Legacy Desktop App
1466 results found
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Schedule Request Icon on Mobile App
We need a Request icon on the mobile app like there is on the Desktop app. If a patient schedules an appointment on our website widget, we get a notification on the desktop. However, if it is during the weekend or we are away from the office, we miss the schedule request because it does not show up on the mobile app and we lose the patient because they have already found someone else who answered before we could. PLEASE include the Request Icon on the mobile app so we can answer potential patients quickly. Thanks
2 votes -
Officemate Web Assistant Integration
Hi there, this feedback is regarding the integration between Officemate PMS and Weave Web Assistant. First off, thank you very much for integrating these two softwares. The syncing is very helpful, greatly appreciate it! The only issue our office is running into is sometimes some of the blocks on our Officemate schedule still shows up as available on the Weave scheduler. On Officemate, we usually just block times off with "Non-patient appointments." Do we have to change our schedule blocking to schedule exceptions or something similar to that? Or is there a way for Weave to read the Non-patient appointments…
2 votes -
Scroll bars
Good morning. This morning I noticed my Weave box has a vertical and horizontal scroll bar. Is there anyway to just make the weave box bigger so I can get the scroll bars out of the way?
2 votes -
New Patients who are not active in Dentrix
Weave needs to be able to integrate more with Dentrix in order to recognize New Patients that are in the schedule but not activated in our system. Meaning we should be able to send the new patient forms digitally or have confirmation texts and emails sent like any other patient. We came to Weave from Lighthouse. Lighthouse was able to recognize and send New Patients appointment reminds even if they were not active in the system. We are not allowed to create new patients charts until they actually show up in office for their appointments. Please make this happen as…
2 votes -
Adding reporting to recall analytics
We would love it if we could export a report from the recall analytics that would show us all patients that have received a recall and that have not received a recall in a given time frame. This would make the list of patients that we need to call for recalls easy to use and transfer between employees. The format of the reports does not matter, just anything printable would be great. Thanks!
2 votes -
Admin control who can view analytics.
Add the ability for admins to control who can see the analytic area or phone stats area. We have staff who watch it constantly and then complain that they are answering the phone more than others....etc. Just something to maybe stem that kind of activity. Thank you.
2 votes -
Weave Feedback Is Broken
First, the Weave feedback system sucks...you want my feedback to make your system better, so you make me have to login, wait 5 minutes for an email, then see if my idea is already submitted, but all I can see are the subject lines for these other ideas, you click one to read it, and if doesn't apply to my idea I have to back out, but now my idea I've written about is gone and I'm logged out of Weave feedback...yet another completely opposite of genius idea you have put into place! How about you actually make feedback useful…
2 votes -
Forwarding weave messages
Hi, my name is Mary and I am the front desk scheduler with Precision Eye Care. I recently updated to messages 2.0 with one of your representatives, and have been looking forward to the new tagging feature. I was anticipating it would be similar to forwarding messages by tagging them with team members. I am responsible for going through and responding to all the Weave messages. My feedback is it would be wonderful to have a way to look at a message, and forward it to the team member in my office who is responsible for responding to it. It…
2 votes -
Online Forms Link
Help make forms online patient forms link available for multiple submissions.
The link seems to be patient specific, therefore can only be used once. We schedule multiple family members on the same day. We are having to send multiple messages, often to the same mobile number. For a family of 4-5 it is very inconvenient.
Additionally, it would be nice to customize/edit the outgoing message for online forms.
2 votes -
Integration with Impromed - Phone Numbers
Within Impromed software, the integration is pulling the phone numbers from the Patient File versus the Client File. This ends up with sometimes pulling the wrong number to text and then the integration is no longer useful for this feature.
2 votes -
Payment User IDs
When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.
2 votes -
Mobile App User History in Admin
It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!
2 votes -
Reports
The ability to have a report of how a patient confirms email vs. text. So you can determine which method is most effective.
The ability to see how a specific patient confirms. and an expanded "positive" response list to confirm such as "Yes, I will make it."
2 votes -
Cancel Confirmation for the day.
Ok, I would like to suggest that we are able to go into the schedule in Weave for a specific day and select a specific provider and then click a button that says not to confirm that days appointments. This is great for when a provider need to reschedule the day due to vacations etc.
2 votes -
Improvement recommendation
We are a veterinary hospital. Birthday under client should be the pet's birthday or get rid of the line completely. The birthday is confusing it is always the current date for every client/pateint.
2 votes -
Follow up customization phone call
Follow up customization phone call once we begin utilizing the phone system as their are many detailed customizations that are not addressed in the initial phone call and are unable to be manually changed in the admin portal.
2 votes -
Delete Employee Chats not created by you
It would super helpful as an ADMIN to be able to delete chats that you did not create and a way that you can remove rights to create new chats for employees. We have some employees chatting negative things about other employees and as Office Manager no way to stop it. Thanks!
2 votes -
notifications apple watch broken
This week the notifications on my apple phone and watch are no longer showing up. Notifications are all turned on in settings. For the last year it worked fine. Please fix this I use the watch notifications all the time.
2 votes -
Appointment Length Reminder Option
I would like there to be an option for automated appointment confirmation texts to include the length of the appointment, not just the start time. Many patients forget that part.
2 votes -
Schedule View
We really like the schedule view in the mobile app. We could like to be able to see that view in the desktop app as well.
2 votes
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