Settings
190 results found
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More detailed info on campaigns
We recently sent out a marketing campaign to our database. Is it possible to get detailed analytics as to exactly which emails should have received it? I see where it shows me a total number sent and opened and clicked on, but not a comprehensive list of the emails....which I need.
2 votes -
Email Filter by Appointment Type "field" in Dentrix and NOT Description field
Email Filter by "pick list" in Dentrix of "Appointment Type" and not use the "description filed". Currently, Weave filters "appointment types" by gathering the data in the description field. Which is not helpful since staff type whatever characters they wish in this field and it doesn't have any standardized setting. Therefore, Weave needs to "capture" the Appointment type field in Dentrix instead which our office has four items to select from in the drop down menu in Dentrix: High Production, Moderate or Medium Production, Low Production and General Production. Allowing the email filter for appointment types to be linked to…
2 votes -
Customizing Roles and Permissions
*What department are you in? * Onboarding
*Which Feature does this pertain to? * Desktop App
*What area of the Feature? * Roles and Permissions
*What pain points/suggestions does the office have?
* Office is upset that there isn't a way to create roles and set permissions themselves for special roles. and even more upset that we cannot limit what icons show in the desktop app based on those roles or permissions.5 votes -
Limiting User Permissions based on Services (Fax,SMS,Phone, ETC)
As a company we would really like to use the Weave's Fax system but we cannot have all of our weave users have access to our faxes.
We would like to have the ability to choose which users have access to the Fax system. Some of our users only need phone services other users only need access to the Fax side of weave. At this time there is no way to control our users access to features.
We will unfortunately have to pay for an extra service without the admin controls to limit user permissions.
15 votes -
Reports for Email Marketing Campaigns.
Hello! I have a customer who would like to be able to print of reports of who email marketing campaigns go out to after they are sent so they can make sure they went to the right individuals.
1 vote -
Autofill insurance verification report into patient account
Please add the ability for when insurance verification is performed the insurance information such as allowed, payment by code, performed services and dates, etc. all be auto-filled into the patient's account in Open Dental. Currently after we run the report we have to manually add the information. Thank you.
1 vote -
Weave Payments Combining Payouts
We have had many issues since switching to Weave Payments in 2022, but the combining of multiple business days into one payout is one that we continue to hear about from our accountant. Is it not possible to transmit a single payout for each business day, regarless of bank holidays or days when Weave offices are closed for a holiday? The reporting feature already leaves something to be desired, but this makes it additionally challenging to reconcile "cleanly." Fingers crossed this can be addressed and fixed quickly!
2 votes -
SMS Queue view for Google Review
When looking at the SMS queue in the portal, there is no option to view queue for automated Google Reviews.
1 vote -
Voicemail Notifications for Unify Offices
Office has six locations and checks voicemail notifications from one phone for multiple offices, would like to see which office the patient was calling to leave a voicemail at.
2 votes -
online scheduling
I need to be able to input a time for breaks for the doctors and schedule not pick one of your times.
1 vote -
Patient Statements
Would love to be able to upload a file from our OfficeMate of patient statements and have Weave print, stamp and mail those statements to our patients that have balances. Currently use another service to do so and it is just another added EXPENSIVE bill.
2 votes -
Fax History
It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.
2 votes -
ALL settings should be available in the portal.
Requiring users to toggle between the portal and the desktop app when changing settings is terribly inconvenient. It absolutely makes sense to have a smaller menu of settings options on the desktop app, but it's ridiculous that ANY of the settings aren't available in the portal.
3 votes -
ticketing system to improve patient communication and satisfaction
In customer support, weave employees utilize a customer service software called zendesk to track, prioritize, and solve customer tickets. However, this is not currently compatible with Weave software. It'd be great to have a better, more centralized system that integrates with Weave to track all touch points from a pt (phone, text, email, etc).
1 vote -
A Messaging System That Sends an Appointment Opening Privately to Multiple Users
A Messaging System That Sends an Appointment Opening Privately to Multiple Users... We could use like 5 separate groups so we can reach out by appointment type. If there was a certain template we could set for each, that would be even better. We are excited to work with weave and this is the only issue we have had switching over.
8 votes -
Weave Payment Terminal Settlement
With our old terminal, we would settle at the end of the day and it would print a receipt with the totals from Mastercard, Visa, etc. Then, we would use those totals to enter into our practice management to reconcile. I would like to be able to produce a similar report through Weave payments instead of having to manually calculate the totals paid with Visa, Mastercard, etc.
1 vote -
2 votes
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Report of Opted out patients
Many offices would like to have a simple feature where they can come out with a report of all the office's patients that are opted-out or not. A simple report to give the name of the patient and their phone number would be sufficient. A report will help the offices know on how to figure out why patients are opting out and how to keep them in.
4 votes -
Appointment Type Filters by procedure code, not tooth number AND procedure code
When creating new filters for email marketing, it would be more beneficial to filter appointment types by procedure code, instead of grouping procedures together by tooth number. Also having the option to select multiple procedure codes for filtering appointment types would be much more useful and direct email marketing.
4 votes -
Better Audience segmentation for email campaigns
For the email filters, I would need more than just an age requirement. Please add appointment day, appointment type, specific level, and active patients only
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