in last is marked as who is calling and I have been told that you have to go to the desktop portal and connect the user to the phone. My office has numerous employees who share 4 workspaces. This makes it really hard to track who is actually doing what. It should not default to the user who was last signed in or make the user relink the phone to us every time we use it. There should be… more

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   1 comment  ·  Phones  ·  Delete…  ·  Admin →
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8. QUICK FLL

   Quickfill needs to be more up to date with other products like Revuewell. The current quickfill is awful. An office should be able to click quickfill, select the date needed, write a text and then the system should allow you to auto populate your list based on your overdue list. I should not have to select manually add 115 people one at a time to have it send to all 0-6month overdue and then when I am done I have to manually delete all 115 one at a time. This is due to Weaves list does not auto change when a person comes in. SOO if you don't delete the entire list and say you got 10 people in those people are snap shot on the list and any quickfill text pull them again. The system is sold to offices as being so advanced and this is really lacking.

   Quickfill needs to be more up to date with other products like Revuewell. The current quickfill is awful. An office should be able to click quickfill, select the date needed, write a text and then the system should allow you to auto populate your list based on your overdue list. I should not have to select manually add 115 people one at a time to have it send to all 0-6month overdue and then when I am done I have to manually delete all 115 one at a time. This is due to Weaves list does not auto change when… more

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   1 comment  ·  Desktop Client  ·  Delete…  ·  Admin →
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9. Missing Recorded Calls

   Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues

   Dear Weave Support Team,

   I’m writing to provide feedback and escalate a few ongoing issues we’ve been encountering with your system. We have been experiencing several challenges, particularly regarding our multi-location setup, and I hope you can look into them.

   Missing Recorded Calls: We have noticed that several phone calls from patients, which they have confirmed making, are missing from our records. This issue seems to be affecting our ability to accurately track communication and follow up with patients, which is impacting our overall service quality.

   Thank you for your prompt attention to this matter. We look forward to a resolution.

   Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues

   Dear Weave Support Team,

   I’m writing to provide feedback and escalate a few ongoing issues we’ve been encountering with your system. We have been experiencing several challenges, particularly regarding our multi-location setup, and I hope you can look into them.

   Missing Recorded Calls: We have noticed that several phone calls from patients, which they have confirmed making, are missing from our records. This issue seems to be affecting our ability to accurately track communication and follow up with patients, which is impacting our overall service quality.

   Thank you for your prompt… more

   2 votes

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   1 comment  ·  Phones  ·  Delete…  ·  Admin →
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10. Voicemail box greeting schedule

    Some offices close outside of business hours for different reasons. We like to put the reason why on our voicemail greeting. There should be an option to schedule different voicemail greetings to hit the voicemail at certain times. That way a manager is not changing this over the weekend or during a holiday.

    2 votes

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    0 comments  ·  Phones  ·  Delete…  ·  Admin →
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11. Keep things simple. The Legacy app is great. The new one is not.

    Please keep things simple and easy to find. The Legacy app is good. The phone app was good and is now a bit messy.

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    2 comments  ·  Desktop Client  ·  Delete…  ·  Admin →
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12. quick fill

    Quick fill customer selection process:
    - it would be great to be able to select ALL customers at ONCE (with a checkbox or link that says "select all" in the "Today" or "Tomorrow" lists as opposed to having to add each customer one by one.

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    0 comments  ·  Lists  ·  Delete…  ·  Admin →
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13. Viewing Sent and Received Faxes

    It would be nice if I could easily see faxes as "sent" and "received." As it is now, it takes way too many clicks to do this, filtering and unfiltering. Before it was just one click to see sent, one click to see received. Much more user-friendly.

    2 votes

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    1 comment  ·  Fax  ·  Delete…  ·  Admin →
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14. Quick Fill Lists more manageable

    The New Weave Experience Quick Fill is twice as time consuming. You have the "Manage List" tab that you can add all patients to. But then to send out messages you have to move them to the "Send Message" tab and add them to "select recipients". This list will only allow up to 50 people. We have over a 100 people on our wait list. In order to add other patients we have to delete patients from the "manage list" in order to remove them from the "select recipients" list. I recommend a function that once you send the quick fill message patients names automatically "fall off/delete" from the sent recipient list. This way you can start fresh each time you send a message. Just like we were able to do in the Legacy app.

    The New Weave Experience Quick Fill is twice as time consuming. You have the "Manage List" tab that you can add all patients to. But then to send out messages you have to move them to the "Send Message" tab and add them to "select recipients". This list will only allow up to 50 people. We have over a 100 people on our wait list. In order to add other patients we have to delete patients from the "manage list" in order to remove them from the "select recipients" list. I recommend a function that once you send the quick… more

    2 votes

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    0 comments  ·  Lists  ·  Delete…  ·  Admin →
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15. Team Chat needs work

    Team Chat hasn't work properly for months. Please fix it. Sent messages don't show up, sometimes I can't send messages, we never receive pop up alerts anymore..it's very frustration.

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    0 comments  ·  Chat  ·  Delete…  ·  Admin →
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16. impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes

    impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes as this may cross over into other files. This is an actual thing that has happened see case 415881, causing our staff to not recognize what client they were talking to.

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    2 comments  ·  Chat  ·  Delete…  ·  Admin →
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17. There was a link in legacy app that connected Weave file to Dentrix patient file. Please bring that back! It's the one thing holding us ba

    There was a link in the legacy app that connected Weave patient file to the patient file in Dentrix. This is the one thing holding us back from moving to the new weave experience. Surely others are missing this key piece.

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    1 comment  ·  Contacts / Patients  ·  Delete…  ·  Admin →
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18. Remove financial information such as "amount processed" "net" etc from this page

    PLEASE REMOVE AMOUNT PROCESSED REFUNDS ETC FROM INVOICE HISTORY- ALL EMPLYEES ARE ABLE TO SEE THIS WHEN THEY COLLECT PAYMENT. All this financial information is sensitive and should not be visible to everyone. THIS IS A CRITICAL FLAW

    •  

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    1 comment  ·  Payments  ·  Delete…  ·  Admin →
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19. Quick Fill

    The legacy app has the option to put 3 time spots in that are available. the desktop app does not have that option. I need more than 1 spot sent out on those messages to offer the patients. I would prefer 4 spots and the option just like the old app too send 1,2 3 or 4 options if I have those available. Thank you

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20. Payment

    Weave payments do not sync/write back to Fuse PMS. This would be very helpful. Please add. Thanks!

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    0 comments  ·  Payments  ·  Delete…  ·  Admin →
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