Legacy Desktop App
1465 results found
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option to adjust time duration for time out
Hello. Happy customer here!
We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).
Can we have an option to adjust security time out feature please? It will help our office routine without interruption.
Thanks for…
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Custom List option
There should be an option to create more than the preset lists on Weave. Specifically to have one "quick fill" list that is for hygiene only and an additional "quick fill" for the dentist treatment.
In addition to this, there should be a method to upload unscheduled treatment into this "Doctor Quick Fill"6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Sync up the ASAP list from Dentrix to the Quick Fill appointments
Dentrix has an ASAP list we can look at to do last minute appointment fill. Can you sync up your Quick fill list from Dentrix?
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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pop up phone calls
It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Online Scheduling Improvement
The recall functionality as it currently exists in Weave is lacking. Having recall reminders sent via text or email, but without a fully functional scheduling link is very inferior to other vendor options. A fully functional scheduling feature would be able to look into RevolutionEHR for actual open slots, allow the patient to choose a slot, then write back into RevolutionEHR to fill the slot.
Please consider adding this feature in the near future. Currently we are using a different vendor for those services.
Thanks.
6 votes -
Restore original search function
The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.
6 votes -
Filter "Undeliverable" Text Messages
With the new text message update, we are receiving "undeliverable" messages back from those numbers who have opted out of texts. This bogs down our messages. Every day we are weeding through 80+ messages that are "undeliverable" because they have opted out of texts, all while new texts are coming through. It is overwhelming. If there was a way to set up an automatic filter to filter those messages out so that we can take care of the more important messages, (cancellations, ordering, etc.) and get rid of those as we have time, that would be helpful.
Thank you!6 votes -
Online Forms
It would be nice from the desktop and phone app to be able to access forms. Access forms and then choose patient that needs it, and have them sign via ipad in office. Some patients are not literate on phones or don't have smart phones. If forms would open in app and not have to be emailed or texted this would solve many additional clicks and steps.
6 votes -
Integration with EHR
I have been using Weave for many years now but it does not integrate with my EHR, My Vision Express. I was told initially that Weave was working on getting integrated but it has not happened. Can you please work on getting integrated with My Vision Express?
6 votes -
Detailed Missed Calls Report
Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.
6 votes -
Integrate with Practice Fusion EMR
Please please integrate with Practice Fusion EMR!!! Is Weave still planning to have the merchant services support more than one merchant account?
6 votesWe are planning to add this integration in 2024
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appt reminder for unique appointment
We have one appointment each day that requires a unique appointment reminder. The patient needs to arrive 1hr 10 mins earlier than the actual time. We have tried to create our own reminder with the advanced filters however there are so many combinations for this appointment the list in the advanced filters has 100+ appointments and we are constantly adding more. Is is possible for weave to use just 3 characters in the appointment descriptor line versus the whole line when sending out a appointment reminder? We can identify our unique appointment with a certain code at the beginning of…
6 votes -
Save the Date for Crystal PM
We use Crystal PM for our EMR software and I am looking for you guys to be able to implement the 'Save the Date' feature for Crystal users.
6 votes -
Keep it simple. Like you had it before with the "Legacy" app.
Keep it simple. Like you had it before with the "Legacy" app. The new black one is too clunky. You had it right before.
5 votes -
Filter notifications by department
We would like to be able to filter notifications from the app to only receive the ones for a specific department.
5 votes -
Online Scheduling...Eaglesoft.
Please have the online scheduling identify "open" operatories in Eaglesoft not every operatory in the system. Without this feature online scheduling is useless to our office because the scheduler shows every opeatory available even though it is not available in Eaglesoft.
5 votes -
enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
5 votes -
Write back to text reminders
When a notification (your glasses or contacts have arrived) text is sent out to a patient it would be nice if Weave could write back in the patient chart that they were notified by text.
5 votes -
Add filtering options for Text Messaging
We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.
We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)
The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…
5 votes -
Eaglesoft INCONTACT compatibility
WE can't even use the list in weave for people that need to be contacted after their 6 months is up. INCONTACT must be the only source for a list of past due patients for teeth cleaning. lists currently do not read Eaglesoft after they are scheduled or contacted. some are dead, some are inactive. please write a program for eaglesoft to send the incontact list to your list of past due for cleaning or past due.otherwise list is useless its too much manual intervention that we don't have any time for . Thank you
5 votes
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