I can't understand how customization is non-existent, lots of untapped potential for email communication. I also think its crazy that you can't send a mass email to all patients with insurance, just individual insurance plans.

Agreed! We need the ability to edit automated and regular emails to include links, social media buttons, logo, photos, etc.

Agreed! We need the ability to edit automated and regular emails to include links, social media buttons, logo, photos, etc.

I need to be able to include photos, picture and graphics into email campaigns. The simple text only format is not cutting it at all.

My biggest complaint from day 1!

Auto text setting when out of office option
Marketing:
Reporting - who unsubscribed, view who clicked/interacted
Import new non patient emails
Sign up for newsletter
Templates - more than 1 photo, insert link, insert document
Why is there a limit to campaigns?

Office loves the auto-fill tags for auto-reminders, and would like the option to do the same thing for Marketing Emails.

Allow for more than one placeholder for photos, I am considering the Banner a placeholder. Many times an additional photo is really needed for email marketing whether it be before/after photos or simple more than one photo.

Patient's name need to be in the mass email somehow instead of just a blank email not addressing anyone directly. Solution reach have this ability.
There also needs to be a button for patients to click to text us, click to call or email us instead of just linking to another website.

We agree! The marketing and emails are terrible. I don't understand why there are no options to be able to 1. insert a patient's name, to personalize the email. 2. Send a campaign out to newly scheduled appointments, automatically. 3. The Headline text is ugly and unnecessary. 4. The ability to add hyperlinks, such as Facebook, or even a button where they request a phone call regarding their appointment. 5. Overall customizing of the emails doesn't exist.
We are very sad that this is such a downfall of Weave and have also considered leaving because of it.

Within the custom email allow user to create as many call to action fields as they would like and rearrange the design and order.

For making a new email campaign in Marketing in the Admin Portal, would you be able to make a bigger box for uploading my own jpeg? When I try to make my jpeg image fit in the box, it comes out too small in the email message.

1. Being able to add the names of patients to email templates, similar to how we can with text message templates.

2. Being able to create more custom text message templates, beyond the 6 standard that are currently available.

3. Being able to send out email templates from html or pdf files that are created by our marketing company.

Thanks