Legacy Desktop App
1466 results found
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Ability to see "Read" Messages
We currently use RevenueWell for messaging but I want to phase out and go to exclusively Weave. RevenueWell has a feature that shows if the patient has read the message, even if the patient does not respond. That let's our office hold patients accountable who say something like, "oh well I never received that message", or, "you never sent that too me". We have used this in the past as a very strong form of accountability. This would be such a helpful feature and so many other messaging systems already have this available. Can we please incorporate this feature as…
1 vote -
Filter Follow Up Reminders by date
We should be able to filter weave follow up reminders by date. It used to be that the present date's reminders were at the top of the list and now they are at the bottom. I want them to go back to being at the top or at least give us the option to filter the dates.
1 vote -
Product Price and Sales Tax Calculation
As a dental clinic we sell our own products, when selling the products our staff get commissions and it'd be easier to calculate those commissions if there was a way to save the product prices in Weave.
Example: Toothbrush is $10.00. With sales tax it's $10.25.
On Weave there'd be an option when creating an invoice to select multiple products at once and selecting which ones have sales tax. (Our services don't have tax added so we wouldn't want the tax added to those specific prices).This would help us save time while patients are purchasing items and prevent human…
1 vote -
Easily Tag or Label ARCHIVED Faxes
I know you're able to tag faxes however once they go into the archive the tags don't work and they don't stay attached to the faxes. We have faxes that are for different departments and being able to sort through and easily see which ones are for which department is critical for our clinics.
1 vote -
Color Code Notification
Please give the notification pop-up colors again in the New Weave App.
1 vote -
ADD SUPPORTED INSURANCE
We would like weave to confirm eligibility for Emblem Health and DDS 1199 because we have a number of patients with these insurances.
Emblem Health Address is
P.O.BOX 2838
NEW YORK, NY 10116-2838.
The telephone number is (800)947-0101.DDS 1199 address is
265 Post Ave Suite 340
WESTBURY, NY 11590.
The telephone number is (800)255-5681.1 vote -
Integrate with Tebra
Please integrate with Tebra
1 vote -
Integration with Tebra
Please integrate with Tebra.
1 vote -
Bug: Clients pre-existing in synced software no longer have contact info
(Synced with cornerstone) Random clients are not coming up with their names, only their phone number. Not syncing to patient information so cannot send payment requests/etc. But cannot add contact. Phone number/client contact information is unchanged.
1 vote -
"select all" button for insruances in bulk message filter
Add a "select all" button when filtering out insurances for bulk messages, email, and text. Thank you.
1 vote -
Allow patients to see payment notes when sending txt to pay
I don't always attach an EOB but I do like to send a note stating what the balance is for. I think it also helps show that it's not a spam message when there is a note from the office attached
1 vote -
Option to return to IVR from a voicemail if reached in error
We would like the option to select a prompt to return to the IVR instead of leaving a message. This would be used when people reach a voicemail box in error and would like to try the IVR again.
1 vote -
Accept the letter "A" as a "yes" on patient response to confirm appointment
Many patients send the letter "A" to confirm their appointment via text and the system does not recognize it as a confirmation. It would be helpful to have it as an accepted response.
1 vote -
Data sync fills up hard drive, renders HD unusable
We use Dentrix with Windows 10. Using the macOS Weave app filled the hard drive in /Library/Application Support/Weave with thousands of ~55MB zip files over 4 months. This is a hidden folder and rendered the Mac computer unusable until we could find out where the increase in storage was happening. The Mac computer has a 500GB hard drive. Currently the solution is to manually delete the downloaded zip files. If the app still works after manually deleting the zip files then why create them in the first place?
1 vote -
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes as this may cross over into other files. This is an actual thing that has happened see case 415881, causing our staff to not recognize what client they were talking to.
1 vote -
Statements with payment reminder texts
I would like a feature that when statements are generated in Eaglesoft that an hour or day later an automatic text reminder to make a payment is also sent.
1 vote -
Email alert
If I send an email to a patient through Weave, how do I know if the patient received the email or if it bounces back because it is incorrect? Is there a way for Weave to tell me if the email bounces back?
1 vote -
voicemail override should make office status "closed"
VMO should change office status to "Closed" so that the appropriate call group, options and text messages go out when the override is on. It used to function that way, but I think that changed when the scheduling option was added. Please bring that option back!!!!
1 vote -
Be able to view full Confirmation Code without copy and paste
with the new online app I can't view the full Confirmation Code for payments received -- I only use the last 6digits for my records and have to copy and paste the whole code just to record the last 6digits and I have to put this record in 3 dif. places, so it's not ideal.
1 vote -
Monthly transaction payments rather than individually charging us.
As of now, we're charged a fee every time we utilize weave payments. Rather than being charged individually every transaction, it would make keeping our accounting processing much simpler if we were charged a monthly fee of an estimated transaction cost. If we go over, charge additionally but if we are under keep it as an account credit. It's chaotic to our accounting team trying to ensure what's being taken out daily rather than monthly.
1 vote
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