New Weave App
189 results found
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Potential Partnership with Jane App
Hi Weave Team! We hope you're doing well! On behalf of the team at Velona Health, we wanted to share an idea that we think could be a great opportunity for your team and ours. We believe that partnering with Jane App, a practice management software designed for allied health clinics, could be a fantastic fit for our services and also possibly others. This partnership could provide easy integration for allied health professionals, enhancing both communication and clinic management. We think it would be a valuable collaboration!
1 vote -
Text Templates
The "manual templates" do not pull the appointment date/time - there is not a "dynamic field" to allow that. It would be EXTREMELY helpful and beneficial for our office if this feature could be added to make it as convenient as before. The removal of that feature has greatly decreased our efficiency as we are having to add the time and date for each text manually - it also leaves the possibility of human error.
1 vote -
Increase Detail of Phone Analytics
The phone analytics show answered and missed calls for the office as a whole. I have multiple departments that are set up in different phone groups (hit one for front desk, two for optical, etc.). I highly suspect that some departments do a much better job than others at answering the phone. I cannot track this unless I can get the answered/missed data for each phone group. Can we add this functionality?
1 vote -
messaging and Voicemails
We loved how the VM and message old "bubbles" on previous version each showed what was in queue now it reverts to the bell up top and is not useful in anyway! the abilty to navigate around the system now is very difficult We were able to see if one of us were answering a specific text with a yellow band that would come up saying the other one of us was already doing that. My actionable tab rarely has anything in it as it used to so I can see who and what I answered quickly, the phone has…
1 vote -
Appointment Confirmation Writeback on Softdent Version 119
Weave does not currently support Softdent Version 119 with confirmation writeback. patients confirming thru weave does not show up on our softdent schedule.
1 vote -
Make the Consent Forms Work
When requesting consent forms electronically for minors, it would be ideal if the patient's name wasn't replaced by the guardian's name. Also, when we submit a consent for a tooth number, it would also be nice if that tooth number we input carried over the the person who is filling out the consent, as they have NO IDEA what tooth is being worked on (and just guess). Also, It would be IDEAL if that form wasn't then logged under the guardian's account once completed. Essentially, it would be nice if any feature of the consent form worked. Having these issues…
1 vote -
1 vote
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Integrate with Jane!
Please integrate with Jane as it can help with the efficiency and use of the features in the weave app!
1 vote -
confirmation number
Please add the ability to copy a credit card confirmation number right from the weave desktop app. The amount of time and clicks it takes to just apply a payment and print a paper receipt for the patient is unnecessary and inefficient.
1 vote -
Surgical Follow Up reminder
I would like set up a feat for our sugical patients where a text is being sent out the night of their surgical procedure. I have worked with some team weave members and this feature would not work for our office because I can't set a specific time for it to go out, only hours after the procedure. Also, these texts can only go out during office hours. We wanted to personalize this message with out Dr. phone number. If these messages are going out during office hours patients are calling the Dr. during his work day. Again... not an…
1 vote -
Automatic Removal of Schedule Exceptions that have passed
Our office makes use of the schedule exceptions quite a bit. We wish any scheduled exceptions after they have passed to just be removed on their own instead of staying on the list. It builds up really quickly and makes it where you end up with several pages of exceptions that we have to manually delete on our own.
1 vote -
TTP payments issue
TTP payments should calculate in totals for the date it was paid, not the day the link was sent. It makes bamacning a nightmare the way you have it currently set up.
1 vote -
Text image quality
I sometimes send images attached to texts that are vary important. I NEED these to go to the patient at the original image quality. When they are sent through Weave, the quality is drastically reduced making them illegible.
This is another time when I just don't understand why Weave is so expensive, and then cuts weird corners.
1 vote -
Text image quality
I sometimes send images attached to texts that are vary important. I NEED these to go to the patient at the original image quality. When they are sent through Weave, the quality is drastically reduced making them illegible.
This is another time when I just don't understand why Weave is so expensive, and then cuts weird corners.
1 vote -
weave payments - custom language on receipts
Would be nice to have the option to customize what the receipt states through weave payments, which as return/refund policy.
1 vote -
Office hours don't update the phone trees
We're having different hours due to a temporary construction project. I used the new weave app to update our office hours, but the phones didn't change. I needed to log into the legacy app to make the change. I'm fine doing that if I need to, but that need to be taken into account before discontinuing access.
1 vote -
Online scheduling
, give patients the capability to view exact openings in the schedule and book those times
1 vote -
Opting out of texts
Allow to look at previous text history when a patient opts out of texts. There is important message history that we need access to if a patient opts out. We should be able to view that information like we could in the legacy app.
1 vote -
Automate pausing call recording to handle credit card info over the phone
Establish a system in the back end that automatically pauses phone call recording when credit card information is spoke aloud to prevent recorded calls from including credit card info. You could utilize an active listening system that listens for keywords then pauses recording.
Being a service provider for phones that work with EHR's and medical practices, having the ability to automate pausing call recording when taking payment information over the phone will be indispensable with PCI compliance and your customers.
1 vote -
Desktop app
Why is there no way to Add New Contact from Messages?
1 vote
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