Legacy Desktop App
1477 results found
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reviews
Currently review requests are only sent if a client confirms the appointment. Majority of our clients do not confirm but still show up and therefore do not get review requests. We need a way to have review requests sent to every client with an appointment confirmed or not (with the exception of if it was cancelled or rescheduled).
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Means to receive Batch Closure Notification email with totals per location
Other Merchant Processors offer receiving Batch Closure Notification email with totals per location. Why doesn't company that is trading on stock market offering this necessary simple feature? Seems like everytime you turn around answer is create a feature request....
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EZYVET integration!
Please make this happen!
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See users that are logged in
It would be a lot more efficient if we could send messages to users that are logged in. I have 50 co-workers across 2 locations and being able to see who is logged in with be awesome!
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Inactive status patients need reminders too please and thank you ;)
We are an orthodontic practice who have many "inactive status" patients who call years after because of a broken or lost retainer who need to come in one time for an appointment and their status is not changing but they still need to get reminders of their appointments. We would also like the option of looking them up if we want to. Why is the option to toggle it on and off if we can't see them either way? :(
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LEGAL ISSUE
As of right now, there is a LEGAL issue which has been created from me transferring over to weave. I currently cannot use any of my consent forms. There is no functionality for the doctor to edit a field (i.e. put the procedure being done) then having the patient sign. The suggestion that was provided was I have the patient sign and then sent to me for review/edit. This is ILLEGAL. I cannot edit fields once the patient has signed. This is with literally every and any contract in the United States. I already had some patients question me why…
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Notification for separate Parents
I believe the feature for children notifications is underwhelmed.. i see it being beneficial for both parents to receive their children's appointment reminders, notifications, etc. Say example the parents are divorced, if only one parent is listed on the account for the children how would the other parent be in the loop? This seems to be somewhat of a flaw.
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Customize family module for communication purposes
The family module currently pulls according to what it shows in the office's PMS but sometimes the family will want a different person named as the Person of contact on behalf of their family. It would be wonderful if we could customize their family module in Weave! Especially so that when sending forms on behalf of a dependent through the patient profile you can influence who will actually be sent the link.
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Feedback Forum
to be able to login to feedback forum without having to post an idea first. That is a great way to keep customers coming back to check status and see other updates.
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Calendar/notes
To have personal Calendar on Weave desktop app to be able to put in appointments or upcoming events. Also would like a "notes" bubble for us to put in needed info by each login
1 vote -
time stamp in eaglesoft
Eaglesoft Time stamp date as to when appointments are confirmed/cancelled
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More Departments
Can we increase the number of Departments to 10? We are maxed out at 7 and need to add 2 more.
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Auto delete landline text notifications ("Send failed: destination does not accept texts - check the number and try again")
Our messages get so bogged down with auto replies like this. Then it takes our office staff 10+ min just to sort through the auto replies for the day and delete them. There's never a single one that i wish to keep for any reason. Mostly telemarketers and banks trying to get me to borrow money as a business owner. I would love to auto-archive these message to save our staff time/sanity during their day. As our practice grows it just gets worse.
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Allow online scheduling to show certain times for certain appointments
When they select an appointment type, it will only show them appointment time slots for that type. Allow us to modify what appointment times are available for certain appointments.
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Using schedule link for bulk and individual txt msgs
We would like to use the schedule link in bulk texting and individual text.
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Appointment Reminders as Preferred Commuinication Method
Appointment Reminders should automatically be sent as a text or email according to the patient's specified Preferred Commuinication Method. We have a way to select Preferred Communication Method in our EMR (Crystal PM) this should write to Weave. Also, if the first method fails (we send out a text reminder) the should automatically get an email reminder.
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Allow new or prospective patients to be sent forms in same way as existing patients
Right now the only way to send an individual who is not yet registered as a patient in Weave is by doing a manual message and pasting the link for the form or packet. Doing it this way does not report that the form has been sent in the forms dashboard in order for offices to know which new patients to follow up on their forms submission for. Since the majority of the people needing to be sent forms are new patients or prospective patients, there needs to be a way to send these individuals forms the same way existing…
1 vote -
tag missed call to assign followup
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PhonesWhat pain points/suggestions does the office have?
Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.1 vote -
Allow automated messages to filter by procedure type instead of appointment type with Opendental
Open dental creates unique appointments by allowing the office to select the exact procedure codes that will be performed instead of just scheduling general appointment types. This makes it difficult to utilize advanced filters when creating automated messages because it obligates the office to specifically select appointment types that have the exact procedures included in the description of the appointment showing in Weave. The appointment description showing in the Weave schedule shows the list of procedures by abbreviation and not by actual code, but when creating the appointment type it is the actual codes that are selected. The best solution…
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Auto-Reminders Email Form Attachment
In the auto-reminders, if we attach forms (Med HX, Covid screening, etc.) it is placed at the very very bottom of the email sent... Which makes it hard for our patients to know that they need this form done. Most patients do not scroll all the way down, but, up until they see the date and time of their appointment in the reminder. I wanted to see if it was possible to move the link/ button for the forms at the very top, whereas the date and time of appointment would be right after.
1 voteHi Kayla, Thanks for your feedback. We'll look into this. Just to confirm: are you referring to this message (see attached image)?
Thanks,
KJ
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