1409 results found

1. Online Scheduling for non-integrated Practices

   Let practices that are not integrated be able to just open the blocks they want available to the patients. Then when a patient schedules and the appt is confirmed by the office they can add it to their PM system.

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   0 comments  ·  Schedule  ·  Delete…  ·  Admin →
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2. forms

   When a referring provider is sending a referrals we want to have the ability to attach the associated medical records with that referral.

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3. Mapping Error: Weave 'Appointment Type' Field Needs to Connect to Dentrix 'Reason' Field

   The Weave "Appointment Type" field is currently mapped to the Dentrix "Appointment Description" field. This is incorrect because the "Appointment Description" field is a free-form text field that acts as the subject line for the appointment, allowing any input. Instead, the "Appointment Type" in Weave should be mapped to the Dentrix "Reason" field. The "Reason" field contains predefined appointment types in Dentrix, which makes it the correct field to use. The current setup, mapping to the "Appointment Description" field, is not functional for a Dentrix user's needs.

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4. Drag and Drop/Cut and paste to reschedule appointments on Nextech

   When using the Nextech scheduler, we often "drag and drop" and "cut and paste" to reschedule appointments. This happens around 20 times a day in our office. Weave support has shared that the integration does not recognize this modification as a rescheduled appointment. This triggers multiple confusing appointment reminder/confirmation texts with both the old and new appointment to the patient. Their suggestion was to physically cancel the appointment and create a new appointment for the patient. This would be loads more work and is an unacceptable answer.

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   0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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5. Correctly integrate the Dentrix schedule to reflect on the online schedule through weave

   Right now the online schedule tab does not work properly - in the sense that patients do not see the correct open spots that are in the schedule. They see that we have the whole day open. If it were a restaurant, you would know - ok, 10:00am is the only time I can schedule for breakfast. The way that it is now, the online schedule is not a reflection of the available slots in Dentrix. Please fix this so that we can use the nice option that we are paying for and that Patients will find useful.

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6. Suggestion for Phone Analytics Improvement to Track Missed and Answered Calls

   *Product Improvements * submission from <@U03FVQ2M3RR> *What department are you in? * Support *Which Feature does this pertain to? * Admin Portal *What area of the Feature? * Phone Analytics *What pain points/suggestions does the office have? * The office would like it if they could see which specific phones are having the most missed and answered calls, to help them better improve their office's answer rate. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * alex@tidewatervethosp.com|alex@tidewatervethosp.com *Name of office requester * Alex *What is the office Phone Number? * <tel:(301)884-3231|(301) 884-3231> *Location ID of request * c17b4212-19bf-422d-8a2b-feddad99b0ef

   *Product Improvements * submission from <@U03FVQ2M3RR> *What department are you in? * Support *Which Feature does this pertain to? * Admin Portal *What area of the Feature? * Phone Analytics *What pain points/suggestions does the office have? * The office would like it if they could see which specific phones are having the most missed and answered calls, to help them better improve their office's answer rate. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * alex@tidewatervethosp.com|alex@tidewatervethosp.com *Name of office… more

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7. Support Team Wants Messaging Feature to Show First Viewer of a Message

   *Product Improvements * submission from <@U04MSRU5STT>
   *What department are you in? * Support
   
   *Which Feature does this pertain to? * Messaging
   
   *What area of the Feature? * Records
   
   *What pain points/suggestions does the office have? * The office wants to be able to see who first viewed a message.
   
   *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * jjohnson@premieridaho.com|jjohnson@premieridaho.com *Name of office requester * Jeremy Johnson *What is the office Phone Number? * <tel:(208)529-6600|(208) 529-6600> *Location ID of request * d842890b-8dea-491d-8081-3be97a14d041

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8. Support Department Requests Message View Tracking Feature

   *Product Improvements * submission from <@U04MSRU5STT>
   *What department are you in? * Support
   
   *Which Feature does this pertain to? * Messaging
   
   *What area of the Feature? * Records
   
   *What pain points/suggestions does the office have? * The office wants to be able to see who first viewed a message.
   
   *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * jjohnson@premieridaho.com|jjohnson@premieridaho.com *Name of office requester * Jeremy Johnson *What is the office Phone Number? * <tel:(208)529-6600|(208) 529-6600> *Location ID of request * d842890b-8dea-491d-8081-3be97a14d041

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9. Request to Alter Review Reminder Timing in Messaging Feature

   *Product Improvements * submission from <@U059NSABDK9> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * review reminders *What pain points/suggestions does the office have? * customer would like the ability to change the time to send out the review requests from hours to days

   Need to go back to August 1

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10. Adding Secondary Email Option for Payment Notifications in Support

    *Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Notify Payments emails *What pain points/suggestions does the office have? * Customer is wanting to have a second email address receive the payments activity. Was asking if we could add a second email option *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager!

