Ability to remove queued reminders when patients cancel
We need a a way to delete queued reminder texts so that they do not send to patients who have cancelled their appointment.
This has happened multiple times to clients who have called before the texts have gone out to cancel their appointments and today it sent a reminder to a patient who had cancelled their appointment as they had to make the difficult decision to euthanize their pet. THIS IS NOT OK!!! If we are able to remove the reminder text from the queue ourselves before it is sent out, we can side step this issue and not frustrate patient owners who have done their part to cancel appointments or cause extra emotional distress to our patient's owners.
Erinn Matenchuk
shared this idea
You can now selectively suppress auto-messages for specific patients! This help article explains how.
If you'd like to make it so that a patient never receives a particular message type, this article is for you.
Matt Schultz
Weave Product Management
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Jennifer
commented
There should be a way to remove a client from receiving automatic review requests without having to send all the review requests manually.
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Jack Aujla
commented
We should be able to skip a particular patient's upcoming message in the message que. There are a couple of reasons for it, but this will help prevent message spam when we have a change of status or have already spoken to the patient. Message filters/preferences for all patients don't take into account individual changes.
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Kyle Boenitz
commented
Why are we not able to keep messages from being sent? It's frustrating to patients who have already cancelled or rescheduled their appointments to get texts saying they still have an appointment. We need to be able to cancel messages from the queue.
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Monika
commented
That is horrifying and definitely needs to be something that we can do! Those poor people!
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SG
commented
Having the choice to send both reviews or everyone or Weave to automatically select patients daily. Also if pt has received review within 30 days to not receive another.
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Christina Goudreau commented
I would love to have this as well. We previously had it so auto reviews would only go out if a patient was put in the dismissed status. Please please help this to happen. There is no point in keeping reviews if you have to turn auto off and send manually.
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Chris Kollath
commented
We had a patient who left unhappy for reasons outside of our control. Our "review us" autotext was already queued up to be sent out to them. It would be really nice to be able to remove a message from the queue so it doesn't get sent out.
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Ralph Mones commented
We would like the ability to exclude a patient from receiving an automatic google review after their visit.
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Ben Craythorne
commented
I've had a handful of offices that are trying to figure out a way to NOT send reviews to patients who they know had a poor experience (long wait time, undesirable outcome, didn't get their preferred doctor) and we were unable to come up with much of a work around other than turning automated texts off. Is there anyway we could send reviews to those who get marked to a specific status AFTER the appointment is completed?
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Brianne Vance
commented
A feature request- Having a hold option for individual patient auto reminder
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Matthew Turner
commented
We have ask to have the outgoing message sent to patients that no show or cancel the day of the appointment. It's a little embarrassing that they are a NO SHOW but still get a "how did you enjoy your visit." This seems to tell them it's ok to NO SHOW.
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Dina
commented
1. The patients are currently receiving a text message stating "Thank you for visiting Belk Eye Clinic ...."even though they have missed their appointment and they were not seen that day. Is there anyway to turn off that feature even though it is generated an hour before their appointment. We will not know if a patient misses their appointment until that appointment time has passed. It just looks unprofessional on our part when we thank them for visiting and they never showed up for their appointment. Please address this issue. Thank you.
2. When WEAVE updated the messages features, under the actionable messages, it now shows ALL the messages that we have sent out as well as any that the patients have texted to us. When we come in on Monday morning, it now shows, for example, 106 messages as actionable and only maybe 9 or 10 of those are from patients texting us. Is there a way to turn off that feature so we are not notified of all the text messages that we send out. We then have to sort through all 106 messages to see if there are any messages from the patients that we actually have to respond too. We do not need to see every text message we send out as auto reminders for appointments, and thank you for visiting ... in the actionable tab. Please address this issue as well. Thank you for your time. Dina Davis -
Ed IT
commented
It would be incredibly helpful if the developers could add a feature within the Admin Portal > Message Queue where users could highlight specific queued messages and choose to cancel/not send them instead of just turning off the general same-day appointment reminders. Because of the specific time needed for certain appts. outside the standard time set for procedures, we had left some appointments on our calendar to preserve the apt. setup needed until we could get them rescheduled. However, before we got in this morning, Weave started sending out automated messages which confused the patients we had reached out to last night to inform them we would need to reschedule.