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1477 results found

  1. Birthday Reminders for CSV Customers

    Birthday reminders for weave core. We upload patient birthdays and contacts via CSV, why can't we have birthday reminders?

    1 vote

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  2. Forms 2 - Names

    New layout helps see full names, but Forms are still showing nicknames instead of names.

    1 vote

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  3. More Efficient Call Tree

    The call tree system, as it stands, is completely inefficient. Requiring an admin to add a user to the call tree is just adding extra steps. Why not allow normal users to add themselves to a phone tree? In addition, make this feature usable from the desktop app rather than the admin portal.

    Companies with multiple locations would benefit greatly from this flexibility.

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  4. Receiving email notification from online scheduling

    It would be nice to receive an email notification after a patient has submitted an appointment request via web assist on our website, in case the front desk staff are busy and they miss the text notification. This is a request from Dr. Chegini from Arsmiles Dental & Cosmetic Dentistry. Thank you.

    1 vote

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    1 comment  ·  Schedule  ·  Admin →
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  5. messages that only apply to Admins

    Updates that are only for Admins should ONLY appear on Admins computers. It really gets some employees upset when they can't do some things that they think they 'should' be able to do.

    1 vote

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    Planned  ·  Shalet Johnson responded

    We are currently working on a more advanced user role system that will allow you to grant access to specific features per user. Please look out for this in the coming year!

  6. Auto New Patient Forms

    Request for New Patient Forms to be automatically sent when a new patient profile is created in the PMS or first appointment is created.

    1 vote

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    0 comments  ·  Forms  ·  Admin →
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  7. Pre-made Form Templates

    Request to have general form templates from Weave that can be customized and added to an office's dashboard & packets.

    1 vote

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    0 comments  ·  Forms  ·  Admin →
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  8. overdue account

    I created a ticket to have the overdue balances looked at, 0-30 shows up as overdue and it should not. I sent a collection text to a patient that was here a day or so ago and noticed it says overdue balance. It should only say that if
    it is past 30 days, not day after someone was here. It is embarrassing to us and the patient. It was suggested to send this to feedback. Hopefully this can be given high priority attention, as you can imagine the patient was offended. See attached screenshots of someone's account from yesterday.

    1 vote

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  9. Forms annual renew auto-reminder for patient/customer info

    The ability of the Forms system (could be toggled on or off) for an auto-reminder/form to automatically re-send after a year or two has lapsed since the patient last filled out their patient info/medical history packets for all active patients.

    1 vote

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  10. Pay Overdue Bills in Portal

    Several offices have asked for an option to have a place in the portal to pay overdue invoices, instead of having to call in to have us manually run them, or wait for them to autoprocess.

    1 vote

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  11. desktop app

    I am the admin of our Weave system and I would like to be able to see how long each employee is logged into Weave as compared to how long they are logged in on the timeclock. I am pretty sure some employees are not pulling their weight when it comes to answering calls and text messages but I have no proof because I can't adequately log this information.

    1 vote

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  12. Dentix Integration and Terminal Uploads Lag Time

    We need Weave to integrate into Dentix from the payment terminal. It is to cumbersom and our office is to busy. As well, the payment information from patients who pay from the terminal takes to long to load into the weave system. The patients who want paper receipts end up receiving them via mail because it takes to long to wait for the info to populate into weave to be able to print.

    1 vote

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  13. Weave Reviews on other sources

    We need to get reviews from other sources than facebook and google. We would like for reviews to be posted on Yelp & Healthgrades as well.

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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  14. Filters For Desktop App Messages Section

    For each outbound message type (i.e. Appointment Reminders, Recall Reminders, Eyewear Reminders) insert a code to flag the message.

    For instance, "Hello John, this is Doctor's Office reminding you of your appointment... Type YES to confirm or RESCHEDULE if you need to change your appointment (C:X123)"

    Then, create a Gmail like filter for messages that allows you to filter or filter out where last outbound message contained (C:X123).

    OR

    A filter that would automatically associate (C:X123) to Appointment Reminders.

    We only want to see truly "actionable" messages.

    If they respond with YES to "Type YES to confirm your appointment" and…

    1 vote

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  15. text message search

    Include a way for offices to search within a message thread so they don't have to scroll and scroll to find something in the desktop app.

    Additionally, if it were possible, include a way to search all messages on a given day/range of time.

    1 vote

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  16. Message Queue: history should go further back than 2 weeks.

    Montgomery Vision Care would like to be able to see pts who have opted out of recall reminders. A report would be awesome! But being able to see opt outs further back than 2 weeks would be SUPER helpful too. Thank you!

    1 vote

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  17. Office would like to sync Payments to PMs to automatically show payments that were processed through Weave

    Right now the office needs to manually update the payments in the patient profile in their practice management system. They would like payments to automatically reflect payments that are made through Weave.

    1 vote

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    0 comments  ·  Data Sync  ·  Admin →
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  18. Website Widget Customizable

    We would like to be able to customize the widget to have our logo or something else besides the Weave logo because it is not a good indicator as to what the widget is or why it is there. We want our patients to be able to see the logo/widget and know that it is for communicating their needs with us directly.

    1 vote

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  19. Option to delete/trash a Fax directly from the Desktop App

    Currently, in order to be able to delete a Fax. Offices have to archive the fax and then go to the admin portal in order to delete the fax from Archives.
    It would be a great feature to be able to allow offices to delete an unwanted Fax directly from the Weave desktop app

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  20. Vacation mode/Auto Reply Texting Ability

    It would be helpful to have a kind of vacation mode (or autoreply mode) for text messaging.

    1 vote

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