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11. Support Team Suggests: Encode Emojis in Bulk Texts for More Space & Engagement

    *Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number? * <tel:(303)780-7377|(303) 780-7377> *Location ID of request * 72b65132-1c52-429c-a7bf-75399aecd341

    *Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number?… more

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12. "Support Team Suggests Encoding Emojis to Enhance Bulk Text Messaging"

    *Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number? * <tel:(303)780-7377|(303) 780-7377> *Location ID of request * 72b65132-1c52-429c-a7bf-75399aecd341

    *Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number?… more

    2 votes

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13. Emojis in Bulk Texts: Encode for Space and Engagement Boost

    *Product Improvements
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Messaging
    
    *What area of the Feature?
    * Bulk texts
    
    *What pain points/suggestions does the office have?
    * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement.

    2 votes

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14. Customizable Refund Reason Options

    *Product Improvements
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Payments
    
    *What area of the Feature?
    * Refunds
    
    *What pain points/suggestions does the office have?
    * This office does not like the 3 options available for the reason when you set up a refunds, they don't like that all 3 suggest fault on their part and wish to be able to write their own.

    2 votes

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15. Request for Payments History Default Setting Adjustment in Desktop App

    *Product Improvements
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Payments
    
    *What area of the Feature?
    * The desktop payments history
    
    *What pain points/suggestions does the office have?
    * We recently changed the way the desktop app defaults to its payment history where text to pay goes off of the date it was invoiced vs date paid. This office wants it to go back to the date paid as they use the app along with the portal to look for discrepancy at the end of each day. So they are hoping to get the change reversed or for us to add a option to select which is used the desktop app.

    *Product Improvements
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Payments
    
    *What area of the Feature?
    * The desktop payments history
    
    *What pain points/suggestions does the office have?
    * We recently changed the way the desktop app defaults to its payment history where text to pay goes off of the date it was invoiced vs date paid. This office wants it to go back to the date paid as they use the app along with the portal to look for discrepancy at the end of each day. So they are hoping to get the… more

    2 votes

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16. Birthday Reminder Enhancement: Filter to Patients Seen in Last 10 Years

    *Product Improvements
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Desktop App
    
    *What area of the Feature?
    * Birthday reminders
    
    *What pain points/suggestions does the office have?
    * Wants birthday reminders filtered to only patients he has seen in the last ten years.

    2 votes

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17. "Add Hyperlink Insertion Feature for Email Marketing Tool"

    *Product Improvements
    * submission from <@U04HH0R75PU>
    *What department are you in?
    
    * Support
    
    *Which Feature does this pertain to?
    * Email Marketing
    
    *What area of the Feature?
    * Email details
    
    *What pain points/suggestions does the office have?
    * Office would like a way to insert hyperlinks into emails instead of having to put a whole link

    2 votes

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18. Weave Filtering Issues Impacting Usability on Mobile and Desktop

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    calendar view on mobile filtered by practitioner
    What pain points/suggestions does the office have?
    The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
    Desktop.
    1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
    2. Schedule > Filter > Operatories are listed the same as in auto-reminders. That is, as a list of all possible combinations of people and resources.
    Mobile.
    1. Schedule > Filter by practitioner > Calendar View. Weave creates columns that are labeled as practitioner's first name (so multiple columns with the same label), the columns correspond to resources (machines available in the office for various procedures).
    Office's first ask is to be able to view mobile schedule for a practitioners of choice in a list, without the columns. The second ask is to clean up the

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    calendar view on mobile filtered by practitioner
    What pain points/suggestions does the office have?
    The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
    Desktop.
    1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
    2. Schedule > Filter > Operatories are listed the same as in… more

    2 votes

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19. "Improving Weave's Calendar View and Filtering for Nextech EHR Users"

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    calendar view on mobile filtered by practitioner
    What pain points/suggestions does the office have?
    The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
    Desktop.
    1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
    2. Schedule > Filter > Operatories are listed the same as in auto-reminders. That is, as a list of all possible combinations of people and resources.
    Mobile.
    1. Schedule > Filter by practitioner > Calendar View. Weave creates columns that are labeled as practitioner's first name (so multiple columns with the same label), the columns correspond to resources (machines available in the office for various procedures).
    Office's first ask is to be able to view mobile schedule for a practitioners of choice in a list, without the columns. The second ask is to clean up the

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    calendar view on mobile filtered by practitioner
    What pain points/suggestions does the office have?
    The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
    Desktop.
    1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
    2. Schedule > Filter > Operatories are listed the same as in… more

    2 votes

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20. Admin Portal: Improve PDF Readability for Monthly Phone Analytics Report

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Phones Analytics report
    What pain points/suggestions does the office have?
    This office is reporting that when they try to print out the Phone Analytics report (Graphics) for one whole month, the PDF file is not readable because all the information is on one page. They want to be able to see all the information on several pages. They already tried to customize the scale on the page settings and nothing works. They can print any other PDF document with no visual problem. They are requesting to have that feature enabled to be able to see the report on several pages.

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Phones Analytics report
    What pain points/suggestions does the office have?
    This office is reporting that when they try to print out the Phone Analytics report (Graphics) for one whole month, the PDF file is not readable because all the information is on one page. They want to be able to see all the information on several pages. They already tried to customize the scale on the page settings and nothing works. They can print any other PDF document with no visual… more

    2 votes

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