Legacy Desktop App
1466 results found
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"Pin" messages in chat
It would be nice to be able to "pin" an important announcement in a chat. For example, we have an "All staff chat" and send updates on it, would be nice to not have to scroll to find it and it just stays at the top.
1 vote -
Viewing which team members "reacted" to a chat message
Right now, you can only view how many people reacted to your message and which emojis were used to react to the message... it would be nice to see specifically WHICH team members reacted to your message.
1 vote -
Save cards used to Pay at Terminal
I want to be able to collect payment for a patient at a terminal but for the card used to be saved as well. It would save our patients and our team the hassle of having to use their card each time they make a payment.
1 vote -
New Weave Experience Message Queue - match the Actionable in legacy app better
When someone confirms "C" and we auto reply, there is no way to automatically filter them out of messages in the new weave experience, Similar to the legacy app, I like a checkmark instead of archive button to mark that it's done and no longer actionable. When someone completes something on the legacy app, it would be nice if the new weave experience matched those do you only see actionable items.
1 vote -
Removing the
Have a way to turn off the Collected Payment totals to team members and to allow different tiers access.
1 vote -
Allow events to show up on desktop app and app, not just appointments
We would like events to show up on the app. Like staff meeting or UDA convention. Currently only appointments show up.
1 vote -
The Quick list should be the order you enter the patient
so it would be nice if the quick list was in the order that the pt was put on the list. Alphabetical is not helpful at all when we are trying to be fair to our patients. I don't know why it was switched but now I have to create a paper list so we know who is next.
1 vote -
REMOVE ABILITY TO DELETE PATIENT TEXTS!! This is a dangerous capability for all business owners
staff should NOT be allowed to delete messages they send!!! As a business owner I cannot audit mistakes and staff can hide patient interactions. It is astonishing that this exists and I have contacted Weave about this feature many times that was told it was in the works of being fixed....
1 vote -
Make so that there's an option to have call pop tied to the weave app instead of the user login in the new weave app
In the old weave app call pop was not tied to a user's login. The phone was connected to the app on each computer and that was wonderful. We have 24 employees and employees use all the phones in the building. It's very time consuming to have to connect a phone every time a person logs in to weave. Is it possible to make so that there is an option in the new weave app to have call pop connect to the app and not the user?
1 vote -
Schedule filtering
The new Weave experience Schedule Is to convoluted all our patients end up on the Doctor Schedule only. I know this is an issue with How Weave pulls from Open dental but I liked the Way that the Legacy app would sort the Schedules. our Hyg schedules are always empty now since they only go in to the Dr Schedules on the new weave experience. and the Only work around I found make more work for our office to Do billing. this makes me even more Hesitant to ever Open online Scheduling for our office.
1 vote -
Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues
Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues
Dear Weave Support Team,
I’m writing to provide feedback and escalate a few ongoing issues we’ve been encountering with your system. We have been experiencing several challenges, particularly regarding our multi-location setup, and I hope you can look into them.
Missing Recorded Calls: We have noticed that several phone calls from patients, which they have confirmed making, are missing from our records. This issue seems to be affecting our ability to accurately track communication and follow up with patients, which is impacting our overall service quality.
Multi-Location Setup Issues: Given that…
1 vote -
Add a message template widget to the small messaging option
When you go to patients -> overdue -> message a little message thing pops up, but the only widgets on there is "emojis" and "add picture", we need the template option on there so we dont have to go all the way out of the patients tab to message the patient a template.
On the attachment where the red circle is, we need that widget where the green circle is (in the other attachment). The template message widget on the small message we have to get out completely just to send a template which lose our spot in the overdue…1 vote -
I want to set up missed text message to go out, but I dont want it to go out to people who are just confirming their appts
Be able to filter by appt type or confirmation status in the missed text
1 vote -
n auto reply to call go out after someone texts to cancel
auto reply go out after someone texts to cancel to call us to reschedule.
1 vote -
Making a auto message for when someone just moves an existing appointment
Making a auto message for when someone just moves an existing appointment, not just for when a new appt is created
1 vote -
Tagging text messages
Have the ability to tag the "pop up" text instead of just the larger text area. See examples attached: Image #1 unable to tag. Image #2 able to tag. Hope this makes sense.
1 vote -
Not a fan of the new update
Just wanted to give some feedback on the new update. Our office is not a fan of it. We actually hate it :( We preferred the smaller blue app. It was user friendly and simpler to use. Please give us the option to use that instead. We liked the smaller app because we were able to see multiple windows/apps open at once. It is also confusing the staff with the weave portal that has been put along with it. It would just be nice to allow the option to use the old weave.
1 vote -
Being able to mark "confirm" automatically on any dental software when confirmation auto text are sent out for confirming?
I was hoping to see if there is a way to automatically have the status of the patient to be marked as "confirmed" when mass confirmation texts are sent out. So is a patient replies back confirm it will automatically change their status to confirm?
1 vote -
Hold stop calls
When you place a call on a personal hold stop other calls from rolling in. Sometimes we need to ask questions to doctors and when we place them on hold another owners calls come in immediately. It takes them out of the que then the staff is placing them on a regular hold. Sometimes we can get multiple calls coming through before we can even DND. The only solution we were told is to place them on mute. But that does not allow them to hear hold music and can sometimes make the owner feel like we forgot them.
1 vote -
Colored Arrows For Messages
Have colored descriptive arrows in messages like there is for Fax. The feature needs to be available for messages. It drastically helps the flow of understanding for the progress of the conversation. These just orange dots are no where near as helpful. Honestly they cause more confusion than understanding. Fax having the colored arrows and not messages is a crime. Please bring the colored arrows to messages or swap the feature with the far less important Fax. Thank you!
1 vote
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