Desktop App
1409 results found
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Analytics Missed Calls vs Abandoned Calls
May we please separate abandoned calls from missed calls in analytics. It is quite frustrating, having to cross reference what our actual number is in our missed calls. We thought we were having a higher number of missed calls when that actually was not the case. For some reason when there was a software update WEAVE ANALYTICS chose to intentionally count caller abandoned calls as missed calls. May we please get those analytics separated? Since the callers that are abandoning are not receiving a missed call text. Please contact me if there are more questions. My direct line is 915.778.4681…
13 votes -
Patient Portal
We had an office retreat this past weekend. We were brainstorming ideas that would enhance our patient experience. It was suggested we offer a patient portal. This patient portal is available to patients in a lot of medical settings. It allows the patient to login with a unique login to check their patient information: Rx, next appointment scheduled or to be scheduled, any referrals made to other doctors and their information would show up, etc.
13 votes -
Export Phone Analytics
Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!
12 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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LIVE CHAT via office website
I am signing up for the BETA trial. I think it is great that widgets will be available on office website for patients to access for New patient contact. I would REALLLLY would like to see Weave advance into providing LIVE chat directly from websites for new patients.
12 votes -
Uploading attachments to more than just Weave Chat
Can we add features to upload attachments within Weave Chat, Weave Email, and the Weave Support Chat?
This way we can send items directly to clients and/or show your tech support exactly what things look like on our screen when we have issues.
It looks like this issue is partially planned through Weave Chat, but having the feature within all 3 of Weave Chat, Weave Mail, and Weave Support Chat would be best.
12 votes -
Take out inactive members from birthday wishes
The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.
11 votes -
Fix pop up window so we can see all the message, or resize it.
Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.
11 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Phone Tree Report
Would it be possible to have a report in the phone analytics that was broken down by options in the phone tree? For example, it showed the amount of calls that went to Option 1, how many of those were answered and how many were missed.
11 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Weave payment post directly
Payment received in Weave post directly to Dentrix.
11 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Text notifications when a payment is received in text to pay
Text notifications when payments get made/accepted from text to pay please! Otherwise you are having to ask clients to "text back after they've made payment" or just waiting and seeing by checking history every few seconds. Yes...I know that we get an email. But that is not available to everyone in the hospital or from each computer we use.
11 votes -
Voicemail Sharing by User
Currently the only option for a shared voicemailbox is to share with "everyone". It would be very, very helpful to have the ability to share with only certain users
10 votes -
Auto review texts should not send to patients that have not showed.
The previous post about this is marked completed, but my review texts are still sending to patients that are not showing up. Your support team was contacted this morning and they told me that it queues an hour before the patient's appointment so therefore if the patient is confirmed one hour before the scheduled appointment time they will get a message no matter what. We don't know the patient is not going to show up until AFTER the appointment. Queueing before the actual appointment time isn't actually functionable. It makes our office look like we don't pay attention to our…
10 votes -
Processing fees charge to customers.
Credit Card Payments: I would like to see a way where we can pass the credit card fees that we get charged when either a purchase or refund are made to our customers.
10 votes -
Patient Survey
We would like to send patient surveys after patients' appointments for internal use. It will be a 5-10 questionnaire to track and regulate patients' feedback from their recent visits. This will help funnel negative feedback offline - not on a Google or Facebook review. The reviews are being utilized for external views, however, we want an internal way to monitor patient satisfaction. SolutionReach and Birdeye have this capability. We are looking to switch companies if we cannot get this integrated in a timely manner.
10 votes -
2 day reminders
To whom it may concern,
We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…
10 votes -
Voiding Credit card payment
PLEASE PLEASE PLEASE - ADD a VOID option on the Weave app for credit cards. If we run a credit card for the wrong amount, we have to fix it by "refunding" it on the Weave portal. This messes up the report because it still adds the amount into the day's total. Having a VOID option would make it like it NEVER HAPPENED.
10 votes -
Credit card batch cycle
Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…
10 votes -
Updated Analytics ideas (Phone tree)
We would like to have an updated analytics report to identify what option the phone callers are pressing in the phone tree. Also, If playing a media file when that option is pressed in the phone tree, can be identified as an answered call and not a missed call.
We are trying to identify our missed calls, and it is quiet difficult now with a phone tree when we can not identify where the call went to, and those robot calls that do not press any buttons, still show as a missed call. Are we potentially missing patients who need…
9 votes -
Email confirmation notification
There should be a way that we can see who confirmed via email. Maybe an email confirmation directly to our inbox instead of just having the confirmation in patterson. this will help to see who actually received the emails
9 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Editing User Roles and Blocking Access to Settings for Certain Roles
We've had problems out our office with some team members messing with some of the settings. For example, automated reminders, which we use to send out text messages to patients a day before their appointment to remind them and to send them a link to leave us a google review after their visit. I understand you can edit what "roles" employees have. However, what you cannot do is edit what role can do/or access what. It would be amazing if for example I could edit the "Team Member" role to NOT have access to the settings; but be able to…
9 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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