Desktop App
58 results found
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Resending groups of messages that had errors
A few times we had a group of 30 messages have an error for some reason and not send, tech support told me to recommend a setting where we can resend a group of messages through our portal instead of having them do it behind the scenes (similar to how we can resend a fax that failed maybe). It would be much easier than calling in and having Weave support do it. Thanks.
1 voteThis would be a workaround to the system not working as intended. We're working hard to ensure that messages are not lost in this manner at all - our system is improving in its stability constantly. Whenever an instance like this occurs, it's best to submit a bug ticket so that we can take a look at the specific instance.
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Save the Date reminders- one per day only
Sometimes we schedule a single patient with 3 different providers for the same day. The save-the-date reminders will send out all 3 times for the same day and can be confusing for the patient. It would be great for them to only get one save-the-date per day (the earliest one). This is how the Auto-reminders work.
2 votesThis is a rare occurrence and, given the nature of how Save the Date works (it's a near-immediate message), we won't be taking this on.
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Unsubscribe for Curse Words
Can curse words be added to the "unsubscribe" list? I don't really want anyone getting automated messages from our office if they are going to curse us out via text.
2 votesWe don't have any plans to work on this idea, but we are very close to releasing functionality to allow you to block a specific contact.
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Auto Appointment reminders
We desperately need for the auto reminders to have the option to go by business day. We do not send texts on Saturday or Sunday. I created a reminder that I want to go out 2 days before the appt. For Monday's appointments this text is being sent on Friday, we feel it should be 2 BUSINESS days so go out on Thursday. Tuesday's reminder is going out Monday but should go out Friday. Please, please make this happen :)
1 vote -
Hyperlink with Text Overlay Function
I'd REALLY like to be able to insert text over a hyperlink. Right now if I send a patient a link to something (like for example to schedule through our dolphin system) it looks like a long 4 line long link. I'd really like to be able to insert text over the link that says something cleaner like "click here". Again, I would REALLY appreciate that!! Otherwise it looks like spam or something. Thank you!!
1 voteUnfortunately, we're not able to use something like a hyperlink when sending a text message - it's an inherent limitation with this technology.
Best,
Matt Schultz
Weave Product Management
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Read receipt on text messages
When sending a text to patients via Weave, can there be a way to see if a text was received? I know with my phone (cellular, not Weave) there is a notification if a text message was Received/Read.
4 votesUnfortunately, this isn't technically possible with texting. What you describe happening on your personal phone is something specific to iMessage or other closed-system messaging apps. Since we're sending a simple SMS text message, we don't get a read receipt back from the recipient. It's an inherent limitation with texting industry-wide.
Best,
Matt
Weave Product Management
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Text popup only says name and not part of message
Can a feature please be added on the Call Popup that when a patient texts, it does not display part of their message on the notification? I noticed the team chat notifications only show the name, and that is what I would like to have when patient notifications popup. Thank you.
1 vote -
Changing the opt-out set up
When patients opt out by saying "stop" it automatically goes into the all tab. I would like a way to stop them from automatically being "read" and going into the all tab. We notate in every persons account if they opt out and we are missing these patients due to the set up. I would like to see this updated or changed so that we can have the option to read and move those messages ourselves.
1 vote -
10 days off and don't want to come in b4 the fun ends
Hi, satisfied Weave customer here!
My office closes one full week in the end of September every year due to the local fair event. Mr. Grant Webster(from Weave customer service) and I were trying to figure out the way to make the appointment reminder text to go out for the Monday(10/4/21) from 10 days prior (9/24/21, Friday) to we are off (9/25/21-10/3/21).
I know there is a way to send out the appointment confirmation text prior to the holidays or less than a week of an office closure. But, it will be nice to have an option to send out…
1 vote -
Doctor Intro Photo without patient consent
Hello, we would like to see if Weave has a plan to allow the office to attache photo of the doctor when confirming via text. We would also like to send photo of the doctor to new patients with an introduction. I know we can send photos but would need the patient consent to send. We'd like to see if we can customize our reminders to have the doctor photo without having the patient consent to receiving photos. Thank you
1 voteNot allowed due to wireless industry regulations.
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opting back in to receiving text message invite
When a patient "Opts out" of text messaging- I would like to send a new invite to them if they request to start getting text messages again vs have them shoot us a text to start..we have a lot of older clients and they are not text savvy and I have gotten a few requests to start them up again if they failed an appointment because they choose not to receive messages not understanding they would no longer receive reminders. This option was available on an old reminder system we had and was very useful.
4 votesThis will be coming out soon in a different method through message preference management. As preferences are updated, the patient will be notified automatically.
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Text Messaging easier to see
Looks like you are having trouble deciding how to display our text messages. I would be thrilled if it just said Sent and Received. Having the Sents out of the way would be wonderful!! Thanks, Kathy
1 vote -
Notification on bounce back text
It would be great to have some type of notification when a text bounces back. Right now there is just a red mark next to the message but an alert kinda of like when a fax doesn't go though. We had a patient come to an appointment but then cancel it because they were not prepared for the financial payment. This is lost revenue for our practice since we are unable to refill that time slot. Thank you for reviewing this request and if you have questions feel free to email or call me 402-493-6500 ext 105. Thanks again.
1 voteDue to lack of votes on this idea, we're going to close this one out. The current inbox experience provides the red dots and those message threads automatically show up in Actionable, so there is good functionality to highlight bounce back messages.
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Pet Birthdays
Would like an automatic message for pet birthdays I can auto populate pet name and date everywhere but birthdays. Currently is a the big fail here
1 voteWe haven't received any other requests for this idea, so I'm going to close this out for the time being. We'll revisit in the future based on additional user input.
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Archive File
An archive file or moving the archive button would be nice.
Right now, it is right below the 'mark unread' option and easy to misclick.
This has caused us to be unable to find patients' texts if you did not catch the name before accidentally archiving1 vote -
add message symbol at top
very top of desktop application-- where the logo and chat symbol is.. add a symbol for messages, so we can click that and go to messages quickly (in 1 click) regardless of where we are in the Application
1 vote -
Moe to ALL instead of archive
I like the idea of actionable, however I accidentally set to Archive instead of unread for an unknown patient and now we can not find the message. Having archive button I do not think is necessary, having "Move to All" instead might be more beneficial with less potential problem of finding the messages like in my case. Our goal is to have a clean "Actionable" list that we need to respond too. Right now messages that patient replies OK to can not be set to all unless I set it to archive or respond to it and neither of these…
2 votes -
Edit "opt out" message
We need to be able to customize the "opt out" of texting message so that people realize that they will no longer receive appt reminders. We have patients opt out and then we have to call them to remind of appts and they wonder why they don't get text reminders any more. It defeats the main purpose we have WEAVE.
1 voteMost of this will be solved when we finish the work on communication preferences. This approach is untenable though - we have too many message types for this to work effectively.
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text
In the text message section - Can we get a separate "outbox" for the messages that were sent and one "inbox" for received texts?
1 vote -
Read/Unread Messages
Bring back "Read" and "Unread" messages please!
1 vote
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