Legacy Desktop App
1478 results found
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Remove financial information such as "amount processed" "net" etc from this page
PLEASE REMOVE AMOUNT PROCESSED REFUNDS ETC FROM INVOICE HISTORY- ALL EMPLYEES ARE ABLE TO SEE THIS WHEN THEY COLLECT PAYMENT. All this financial information is sensitive and should not be visible to everyone. THIS IS A CRITICAL FLAW
2 votes -
Quick Fill
The legacy app has the option to put 3 time spots in that are available. the desktop app does not have that option. I need more than 1 spot sent out on those messages to offer the patients. I would prefer 4 spots and the option just like the old app too send 1,2 3 or 4 options if I have those available. Thank you
2 votes -
Payment
Weave payments do not sync/write back to Fuse PMS. This would be very helpful. Please add. Thanks!
2 votes -
Adding RCS support for messaging should be a priority!
Now that iOS and Android both support RCS (https://en.wikipedia.org/wiki/Rich_Communication_Services) Weave should prioritize supporting the standard as soon as possible.
Key Reasons:
RCS has encryption which is safer for communicating about HIPAA related topics.
RCS allows for higher quality image transmission which allows us to better monitor patients conditions remotely and plan better to schedule time.
RCS allows us to see "read receipts" when patients see our messages, but forget to respond.
2 votes -
Updating Communication Preferences
It's a nice feature that patients are able to update their communication preferences for themselves. However, if we as an office choose to make an update to those preferences, is it necessary that a text message go out to the patient notifying them that we made a change? At minimum, could you add a second step requiring confirmation of awareness that a message will go out to the patient acknowledging the change we made?
2 votes -
More than one Override
I would like to be able to build out our office hours to include all Holidays so setting an override isnt forgotten. I would think as many override options as possible with a start and end time for each or a calendar view that allows you to set/change hours.
2 votes -
Online Scheduling for non-integrated Practices
Let practices that are not integrated be able to just open the blocks they want available to the patients. Then when a patient schedules and the appt is confirmed by the office they can add it to their PM system.
2 votes -
forms
When a referring provider is sending a referrals we want to have the ability to attach the associated medical records with that referral.
2 votes -
BETA: Add "COMPLETED" on read text messages
There has to be a way to change the orange bubble as "completed" because not all read messages needs a response.
For example, if a patient texts a question and we were able to answer that question through call, then there's no need to respond via text. Another example is if a patient texts "thank you" after we said thank you to close the conversation, it shouldn't be marked as "need for response".
It's hard to distinguish between texts that actually need a reply and texts that don't. Please add a feature where we can complete/close a text or at…
2 votes -
Mapping Error: Weave 'Appointment Type' Field Needs to Connect to Dentrix 'Reason' Field
The Weave "Appointment Type" field is currently mapped to the Dentrix "Appointment Description" field. This is incorrect because the "Appointment Description" field is a free-form text field that acts as the subject line for the appointment, allowing any input. Instead, the "Appointment Type" in Weave should be mapped to the Dentrix "Reason" field. The "Reason" field contains predefined appointment types in Dentrix, which makes it the correct field to use. The current setup, mapping to the "Appointment Description" field, is not functional for a Dentrix user's needs.
2 votes -
Drag and Drop/Cut and paste to reschedule appointments on Nextech
When using the Nextech scheduler, we often "drag and drop" and "cut and paste" to reschedule appointments. This happens around 20 times a day in our office. Weave support has shared that the integration does not recognize this modification as a rescheduled appointment. This triggers multiple confusing appointment reminder/confirmation texts with both the old and new appointment to the patient. Their suggestion was to physically cancel the appointment and create a new appointment for the patient. This would be loads more work and is an unacceptable answer.
2 votes -
Record on Admin portal of deleted chats
Staff should not have the ability to delete individual messages in team chat. At the very least, Admins should be able to see a record of deleted chats on the portal. When dealing with patients and staff issues, the need arises to confirm what was said and by whom.
2 votes -
Correctly integrate the Dentrix schedule to reflect on the online schedule through weave
Right now the online schedule tab does not work properly - in the sense that patients do not see the correct open spots that are in the schedule. They see that we have the whole day open. If it were a restaurant, you would know - ok, 10:00am is the only time I can schedule for breakfast. The way that it is now, the online schedule is not a reflection of the available slots in Dentrix. Please fix this so that we can use the nice option that we are paying for and that Patients will find useful.
2 votes -
Data sync disconnected alert
Our data sync app has disconnected several times - which causes the auto reminders not to be sent. Would like to have some sort of alert when that happens and an alert that notifies Weave so the data sync can be restored more quickly and we don't have patients miss their appointments
2 votes -
Suggestion for Phone Analytics Improvement to Track Missed and Answered Calls
*Product Improvements * submission from <@U03FVQ2M3RR> *What department are you in? * Support *Which Feature does this pertain to? * Admin Portal *What area of the Feature? * Phone Analytics *What pain points/suggestions does the office have? * The office would like it if they could see which specific phones are having the most missed and answered calls, to help them better improve their office's answer rate. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * alex@tidewatervethosp.com|alex@tidewatervethosp.com *Name of office…
2 votes -
Support Team Wants Messaging Feature to Show First Viewer of a Message
*Product Improvements * submission from <@U04MSRU5STT>
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Records
*What pain points/suggestions does the office have? * The office wants to be able to see who first viewed a message.
*Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * jjohnson@premieridaho.com|jjohnson@premieridaho.com *Name of office requester * Jeremy Johnson *What is the office Phone Number? * <tel:(208)529-6600|(208) 529-6600> *Location ID of request * d842890b-8dea-491d-8081-3be97a14d0412 votes -
Support Department Requests Message View Tracking Feature
*Product Improvements * submission from <@U04MSRU5STT>
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Records
*What pain points/suggestions does the office have? * The office wants to be able to see who first viewed a message.
*Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * jjohnson@premieridaho.com|jjohnson@premieridaho.com *Name of office requester * Jeremy Johnson *What is the office Phone Number? * <tel:(208)529-6600|(208) 529-6600> *Location ID of request * d842890b-8dea-491d-8081-3be97a14d0412 votes -
Request to Alter Review Reminder Timing in Messaging Feature
*Product Improvements * submission from <@U059NSABDK9> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * review reminders *What pain points/suggestions does the office have? * customer would like the ability to change the time to send out the review requests from hours to days
Need to go back to August 1
2 votes -
Adding Secondary Email Option for Payment Notifications in Support
*Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Notify Payments emails *What pain points/suggestions does the office have? * Customer is wanting to have a second email address receive the payments activity. Was asking if we could add a second email option *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager!
2 votes -
Support Team Suggests: Encode Emojis in Bulk Texts for More Space & Engagement
*Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number?…
2 votes
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