Weave Portal
145 results found
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Weave Payments Combining Payouts
We have had many issues since switching to Weave Payments in 2022, but the combining of multiple business days into one payout is one that we continue to hear about from our accountant. Is it not possible to transmit a single payout for each business day, regarless of bank holidays or days when Weave offices are closed for a holiday? The reporting feature already leaves something to be desired, but this makes it additionally challenging to reconcile "cleanly." Fingers crossed this can be addressed and fixed quickly!
1 vote -
Add Insurance plans to the Insurance Verification System
DentaQuest (Amerigroup)
Post Office Box 2906
Milwaukee, WI 53201-2906
Payor ID – CX014
PHONE # 888-636-9557SkyGen USA (Scion) Caresource
Post Office 803
Dayton, OH 45401
Payor ID – GACS1
Phone # 855-202-1058DXC Technology (GHP- GA Medicaid)
Post Office Box 105208
Tucker, GA 30085
Payor ID – 77034
Phone # -770-325-9600Envolve Wellcare Dental Medicare/Medicaid Claims
Post Office 23768
Tampa, FL 33623-3768
Payor ID- 46278
Phone # 844-464-56322 votes -
Voicemail Notifications for Unify Offices
Office has six locations and checks voicemail notifications from one phone for multiple offices, would like to see which office the patient was calling to leave a voicemail at.
1 vote -
ticketing system to improve patient communication and satisfaction
In customer support, weave employees utilize a customer service software called zendesk to track, prioritize, and solve customer tickets. However, this is not currently compatible with Weave software. It'd be great to have a better, more centralized system that integrates with Weave to track all touch points from a pt (phone, text, email, etc).
1 vote -
Email Filter by Appointment Type "field" in Dentrix and NOT Description field
Email Filter by "pick list" in Dentrix of "Appointment Type" and not use the "description filed". Currently, Weave filters "appointment types" by gathering the data in the description field. Which is not helpful since staff type whatever characters they wish in this field and it doesn't have any standardized setting. Therefore, Weave needs to "capture" the Appointment type field in Dentrix instead which our office has four items to select from in the drop down menu in Dentrix: High Production, Moderate or Medium Production, Low Production and General Production. Allowing the email filter for appointment types to be linked to…
1 vote -
Limiting User Permissions based on Services (Fax,SMS,Phone, ETC)
As a company we would really like to use the Weave's Fax system but we cannot have all of our weave users have access to our faxes.
We would like to have the ability to choose which users have access to the Fax system. Some of our users only need phone services other users only need access to the Fax side of weave. At this time there is no way to control our users access to features.
We will unfortunately have to pay for an extra service without the admin controls to limit user permissions.
7 votes -
ALL settings should be available in the portal.
Requiring users to toggle between the portal and the desktop app when changing settings is terribly inconvenient. It absolutely makes sense to have a smaller menu of settings options on the desktop app, but it's ridiculous that ANY of the settings aren't available in the portal.
2 votes -
Weave Payment Terminal Settlement
With our old terminal, we would settle at the end of the day and it would print a receipt with the totals from Mastercard, Visa, etc. Then, we would use those totals to enter into our practice management to reconcile. I would like to be able to produce a similar report through Weave payments instead of having to manually calculate the totals paid with Visa, Mastercard, etc.
1 vote -
A Messaging System That Sends an Appointment Opening Privately to Multiple Users
A Messaging System That Sends an Appointment Opening Privately to Multiple Users... We could use like 5 separate groups so we can reach out by appointment type. If there was a certain template we could set for each, that would be even better. We are excited to work with weave and this is the only issue we have had switching over.
6 votes -
Email marketing filters - multi-select
Allow multiple insurance companies exclusion on the email campaign filters. It is set up to allow 2 insurance exclusion filters.
I need 25 insurance companies to be filtered out for my office. My canton office has 100s of insurance companies in its database. It is time consuming to make a filter for each company.
4 votes -
Better Audience segmentation for email campaigns
For the email filters, I would need more than just an age requirement. Please add appointment day, appointment type, specific level, and active patients only
19 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Reactivating Old User Email
*What department are you in? * Support
*Which Feature does this pertain to? * User Functionality
*What area of the Feature? * User Info/Adding Users
*What pain points/suggestions does the office have?
* Office had an email for an ex-employee that they are needing to reuse for a new employee. Upon adding the new user in the Portal, it pulls all of the info from the ex-employee, and the new user has to log in to the portal after accepting the invite to change their name. They'd like to see an option to edit the user info upon adding users…1 vote -
Appointment Type Filters by procedure code, not tooth number AND procedure code
When creating new filters for email marketing, it would be more beneficial to filter appointment types by procedure code, instead of grouping procedures together by tooth number. Also having the option to select multiple procedure codes for filtering appointment types would be much more useful and direct email marketing.
3 votes -
Confusing address
I have a customer who finds the address for the portal to be confusing because it says "app" instead of "portal" they are requesting that we update the website's address to include portal instead of app.
1 vote -
Email marketing needs more customization options
We REALLY need better email/ marketing emails for our patients. It was expressed to us that the email would go through an upgrade but it has been the same since we started with the service. At the very least there should be 1 for each month, for each type of business (dental/optometry,etc...) This is a HUGE downfall of Weave and has been a stopping point of colleagues.Other than that we love the software!!! (i hate that we have to think of another software to be able to send professional looking emails
37 votes -
Date of appointment next to patient's name when intake is submitted
Having the date of their appointment next to a patient's name when the intake has been submitted would greatly help us know which ones are priority for entering and saving their information.
1 vote -
1 vote
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web admin portal "scheduling->manage providers" should filter entries
I use Weave with OfficeMate integration. Officemate differntiates 'staff' from 'provider', and for people who are no longer with the company, allows me to set them as 'inactive'. Users cannot be deleted, as the audit trail needs to keep them around.
So we have 5 active employees, 1 active provider. But the admin portal list shows > 70 entries, from prior employees.
The Weave desktop app properly only shows active users. Only the web portal section is broken.
This list should be filtered, minimally, based on if a resource is marked 'active'. Ideally the list should be filtered to only…
1 vote -
DIY card on file by patients
Can we have a feature where patients are able to add their cards on file remotely? Most people don't feel comfortable giving the front desk their card info over the phone or even in person to store on file, but it'd offer a sense of peace & privacy to them if they're able to do it themselves.
7 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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New Insurance verification feature + Dolphin compatibility
Our office would really benefit from your new insurance verification feature, but we utilize Dolphin as our patient software and are thus currently ineligible.
1 vote
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