Desktop App
169 results found
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Questions about WEAVE
Hi, I have a few questions: Q.#1 Is it possible for WEAVE, "NOT" to send emails to patient under 18 years of age?? Q.#2 If the patient lists "None" in the field for email address, is it possible to then not send that information on the summary each day. (When we type "None" into their patient information page in the space for email, it means we have talked to them and either they choose not to receive emails or they do not have computer access). Q.#3 Are there cookies/"pop-ups" loading when I open the WEAVE box in the AM? I…
1 vote -
Moving the notification box
The notification/incoming calls/unread messages the box now appears in the top right which blocks part of our dental software screen and doesn't allow us to switch days on the calendar unless we close Weave.
Multiple patients complaining that they responded confirm to messages but are still receiving the confirmation needed text.1 vote -
small flashing icon
It would be nice if a flashing symbol showed in the icon bar to notify of patient communication instead of the whole screen (it always interferes with work)
1 vote -
Bulk messaging
Send mass text messages to more than 1 patient.
276 votesThis is now live for all customers!! Learn more here: https://www.weavehelp.com/hc/en-us/articles/13900266969627
Best,
Matt Schultz
Weave Product Management
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Allow photos to be texted in.
Allow photos to be texted into Weave. Often a patient will not know name of a prescription med or what brand/power/brand contact they’re wearing. It would be great if they could just text a photo of it to us once they get home. Please consider allowing photos to be texted in. Thanks!
3 votes -
Pop-up reminders for individual patients.
I want to be able to set individual and specific task reminders for a future date for patients. Reminders to tell me to do some sort of follow-up call or task related to the patient. Then a pop-up or something will appear in the Weave desktop app and it will, well, remind me to do something.
1 voteFollow-Up reminders can be assigned to a specific patient through Follow-Ups on the Patient Profile.
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Customize reminders by individual day of the week
Please add the ability to control reminder messages individually by day of the week, not just by number of days ahead of appointment. For instance, since we are closed Friday-Sunday, we want our Monday reminders to go out on Thursday so we have time to try to fill any changes while we are here. We have to set up all reminders for 2 days before appointment. So the way things are set up now, our Monday reminders don't go out until Saturday, which doesn't give us the chance to fill changes while we are in the office.
1 voteWe are currently beta testing a change to our reminders that will let you choose which days reminders will send.
If you’re interested in getting beta access to this feature please respond to this email.
Thank you
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146 votes
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Have text feature on website where patients can directly communicate with office using text from the website
Hello!
We are an endodontics office using TDO software which is not compatible currently with weave. Patients cannot making appointments through weave. However, having the feature of being able to auto-text patients when they call has been awesome feature! It was actually the selling point for our office getting weave.
It would be of TREMENDOUS AID to any specialist practice or even a generalist if weave can implement a way directly from the website, patients can immediately be able to communicate to the office using weave text! This will aid in further capturing more patients if their questions were answered…0 votesThis is already available via our Text Connect product! It's a part of Online Scheduling and allows the patient to initiate a text conversation directly from your website. Their message will go to your instance of Weave and then your reply will go to their mobile device, so they don't need to stay on the website for your response.
Best,
Matt Schultz
Weave Product Management
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