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What can we do to improve Weave's settings?

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190 results found

  1. vm notifications - ability to connect to the weave portal with out needing to log in/ auto-recognize. Also connect back to the weave softwar

    When they receive a voicemail notification, we would like the ability to connect to the weave portal without needing to log in/ auto-recognize. Also connect back to the weave software with patient info a bit better/ link patient info.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  2. User-Facing API

    It would be extremely beneficial to be able to interface with your back-end API without going through multiple calls and token generations to get call data or extensions or any info from the system through API's. Is there a way to access this system or make it usable by pushing credentials and getting an OAuth cookie that I can store in a session?

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  3. Weave phone analyst report (Printable or able to view and export to excel))

    Instead of being able to available on the weave app only, make it a report in the admin portal so we can print it out for comparison.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  4. Manage settings

    It would be great if the portal would allow admin to modify user settings and have more control over what gets forwarded to the doctors after hours.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  5. Centrallized Call Records

    For multi-office systems, we'd like to have a way of managing/viewing productivity across all sites. Currently the only way to do that is to download the CDR's from all sites and compile them into a database on our end, which is manual and tedious and wasteful. Ideally we would like a centralized way to view all our office's analytics and see how many calls are coming in and out for each office.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  6. More Payment Features in Admin Portal

    The admin portal needs to be more robust, in terms of automation, specifically in reconciling reports at the end of the day. I had an office call in, and they are potentially going back to their old processor because Weave’s just isn’t as robust. Their program will gather all reports for the day, categorize them based off of card brand, and print out a list for the Dr to review. Weave needs something like that.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  7. Marketing Feedback - better multi-office usability

    The Marketing section needs work. I'm not sure if this issue is only happening on my end, but the entire platform is very slow. Uploading graphics is a nightmare. For whatever reason, graphics are pushed to the left, making the email look bad. It would not let me center the graphics. Next, we recently added a new location to our weave dashboard and I just sent out an email campaign for the first time under that location. I had no option to customize any of the text, meaning I could not bold anything, use bullet points, align anything. Those options…

    2 votes
    Request Received  ·  0 comments  ·  Marketing  ·  Admin →
    How important is this to you?

  8. Email Marketing Template

    Email marketing need to look like the emails Weave sends out

    1 vote
    Request Received  ·  0 comments  ·  Marketing  ·  Admin →
    How important is this to you?

  9. Remove automatic texts on missed calls

    Automatic texts should not be sent out on missed calls. Causing issues.

    0 votes
    0 comments  ·  Users  ·  Admin →
    How important is this to you?

  10. Message Analytics

    0 votes
    0 comments  ·  Admin →
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