Legacy Desktop App
1465 results found
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Set Reviews platform preferences
To be able to edit the review link sent in the auto text message and not have the option for any other platform
21 votes -
Missed Call Analytics only for open business hours
Please make call analytics customizable so it does not track missed calls that happen when the office is closed.
20 votes -
Missed call reminder feature
Away for Weave to remind the office they have not returned a call they missed or that was abandoned. Specifically if the caller hasn't left voicemail or texted the office back.
19 votes -
See reviews sent/reviews done
A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.
19 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Transfer call from mobile app to main phone
Transfer calls answered on mobile app back to Yealink phones in main office
19 votes -
Online Scheduling Demographic Additions
Having online appointment requests enter date of birth, address, and insurance when scheduling
18 votes -
VMO/Forward Toggle (Fast Overrides)
We want to have the VMO toggle brought back. It is very ineffective to constantly have to make a new override whenever we want to put the phones going straight to voicemail for lunches. We have our lunches at different times. Bring this feature back.
17 votes -
Recover deleted voicemails
I would like to be able to recover or listen to deleted voicemails.
17 votes -
text allowing for notification of 2 separate appointments on the same day.
On the reminder texts that go out. We need a template for a single patient to be notified of two separate appointments in the same day in one text. e.g. John Smith has an appointment at 9:00 am and 3:30 pm on June 11th. Thank you!
17 votes -
Missed Call Text - Line Specificity
With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.
16 votes -
Recent update notes
I like a lot of things about the newest update. However, I wish that I could reposition the notification bubble. After using the software for so many years, I liked that it was located in the same spot and I'm frustrated by the move that seems to make no sense.
Also, previous versions allowed you to group notifications in to a summary and I haven't figured out how to make that happen with this update. It is kind of annoying to have to dismiss all notifications individually.16 votes -
Having a scanner or fax that goes right to the app
When having to send a fax it is a pain to scan the documents into the computer then attach them to the fax... it would be amazing if there was a scanner or fax that went directly into the documents for the fax being sent!
15 votes -
Text Message Seen By list
Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!
14 votes -
WIV: Eligibility Report UX Improvements
Need to adjust how we're surfacing data obtained through our Onederful integration in the eligibility report.
14 votesHello, friend!
We are very interested in diving into this feedback, and would love to schedule time with you to have a conversation around what you need out of improvements/upgrades from the Weave Insurance Verification eligibility report.
If you're interested in helping be a part of product development at Weave, I would love for you to use this link to schedule a 30-minute call with me and my team.
See you there!
Best,
Drew Hemsley | PM @ Weave
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Pulling Report of Opt-Outs by date range
Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
Patient name, date they opted out, etc.I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.
14 votes -
Review Widget
i would like to be able for weave to have a platform or a widget for my reviews, so i can put it on my website .
14 votes -
Forward Incoming Faxes to Email
Please allow for the ability to have incoming faxes received, to auto forward to an email account we can designate?
14 votes -
E-mail patient history
Please consider maintaining history of all e-mails sent to each patient, just like there is a history of all text messages sent to/from each patient.
14 votes -
Call queue monitor
visual monitoring tool that will allow the user to see callers who are entering and leaving their queue, as well as how long they have been in the queue
13 votesThe New Weave Experience includes a feature that allows you to watch a live count of callers in your queue. We are continuing to iterate to add more data to this experience
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Take out inactive members from birthday wishes
The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.
13 votes
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