Legacy Desktop App
1465 results found
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Failed fax notification
It would be helpful to have a notification pop up (or a red alert on the fax icon) if a fax fails so we can deal with it promptly. We send a lot of faxes and I don't want to have to check the Sent folder and scroll down each time to see if it sent.
5 votes -
Save the date text
Hi! We schedule patients to see the hygienist for a cleaning and then a second appointment right after that to see the doctor for either an exam or fillings or something else. Sometimes a patient was scheduled for a cleaning 3 months out and then later decides to also see the doctor afterwards to complete treatment. In both cases, the patient is getting a 'save the date" text message right after the appointment's are scheduled. The problem here is that the patient is getting two "save the date" messages... one for the first appointment and then another for the second…
5 votes -
Choose folder for insurance verification reports
I'd like to be able to save insurance verification reports to the folder of my choice in the Dentrix Document Center, rather than defaulting to "Patient Insurance Information".
5 votes -
WIV: New Integrations (for Auto-Verifications)
Integrating insurance verification's auto-verification feature with various PMS with which we already integrate to provide WeavePlus functionality. This involves syncing the memberID of the primary insurance holder as well as the NPI and TaxID of the provider.
5 votes -
PCI COMPLIANCE!
PCI Compliance may be a reason we have to stop using weave.... Our company cannot be held liable for Weave not being able to block recording of credit cards. I see this issue has been posted before but is not being addressed. Most of your clients probably don't even realize this danger is in the wings....PLEASE ADDRESS THIS!!
5 votes -
Upload forms into Dentrix
When Patients fill out the forms on the Ipad it should just upload right into Dentrix. It takes too long to download and upload the forms into each patients file.
5 votes -
Bulk Import Contacts to Fax Directory
I would like to see a bulk import option for importing contacts into the fax directory.
5 votes -
Fax sorted by fax dialed, not incoming fax number
Since weave doesn't sort anything by department (yet another idea), we have 15 fax lines coming into one practice. Incoming faxes are listed by "incoming fax number". That doesn't help identify what department/fax number was receiving the fax. We get over 100 faxes per day. It would be nice to identify what department was supposed to receive it - either by listing the fax number, it was sent to, or allowing user to change the "name" of the fax number.
5 votes -
Ability to transfer calls to mobile
Allow transfer from in office phone- out to a mobile phone. This is useful in a situation where a doctor is out of office but needs to take a patient call.
5 votes -
E-Prescribe Option
It would be wonderful if there was an option to integrate or if Weave had it's own version of E-Prescribe for offices. This is a feature that is becoming more highly sought after and because weave doesn't currently offer it we will have to out source.
5 votes -
Email Marketing Suggestion
1). Weave needs to add a marketing role within the users roles so that offices can have a third party assist with the marketing and to avoid HIPPA violation. No access to patient file just emails.
2.) There needs to be a image inserts option on the campaign template where the "Content for your email goes". Having to just put one images a banner does not work.
5 votes -
Update Patient Name on an Invoice
ConfiDental Beverly Hills, s00091152, would like to be able to edit the patient a payment was processed under. For instance, if the correct card and email were used in a payment, but the wrong patient's name was selected, there is no way to correct the bookkeeping side of that. Office has to refund and start over or make note of it.
5 votes -
Forms language translation
We have many Spanish speaking patients. It would be helpful to have an option for the forms to translate to other languages. This would be incredibly helpful when sending new patient paperwork.
5 votes -
Ability to audit who opens faxes
Ability to see which weave user opened a fax, text, or online appointment request. This will allow managers and other employees to ensure accountability of any faxes or messages that are incorrect or opened but not responded to
5 votes -
Update notifications
When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified
5 votes -
Ability to markup fax on iPad and send it back without printing
There should be a way on the weave mobile app to download/save a fax as a .PDF so we can mark it up on our iPad and send it back without having to print it. This would also require the ability to upload a file from the fax section of the mobile app instead of just attaching a photo or taking one.
5 votes -
stop quietly disconnecting/logging out!!!
New update logs out in the background, causing tremendous communication issues!!!! Need a VISIBLE warning if the application is going to logout. When working on patients, the app will log out and important office chats are not received. Up front, it will log out and we don't receive texts from patients and don't even know it's disconnected until it causes a communication problem and patient backlog. THIS IS A TERRIBLE DESIGN. PLESE REMEDY!!!!!!!
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Group Text
Group texting. We would be using it internally to communicate with our doctors who are on the road and have bad reception. A text makes it to them but chat may not.
5 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Remove Closed Hours missed calls from reports
We want to be able to react to a message in Team Chat instead of sending a separate emoji on a separate line. It takes up too much space on the messaging and if 28 employees all react, you have to scroll up so far to see what the actual message was regarding.
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Users Allowed Too Many Permissions as Team Members
Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.
5 votes
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