Weave Portal
145 results found
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1 vote
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It would be a great feature for text-to-pay texts if we could get a 'read receipt' not just indicating when the text was delivered.
It would be a great feature for text-to-pays texts if we could get a 'read receipt' not just indicating when the text was delivered.
4 votes -
Ability to save or delete voicemail message from the Weave portal
When a message is left on an extension here in the office we sometimes have a text notification sent to an employee to handle the calls remotely. The problem is that the messages remain as new on the extension. We need the employee who handles the message remotely to have the ability to remove the message from the extension (either delete the message or mark the message as saved) so no one else will address that message.
1 vote -
Hours
Can we get a way to set up holiday hours for the year in advance? It is more time consuming to remember to set each day up as it comes. It would be great to set it all up at once and not have to worry about it the rest of the year.
8 votes -
Link to PtEverywhere, please
I would love for Weave to be directly compatible with PtEverywhere, our EMR.
1 vote -
Appt affirmations which contain other info to be addressed are marked as read. Customize what constitutes an affirmation.
Allow us to choose what constitutes an affirmation or if much more than a simple affirmation is sent have it remain unread. We have had many important communications marked read and then missed something the patient was trying to convey.
1 vote -
Admin Remove/Enable icons
Admin should be able to Enable or Hide icons in the Mobile and Desktop Apps so that users cannot view things that we do not use or want them to see. Ex. if we don't want email, it is making the screen more busy and we don't want users to mess with it. And then if we change our mind we can enable it to show again.
1 vote -
Phone Tree in Override
During an Override, rather than only having the option to forward calls or send to voicemail, the option to have a phone tree for both is preferred. We don't need every call being forwarded to a dr over the holidays, but we do need patients that need urgent help able to get a hold of someone. The old VMO included a phone tree. Now, to be able to achieve what we need, I have to go in and re-record a greeting, create new branches, set it to our closed greeting, and then go in and change our office hours. Then…
2 votes -
Integration with Chiro 8000 PMS
I was told before I purchased your system that a bridge could be made to link my PMS directly to Weave even though it was not on the supported list. I was told by my first or my second sales call rep that he had seen it done with Chiro 8000 3 or 4 times or something of that nature. I bought weave under that premise. Now I can't seem to get any help getting this done. I have used many other software systems like weave that have called Chiro 8000 technical support at 800-464-1740 and had chiro 8000 staff…
1 vote -
Pulling Recall Types From Sensei
After an hour of trouble shooting with Weave Support, our team was informed that Weave is currently "unable to pull recall types from Sensei Cloud."
During the onboarding process, we were never informed that there would be any issues related to syncing recall types. Weave is only one of two patient management/communicator softwares that works with Sensei Cloud, so it is really disappointing to learn this. Transparency about potential limitations during the onboarding process would have allowed us to make informed decisions before switching to Weave. The ability to pull recall types is integral to our workflow. Having automated overdue…1 vote -
Hold Music: Custom recording and weave original hold options available to use in conjuction with each other.
Hold Music: the option to use a custom recorded hold music file and a weave original hold music file together. This way after the recorded file plays the person on hold will then hear music before the custom recording plays again.
1 vote -
Transfer type for line keys
It would be extremely helpful if we can have the option to change the transfer type for line keys from cold transfer to warm transfer. This would prevent a lot of accidental cold transfers.
1 vote -
Reminders Still Sending when using Cornerstone's Tickler File
In Cornerstone there is an option when deleting an appointment to move to the "Tickler File". This does delete from the appointment schedule, but Weave will still sends reminders as if the appointment wasn't deleted. The appointment database within Cornerstone has a field called appttype (not appttype_id), that will contain 'A', 'B' or 'T' for appointment, block or tickler. Those appointments no longer exist and owners should not be getting reminders
1 vote -
Filter out patients who have already been contacted
The auto-recall reminders are fantastic, however there is no way to see which overdue patients have already been notified. There needs to be more filters to remove patients from the lists so you are not accidentally repeating. Potentially the ability to export lists and modify by self, or more filters to filter out patients who have already been messaged.
1 vote -
Add insurance verification for optometry offices for use with Revolution EHR
It appears insurance verification is currently available for dental offices only. Our optometry office files both vision and medical insurance, depending on the diagnosis, and this would be a very helpful feature.
1 vote -
1 vote
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Company Specific Roles
would be nice for other roles aside from admin to have access to the analytics as we limit who has admin access due to being able to change so much on the back end. it would be even more functional if we could create our own roles for the needs/functions for each role within the company. having to go in and click on several difference roles for each member is redundant and time consuming. especially once there is a new office to add I have to go in and re-select each of them again.
1 vote -
Opted out texts/ bad numbers show up in Actionable texts
In the past, if someone had a bad number or had opted out of texts, Weave would red flag them and put them in the Actionable category, letting us clear them when needed. Apparently, that is not an option anymore and we really relied on that, and it also is a much easier option than checking online every day- We are a busy office, and we need things as quick and efficient as they can be.
1 vote -
New Exam sync with cloud 9 schedule
Can we please sync Weave to Cloud9 so they are able to pick a time that we actually have open in our schedule to make a new patient exam.
2 votes -
Allow staff members the ability to update CSV files (i.e. no admin role needed)
Weave does not integrate with my EHR so we have to upload CSV file monthly in order to properly communicate with patients. This is a task for my staff but I don't want to make them admins in order to do this. Can this option be downgraded to staff members.
5 votesWe've heard this request multiple time before and would like to enable this functionality for staff members. This has been added to our opportunity backlog.
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