Desktop App
490 results found
-
Support
Where is the support? We cant get our phones to work and there is no number to call for support!
1 vote -
User Specific Notification Settings
Every user should have different rights/capabilities. For example, the doctors don't need to see Front office correspondence with patients. In our office at least , they are too busy for that. So currently they are getting alerts about missed calls, patients texting about appointments and it seems unnecessary. Have unique user views or capabilities seems like it would make more sense!
1 voteYou now have control over which notifications you see on your computer and how long you want them to stay on your screen. Navigate to your Weave Settings and select ‘Notifications’ to manage which alerts you want to see.
-
Interact with IVR from Weave interface while on phone
It would be very useful to be able to send DTMF tones from the weave windows application while on the phone with an insurance company. Basically to be able to enter ivr options and id numbers using the numeric keypad on the computer rather than the phone.
1 vote -
weave is the best thing EVER
weave has made me BILLIONS!
1 vote -
Bypass 10 reminders if appointment is already marked firm.
If a patient has an appointment that is already marked firm we would like the automated system to bypass the 10 day reminder. We are getting feedback from patients that there are too many reminders.
1 voteEdit the reminder to “Send Reminder to” Unconfirmed Patients", this will exclude confirmed patients from receiving the reminder
-
Feedback Community
Feedback Community
1 votefeedback.getweave.com
-
Preferred name
Weave sends patients text and uses their legal name and not their preferred name. It would be nice if it went by their preferred name.
1 voteWhen creating an Appointment or Recall Reminder there is a tag called “Pref Name” that can be added to the text templated to use the patient Preferred Name. If the Preferred Name is unavailable it would use the First Name of the patient.
-
Customize freq. for Auto Review Texts
Let us customize the amount of automatically sent review texts. It would be really nice to use the auto feature, but we have a lot of appts for follow up with our patients and we don't want to flood them with soooo many requests for a review! It would be very nice if we could pick the appointment type (like you can for recall) or a frequency limitation e.g. if they have had one in the last 6months don't send another, or if they have already left us a review don't send another for x amount of years/appts.
2 votesHello!
In Weave we do limit the number of reviews texts a patient will get. They should not receive more than one in a three month time period. If you are seeing this happening more than that for a patient please reach out to our support team www.weavehelp.com.
Thanks!
-
appt reminder to show what visit is for
Patients would love it if weave would also show what will be done at their visit when it sends out a reminder for the appt.
1 voteWe are currently beta testing and will soon launch enhancements to our appointment reminders which will allow you to send reminders to patients with a specific appointment type, provider, or operatory assigned to them. This would allow you to provide information about the appointment with the appointment reminder. If you would like to access this feature now let me know and I can get you access.
-
NPO Reminders
Automatically have an appt reminder that goes out for patients having oral sedation or nitrous telling them instructions of no eating or drinking before the appt. It should automatically know which one to send based off of the coding in the system. For example, NPO 6hrs for D9248 (oral sedation) and NPO 2hrs for D9230 (analgesia/nitrous). I have to put these in my auto reminders to make sure they get that reminder and it always confuses my hygiene patients because they think they are not supposed to eat or drink anything.
1 voteWe are currently beta testing a feature that allows you to send reminders to patients with a specific Appointment Type or Provider. If you are interested in taking part please let me know and we can get your office early access.
-
Satisfied Client!
Enjoying the new features! :-)
1 vote -
Edit our own automated messages
We have been asking for a over a year now to be able to edit the message on our automated reminders WITHOUT having to call you everytime we want to tweak them.
1 vote -
Weave CHAT
We love the new office CHAT feature. It would work better for our office if there were a sound notification or the weave box would pop up when a new message is received. When Weave is in the background, we can't easily tell when we receive a message.
1 voteThere is an audible notification in the latest version, as well as popup notifications!
-
Pre appointment notification time
We would like to be able to set specified amounts of time to notify pts to arrive by for each appt type. (EX. pt has a 2pm appt, the system would recognize it is a New pt appt and instead of telling them to be here @ 2pm it would remind the pt to be here @ 140p)
1 voteWe are currently beta testing Dynamic Appointment Reminders which allow you to send reminders to patients with a specific Appointment Type or Provider. We can include you office as part of our beta if you would like.
-
Vacation voice mail recordings
It would be nice to have a way to turn on our vacation voicemail message without calling in to Weave support to do that.
3 votes -
Marking Messages as Unread
We are new to Weave in our office and would love a way to mark text messages that need action as unread. Currently a blue dot will show up next to unread messages. If we read the message but are unable to take action at that time there is no way to go back and mark it as unread. This would be a helpful feature. Thank you!
1 voteHello!
So this feature is available in Weave. Please watch this video below to learn more:
http://www.weavehelp.com/texting-app/
thanks!
-
Need cordless phones
Need cordless phones!
1 votehello!
Please reach out to our support team and they can get a cordless phone sent out to you. www.weavehelp.com
Thanks!
-
Different auto-text appointment reminders for different types of appointments (new patients, contact lens follow-ups, pre-appoints)
It would be very nice to be able to send different appointment reminder messages to different categories of appointments. For example, send a auto-reminder to contact lens follow-ups with a reminder to "please wear your contact lenses for your appointment". Another example, have a separate/different auto-text for appointments marked with the category as "pre-appoints" so we could say something specific for those people like "we see it is time for your annual eye exam and we have pre-appointed a tentative date and time for you".
7 votesWe have recently released some enhancements to our appointment reminders. You can now set them up to send to patients with a certain appointment type or who see a specific provider. This should allow you to provide pre appointment instructions as needed.
Let me know if you have any questions.
Thank you
-
More specific for reminders and recall
I would like be able to filter patients provider and have the ability to send out appoitment reminders by provider. Also in recall we should be able to send recall out by provider also.
1 voteWe have recently added the ability to send out reminders by provider, appointment type, and operatory. When setting up a reminder you will now see Advanced Filters that can be added to the reminder.
Let us know if you have any questions.
Thank you
-
Texting Staff In House
Would love the ability to have in house texting between staff members.
8 votes
- Don't see your idea?