Legacy Desktop App
1465 results found
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problem
We are still waiting for the connection between Advanced MD and Weave. We still are not having patients text for appointments is this being worked on. Thank you Sheila
1 vote -
Revolution Integration
Is there any ETA or plan to bring the "save the date" reminders to Revolution? Also, is there any update on when to expect "messaging 2.0"?
2 votes -
integrate with Idexx neo
I would like for Weave to integrate with Idexx Neo. Our office uses Idexx Neo and we are not able to use a lot of Weave's offered features since they do not work together.
1 vote -
Revert calculation of missed calls to previous calc
The calculation for missed calls changed with the last update. Previously, only missed calls were counted in the "missed" number. Now Missed and Abandoned are included. This makes the number much higher, and out of our front desks control as people hang up frequently when they realize they are supposed to text their arrival and not call. Please change the calculation back to the previous method, or add an option on how to calculate.
2 votes -
Mobile App Call Parking
It is essential for us to be able to transfer calls from the mobile app to the desk phones. A few of us often work from home and and need the ability to be able to transfer calls back to the clinic for on site staff members to handle things as needed.
2 votes -
forms format
It would be nice if the forms printed as they are in the preview format
1 vote -
Weave App Visible For Multiple Locations at One Time
Hello,
Vision Specialists has 5 locations. Our phone system is currently set up to have calls for all 5 locations come one one central location which we refer to as the Communication Center. We are in the process of having the Communication Center be the primary department that addresses all inbound texts for all 5 locations. Currently the specific location addresses many of the inbound texts. But as we grow, we are wanting to centralize it.
We have given access to Communication Center staff for all 5 locations, so they are able to toggle to each different location at any…
1 vote -
CVC requirements
Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…
1 vote -
customizable request for review settings
Can we limit the prompt for review request to one resource on the schedule so that it doesn't send it to patients who are just on the schedule to pick up glasses or contacts? Or make it ignore one resource would be more accurate. I was told it is set to only send 1 request in 60 days. Could we have both of these made customizable?
1 vote -
Converting files to PDF
Hi- This is Jo. Our office has been using Weave for a while now and even though we love the features; my frustration comes from having to convert png to pdf now. Having to download the wellness forms and then convert to pdf, then save again and finally importing the file is very inconvenient! Especially in an office that is sooo busy! It would be great if you looked into this and make a change. Thanks in advance.
2 votes -
Multiple Auto reminders
I would love to be able to set up more than one type of eye wear auto reminder and link it to a separate status.
Example: Right now when we go into CPM under the Frames section If we change the status of the job to "complete" Weave sends a text to the patient letting them know their glasses are ready for pickup.I am wanting to be able to set up another auto text that will prompt the patients to call in to set up a lens edging appointment with my lab tech. So when we change the status…
1 vote -
Completed Follow up Sort order latest to oldest
Competed follow ups should be sorted latest first. Right now I have to scroll through hundreds to see what was recently completed
3 votes -
Need to itemize rights instead of just roles
Need the ability to give a user ability to listen to recorded calls without having to make them an admin.
1 vote -
Appointment Request
We just signed up for the appointment request widget for our website. However, if a person sends an appointment request, we are not notified on our mobile weave app. This defeats the purpose if we are away from the office for a speedy reply. We were told because we use Chirotouch software, Weave is not integrated with the software and we have to use a CSV file. Thus, the mobile app does not have the 'Request' feature. How can this be rectified? Can we get the appointment request through the 'Text' feature? Is there a resolution?
1 vote -
Job Classifications
Our front staff is classified as Advanced Team Members to give then the ability to roll our phones over to an outside answering service during non-work hours. Our issue is that because they are classified as Advanced Team Members they also have access to Analytics, which allows them to track their co-workers calls answered and placed. This has caused hard feelings between co-workers. WE wish there someway they could have the ability to roll the phones over, but not have access to Analytics. Thanks
1 vote -
Reminders for same-day changes
Hello, I need to have some resolution for this, the way that reminders queue up is an issue, if a patient calls day of appointment ad moves up earlier, then they could receive a reminder after the appointment time has passed for that appointment... I do have a specific example to give. a patient today was scheduled at 4pm, moved up to 11:30am. the time that the appointment was moved was 9:46 am. At 2pm today, a reminder went out for 11:30 am, when the appointment time was past. We need to be able to modify the reminder in the…
1 vote -
New Statisitic
Hello, I would love it if you made a statistic that gave us the number of calls answered and dialed per user and not by phone. This would really help with our receptionists statistics to see who is producing more with the phones. Please let me know if this feature is possible. Thank you :)
1 vote -
WEBPT Integration
I am wanting to integrate my EMR system with Weave. I have been using WEBPT for over 10 years and have been very satisfied with their services. I really don't want to transition to another EMR system. Can you please see if you can integrate into WEBPT EMR platform. Thank you.
5 votes -
Added function to analytics
Would strongly suggest to put in analytics or in the morning huddle: collections ( by this I mean: Dr S has only one patient the month of May, the treatment rendered is for 5000 dollars, but the patient only pays 3000 with his credit card and the rest will be collected from the insurance so the collection for that mth is 3000 and the production 5000.)
By collections I do not mean what you have showing under the list page in the weave app--- which leads me to my second suggestion --- the name collection that can be found under…1 vote -
Revert Phone answer percentages
exclude abandoned call numbers from calls answered and calls missed percentages
1 vote
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