Legacy Desktop App
1477 results found
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Group Text
Group texting. We would be using it internally to communicate with our doctors who are on the road and have bad reception. A text makes it to them but chat may not.
5 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Remove Closed Hours missed calls from reports
We want to be able to react to a message in Team Chat instead of sending a separate emoji on a separate line. It takes up too much space on the messaging and if 28 employees all react, you have to scroll up so far to see what the actual message was regarding.
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Users Allowed Too Many Permissions as Team Members
Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.
5 votes -
Email Customization Font
Customization with email - font currently looks weird when it gets email. So font customization, customization/customizable template for outgoing forms.
5 votes -
Email confirmation
We would like to see an option when patients confirm via email that they have an option to "add to the google calendar"
5 votes -
Team Member Permissions
I need to be able to edit permissions for team members. Someone (or somehow) the auto reminders for my Tacoma office keep getting turned off and therefore our patients are not getting reminder text messages. I need only the admins to have the permission to turn these on or off.
5 votes -
Payment Deposits
we would really like to receive payments in a batch payment either weekly or monthly payment. It is extremely difficult to balance our books doing individual payments.
5 votes -
User reports
I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....
5 votes -
WEBPT Integration
I am wanting to integrate my EMR system with Weave. I have been using WEBPT for over 10 years and have been very satisfied with their services. I really don't want to transition to another EMR system. Can you please see if you can integrate into WEBPT EMR platform. Thank you.
5 votes -
Chronic Care IQ integration
Chronic Care IQ integration - We are launching a new service line which entails remote patient monitoring. We need to be able to report all time spent on the phone with a patient. The platform we will use is Chronic Care IQ ( https://www.chroniccareiq.com/). The Chronic Care IQ platform is built to record patient interactions and create billable reports.The company tells me they have repeatedly tried to contact Weave to complete an integration at their cost. They already have many customers who use Weave and would benefit from the integration. Without the integration, we will have to use another…
4 votes -
CHANGE the email template or text when sending specific forms (NOT REMINDERS)
CHANGE the email template or text when sending specific forms (NOT REMINDERS)
It appears we can edit our email and text templates when sending reminders however the function I am looking for is to change the email or text that is attached to sending specific FORMS (not reminders)For example: all forms say "we are looking forward to your upcoming visit"
However, when I am sending "Record Release Forms" patients are not usually returning and I would like to personalize it saying "Please fill out these forms so we can release your records, etc etc"
or when sending a "Medical…
4 votes -
User Role Request: Listen to Recordings without Deletion
What department are you in?
SupportWhich Feature does this pertain to?
PhonesWhat area of the Feature?
User Roles for phones/recordingsWhat pain points/suggestions does the office have?
Office would like a role where the User can listen to recordings but not delete them.4 votes -
Disable or Change "Schedule Appointment" Button for Recalls
Please allow the ability to disable the "Schedule Appointment" button on recalls. Alternatively, allow the ability to direct the patient to our online scheduler (add a target URL). The problem is patients are clicking on this and now have to wait for a call from the office. This is extremely inefficient.
4 votes -
reminders for multiple same day appointments
When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.
4 votes -
Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
4 votes -
Need ability to see who has opened/viewed faxes, and maybe comment box to keep track of status if needed
We need the ability to see who has opened/viewed faxes. It would also be helpful to allow notes to be made in the fax folder, or maybe a box to mark when requests are completed. This will make it easier to keep track of which fax is waiting on records to be faxed back, or if something else is going on that needs to be followed up on.
4 votes -
User (employee) login history and reporting - Security Monitoring
There is no way to monitor for unauthorized access to Weave. Would be very useful to see login and password change history for users.
It would be even more useful to schedule these reports to be emailed periodically and even more useful to set up rules in order to detect unexpected activity. For example, if Weave is accessed in the off-hours or from IP address not previously used.
4 votes -
Specify text response locations
For an office as busy as we are, we would like to option to only see messages that apply to specific areas. ie)Optical only sees the messages tagged to them.
4 votes -
View Personal Call History in Desktop App
In the "Recent Calls" log that shows after clicking the "Phone" section from the main screen of the desktop app, it would be amazing if there were "General" and "Personal" tabs like there are when viewing voicemails. The General tab would show the call history for the main line of the location, while the personal would show the call history for the specific phone that is synced to the desktop app.
4 votes -
online scheduling Eaglesoft is useless
As currently functioning, online scheduling is useless. It doesn't not sync with Eaglesoft to show available appts. Please do a temp fix that will show all appts are open so patients can at least have an option to schedule.
4 votes
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