Legacy Desktop App
1466 results found
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Add a filter for Spanish & English
When we are doing bulk messages, can you create a filter for Spanish patients and English patients (since we are able to change settings to Spanish in Weave). It would be beneficial to send English bulk messages and then separately send Spanish bulk messages.
1 vote -
"Opt-Out" Message verbiage
Is there any way to update the verbiage in the message that people who unsubscribe from text messaging receive?
I'd really like for it to read:
From Dermatology Associates of Atlanta. You have unsubscribed from text messages and will no longer receive text messages from our office. This includes appointment reminders, and important communications from our office. You will need to maintain your own appointment reminders until you resubscribe to text messaging.
Manage preferences here: https://...blah,blah...
Reply START at any time to resubscribe to text messaging.We would like for the message to be more clear about what the patient…
1 vote -
Toggle recall reminders for inactive pets on/off
Not all practices treat inactive patients the same. It would be nice to be able to stop recall reminders for pets marked as inactive without having to delete all the reminder dates. I understand that some practices market to inactive pets, but we don't, and it's annoying for clients to get recall reminders for a pet that's alive but they no longer own. Marking pets deceased with a false date would cause confusion if a new owner or another practice called for records on that pet, so this workaround is woefully inadequate.
1 vote -
VMO to trigger "office closed" settings
Set Voicemail Override to default to closed IVR options. In the past, when we turned on VMO, it would set our office as "closed" and trigger all appropriate changes - the office is closed text message and more importantly, our Closed IVR. The IVR allows patients to press 1 or 2 depending on if it's an emergency or not. Now VMO only allows a general voicemail box with no options or forwarding to an outside number. We would REALLY love it if the old feature would come back, allowing our 'office closed' settings to be active.
1 vote -
Simplify Payment Reminders
We would like an easier way to send payment reminders. If you go to invoice history, we would like an option to click on the invoice and push "send payment reminder." Currently, we have to toggle between too many screens. We also do not know if a payment reminder was sent unless we go to another screen, search for the patient, and check their messages. On the invoice history screen, if Weave could list if a payment reminder text was already sent, that would be so helpful.
1 vote -
SMS Keyword for text message info on road signs
add an sms keyword feature that can be used on signs to request information about my practice, like text "tooth" to 2994 for more information. every big company has this on their signs when I drive by and it would be awesome to not have to pay another company for this feature and just have it be part of weave
1 vote -
Virtual Assistant
I would like a Virtual Assistant type answer service for my office. The assistant would answer the phone give the client the opportunity to request appointments and if they need more information press another number to speak to a customer service representative. For example: if you would like to make an appointment press 1; If you're calling to check on a client press 2; if you need a call back press 3...etc. In my office this could free up a position at the front desk and would be very helpful to save time from answering phone calls.
1 vote -
Adjustable frequencies for review requests
customize timeframe for review requests to be sent out (adjustable number of days/months between requests)
1 vote -
Link with Zenoti Systems
Will Weave sync with Zenoti software?
1 vote -
Setting for Fax
Need settings for fax. Allowing users the option to open faxes from mobile devices ie. Iphone and Andriod however avoid ALL faxes from being automatically saved unless on desktop computer. As this is a HUGE HIPPA violation.
1 vote -
If multiple contacts are present, at least list ONE of them and have the "Multiple Contacts" link to see all of them.
"Multiple Contacts" should all be listed in the Weave call pop-up and should NOT require clicking on an additional link. Or if multiple contacts are present and for some reason not all of them can be listed, at least list ONE of them and have the "Multiple Contacts" link available to click on to see ALL of them.
The New Weave Experience software doesn't list a patient's name for Incoming Call notification and instead says "Multiple Contacts". I understand that we can click on the "Multiple Contacts" to then see all the contacts, but this is a BAD change. We…
1 vote -
email receipt of payments
Payment receipts received at office e-mail. The line/box " Congratulation! You received a payment for PATIENT NAME". It is currently a black box with white text when printed. This takes too much ink from printer. It would cut cost for offices that print these if the box was lighter or white with black print. Thank you for your consideration.
1 vote -
Online Scheduling - Provider Name in Text Template
Online Scheduling - when the patient chooses an appointment type and proceeds to select a provider, they have the option for "No Preference" to view the entire clinic's available appointments. When they eventually pick a time, Weave does not tell them which provider they are scheduled with.
Weave does not allow us to customize the Request Received Template or Confirmation Template with the provider "widget".1 vote -
Online Scheduling - show year
Weave Online Scheduling - preappointments
Patient pre-appointed for one year in advance. When the scheduling request came through on Weave, the year was not indicated on the request (only month and date). Please add enhancement to show the year on scheduling requests.
1 vote -
Rich Text Box Conditional Formatting
Allow Weave Forms "Rich Text Box" to have conditional formatting
1 voteHi Lori,
Thank you for your feedback. We'd like to understand it better to ensure we can meet your needs.
From what I gather, it sounds like you're interested in having conditional logic for a Rich Text Box. Since Rich Text Boxes are generally used to display information and don't have labels or input fields, I'm unsure how conditional logic would apply in this context.
It just an informational field that can consist of a lot of informational text.
Could you please provide more details or an example of how you'd like to use conditional logic with a Rich Text Box? Understanding your specific use case will help us better address your needs.
Thank you for your help!
Best regards,
Mayur Pathak
Product Manager -
Texting patients to get availability using AI
Can weave send texts to assess availability for patients and use AI to make appt. recommendations to our team?
1 vote -
messaging
Allow date in the auto appointment reminder displayed in number format; for example: 04/01/2024. It is super helpful for people who cannot read English.
1 vote -
Text to pay with invoice
With the text to pay as of now you have to save the file as a PDF, which is time consuming when you are doing statements. With the price of postage going up it would be nice for Weave to have a way to import the statements from Revolution EHR where we could just text the patient with the link to pay and the statement of charges attached.
Another great feature would be the ability to send a text to pay to a group or selected list of people all at the same time.
1 vote -
1 vote
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Fillable Forms to Text for Signature
Treatment consent forms have to be specific, so we wish there was a way to create a form giving specific info, like # of teeth to be treated with what material, then send to pt for signature. We currently use Adobe esign for this but would like the ability to text these forms to pts.
1 vote
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