Legacy Desktop App
1466 results found
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Customize options for tracking phone calls
Hello,
I recently called and spoke with an operator. My question was relating to the Weave desk top App.
I track our calls etc on the Analytics feature and was told I could not change the times, to reflect our business hours, it tracking missed calls when our office is not even open, the numbers are incorrect, yet you can customize the hours on the portal. If you are able to customize in the portal then should be able to do on the desk top, its the main one we use and log into every day. I am frustrated looking…1 vote -
Ability to assign provider when payments/refunds post in patients acct. using Eaglesoft
When credit card payments are taken and posted to patients accounts the system randomly chooses any user so we have no idea who processed the payment. When we need to look back and make adj.,in a large office like ours, it is impossible to find out who processed pymt. especially if there is a legal issue. Also when a refund is done thru Weave it auto posts to patients account assigning it to who knows what. It is often assigned wrong and to wrong provider. It would be great if there was an option to choose what type of refund…
1 vote -
Ability to filter out "auto messages" from text thread and have them automatically archived
Ability to filter out "auto messages" from text thread in "all" and have them automatically archived.
1 vote -
Rearranging providers/op on the new desktop ap schedule
On the schedule in the desktop app and the mobile app, we would like to be able to re arrange the providers/op in the order we have them on our eagelsoft view so we can accurately see the schedule
1 vote -
Eyeglass Prescriptions
We would like to automatically send the patient's eyeglass and/or contact lens prescription in an appointment follow-up.
1 vote -
Shared follow up list/with team members
Would like to create list/follow ups that we can customize alerts based on necessity as well as "tag" team member
1 vote -
Shared list
Doctor/dental assistant follow up shared list.
1 vote -
Transcription that dictates active phone call
A program that dictates on the computer an active phone call so those who are hearing impaired can have an active conversation with ease.
1 vote -
Add "No Show" Appointment Status
Want to add the "No Show" Appointment Status to proper integrate with Dr.Chrono. Allows us to set up the Auto-Messaging for Rescheduling appointments for those who do not show up. This helps patients stay on top of their scheduled appointments if they fail to call in to cancel or reschedule.
1 vote -
T-Mobile Customers not able to receive messages
Please fix the issue of T-Mobile customers not receiving any text messages.
We would not have signed on to Weave if this known issue was communicated to us prior to signing on. We committed to and paid for a year of weave upfront and now are stuck with about 30% of our patients unable to receive important texts and forms.
1 vote -
Monitor Dentrix Integration and Alert When Integration Down
I would like to see an ability to view the logs for the syncs that happen every 15 to 20 minutes as well as receive an email if 4 or more syncs fail in a row.
1 vote -
bug with notifications
When notifications dismiss, an invisible box is left in the corner that blocks other applications. When the area is right clicked the weave menu appears. It can only be closed by restarting weave but the problem starts again when new notifications come up.
1 vote -
Ability to data map different Order Types, not just the status
When setting up Auto Messaging for "Order Ready" there needs to be a way to map the Order types that are available in the EHR so that the appropriate message can be sent for each order. Example: Contact lenses have revenue orders that pt's can pick up at their convenience but contact lens TRIALS need to notify the pt that they need an appointment.
1 vote -
Custom email list
WE NEED THE ABILITY TO SEND EMAILS to custom lists of patients - NOT THROUGH CSV!!!!!!
1 vote -
Packaging the Weave app as a .msi file for use with Active Directory
For the both the New Weave Experience (NWX) version AND the legacy version of the Weave app, we noticed that the app is currently package as a .exe file. While this is great and that many applications come packaged as such, we in our office's IT department were wondering whether the app could also be packaged as a .msi file?
The primary reason for this request is due to us wanting to distribute software to new and existing systems via Active Directory (AD) Group Policy. Since the app is packaged solely as a .exe file, we are unable to do…
1 vote -
Installing the Weave app in "ProgramFiles" instead of "AppData\Local"
With the recent release of the New Weave Experience (NWX) version of the Weave app, both of us in our office's IT department have noticed that the app is no longer installed in a location like "C:\Program Files" or "C:\Program Files (x86)", but instead in the user's local AppData directory following a path like "C:\Users\username\AppData\Local\WeaveX".
Because of this change, this has introduced a few concerning issues:
1) Technically, our users are now able to install the app without prior permission from the IT department as it does not present a Windows User Access Control (UAC) prompt.2) Because of the…
1 vote -
Calendar Sync
We use Vetter aka DaySmart. The PMS is not fully integrated and we are not able to use the online booking feature. We would like to be able to have our PMS and Weave write back to each other at least about appointment availability.
1 vote -
We would like to see our patients along with the Owner info.
We use Vetter aka DaySmart. Our PMS is not fully integrated with Weave. We would like to see our patient's info when we are looking at the owner information.
1 vote -
Payment Link Fix & Refund Fees
We have had 10+ payments made to us via link that were NOT our patients. I'm confused how a patients payment to a doctor in another state goes into our account. This NEEDs to be fixed.
We in turn have refunded these said patients, however we are charged the card fees and nothing is refunded to us. In this instance, we should be refunded those credit card fees.
When I contacted support the only solution they gave us is to turn OFF the weblink payment option for our patients! :-(1 vote -
Post Code for Canadian Clients
I was on my desktop today trying to use an existing template for email marketing. I tried adding my business info. It would not let me add any alphabets for the postal code and only numeric values were accepted. I spoke to a team member at Weave to help me with this issue and I was suggested to add some zeros. It looked very unprofessional to send an email campaign like that. This should be fixed for Canadian clients.
1 vote
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