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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1459 results found

  1. Call ID to appear when taken off hold

    It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.

    25 votes
    Request Received  ·  9 comments  ·  Phones  ·  Admin →
    How important is this to you?

  2. Set Reviews platform preferences

    To be able to edit the review link sent in the auto text message and not have the option for any other platform

    21 votes
    Started  ·  9 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  3. Missed Call Analytics only for open business hours

    Please make call analytics customizable so it does not track missed calls that happen when the office is closed.

    20 votes
    3 comments  ·  Analytics  ·  Admin →
    How important is this to you?

  4. Missed call reminder feature

    Away for Weave to remind the office they have not returned a call they missed or that was abandoned. Specifically if the caller hasn't left voicemail or texted the office back.

    19 votes
    6 comments  ·  Phones  ·  Admin →
    How important is this to you?

  5. See reviews sent/reviews done

    A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.

    19 votes
    6 comments  ·  Analytics  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  6. Transfer call from mobile app to main phone

    Transfer calls answered on mobile app back to Yealink phones in main office

    19 votes
    1 comment  ·  Phones  ·  Admin →
    How important is this to you?

  7. Online Scheduling Demographic Additions

    Having online appointment requests enter date of birth, address, and insurance when scheduling

    18 votes
    Started  ·  5 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  8. VMO/Forward Toggle (Fast Overrides)

    We want to have the VMO toggle brought back. It is very ineffective to constantly have to make a new override whenever we want to put the phones going straight to voicemail for lunches. We have our lunches at different times. Bring this feature back.

    17 votes
    10 comments  ·  Phones  ·  Admin →
    How important is this to you?

  9. Text connect

    Hello,

    The text connect feature sends patient messages to the "all" tab so we are not notified there is a response required. Please update text connect messages to go to the "actionable" tab. It, unfortunately, does not make sense to keep having to check through hundreds of messages.

    17 votes
    3 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  10. Recover deleted voicemails

    I would like to be able to recover or listen to deleted voicemails.

    17 votes
    1 comment  ·  Phones  ·  Admin →
    How important is this to you?

  11. text allowing for notification of 2 separate appointments on the same day.

    On the reminder texts that go out. We need a template for a single patient to be notified of two separate appointments in the same day in one text. e.g. John Smith has an appointment at 9:00 am and 3:30 pm on June 11th. Thank you!

    17 votes
    2 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  12. Missed Call Text - Line Specificity

    With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.

    16 votes
    11 comments  ·  Phones  ·  Admin →
    How important is this to you?

  13. Recent update notes

    I like a lot of things about the newest update. However, I wish that I could reposition the notification bubble. After using the software for so many years, I liked that it was located in the same spot and I'm frustrated by the move that seems to make no sense.
    Also, previous versions allowed you to group notifications in to a summary and I haven't figured out how to make that happen with this update. It is kind of annoying to have to dismiss all notifications individually.

    16 votes
    6 comments  ·  Settings  ·  Admin →
    How important is this to you?

  14. Having a scanner or fax that goes right to the app

    When having to send a fax it is a pain to scan the documents into the computer then attach them to the fax... it would be amazing if there was a scanner or fax that went directly into the documents for the fax being sent!

    15 votes
    Under Review  ·  3 comments  ·  Fax  ·  Admin →
    How important is this to you?

  15. Fax cover sheet add logo

    Office would like the ability to add customizable logo to cover sheet

    15 votes
    2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. Text Message Seen By list

    Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!

    14 votes
    3 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  17. WIV: Eligibility Report UX Improvements

    Need to adjust how we're surfacing data obtained through our Onederful integration in the eligibility report.

    14 votes
    0 comments  ·  Admin →
    How important is this to you?
    Request Received  ·  AdminDrew Hemsley (Group Product Manager, Weave) responded

    Hello, friend!


    We are very interested in diving into this feedback, and would love to schedule time with you to have a conversation around what you need out of improvements/upgrades from the Weave Insurance Verification eligibility report. 


    If you're interested in helping be a part of product development at Weave, I would love for you to use this link to schedule a 30-minute call with me and my team. 


    See you there!


    Best,


    Drew Hemsley | PM @ Weave

  18. Pulling Report of Opt-Outs by date range

    Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
    Patient name, date they opted out, etc.

    I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.

    14 votes
    Started  ·  4 comments  ·  Analytics  ·  Admin →
    How important is this to you?

  19. Review Widget

    i would like to be able for weave to have a platform or a widget for my reviews, so i can put it on my website .

    14 votes
    Request Received  ·  6 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  20. Forward Incoming Faxes to Email

    Please allow for the ability to have incoming faxes received, to auto forward to an email account we can designate?

    14 votes
    3 comments  ·  Fax  ·  Admin →
    How important is this to you?
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