Desktop App
1458 results found
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Accept the letter "A" as a "yes" on patient response to confirm appointment
Many patients send the letter "A" to confirm their appointment via text and the system does not recognize it as a confirmation. It would be helpful to have it as an accepted response.
1 vote -
Data sync fills up hard drive, renders HD unusable
We use Dentrix with Windows 10. Using the macOS Weave app filled the hard drive in /Library/Application Support/Weave with thousands of ~55MB zip files over 4 months. This is a hidden folder and rendered the Mac computer unusable until we could find out where the increase in storage was happening. The Mac computer has a 500GB hard drive. Currently the solution is to manually delete the downloaded zip files. If the app still works after manually deleting the zip files then why create them in the first place?
1 vote -
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes as this may cross over into other files. This is an actual thing that has happened see case 415881, causing our staff to not recognize what client they were talking to.
1 vote -
Chronic Care IQ integration
Chronic Care IQ integration - We are launching a new service line which entails remote patient monitoring. We need to be able to report all time spent on the phone with a patient. The platform we will use is Chronic Care IQ ( https://www.chroniccareiq.com/). The Chronic Care IQ platform is built to record patient interactions and create billable reports.The company tells me they have repeatedly tried to contact Weave to complete an integration at their cost. They already have many customers who use Weave and would benefit from the integration. Without the integration, we will have to use another…
4 votes -
Statements with payment reminder texts
I would like a feature that when statements are generated in Eaglesoft that an hour or day later an automatic text reminder to make a payment is also sent.
1 vote -
There was a link in legacy app that connected Weave file to Dentrix patient file. Please bring that back! It's the one thing holding us ba
There was a link in the legacy app that connected Weave patient file to the patient file in Dentrix. This is the one thing holding us back from moving to the new weave experience. Surely others are missing this key piece.
2 votes -
Email alert
If I send an email to a patient through Weave, how do I know if the patient received the email or if it bounces back because it is incorrect? Is there a way for Weave to tell me if the email bounces back?
1 vote -
Remove financial information such as "amount processed" "net" etc from this page
PLEASE REMOVE AMOUNT PROCESSED REFUNDS ETC FROM INVOICE HISTORY- ALL EMPLYEES ARE ABLE TO SEE THIS WHEN THEY COLLECT PAYMENT. All this financial information is sensitive and should not be visible to everyone. THIS IS A CRITICAL FLAW
2 votes -
voicemail override should make office status "closed"
VMO should change office status to "Closed" so that the appropriate call group, options and text messages go out when the override is on. It used to function that way, but I think that changed when the scheduling option was added. Please bring that option back!!!!
1 vote -
Be able to view full Confirmation Code without copy and paste
with the new online app I can't view the full Confirmation Code for payments received -- I only use the last 6digits for my records and have to copy and paste the whole code just to record the last 6digits and I have to put this record in 3 dif. places, so it's not ideal.
1 vote -
Quick Fill
The legacy app has the option to put 3 time spots in that are available. the desktop app does not have that option. I need more than 1 spot sent out on those messages to offer the patients. I would prefer 4 spots and the option just like the old app too send 1,2 3 or 4 options if I have those available. Thank you
2 votes -
Monthly transaction payments rather than individually charging us.
As of now, we're charged a fee every time we utilize weave payments. Rather than being charged individually every transaction, it would make keeping our accounting processing much simpler if we were charged a monthly fee of an estimated transaction cost. If we go over, charge additionally but if we are under keep it as an account credit. It's chaotic to our accounting team trying to ensure what's being taken out daily rather than monthly.
1 vote -
Have the review button on the automatic review sender available to link to your website instead.
On Review sending automatic reminders, we should be able to customize the button that is automatically generated. It would be nice to direct them though our website so our reviews can be monitored through our program.
1 vote -
Visa processing address feature needs work
Our office uses Weave for processing our insurance payments that come in the form of a visa payment. We have added the insurance companies as "patients" and then just process the payment. We use our office address for processing the payments. There are times when we have to enter the address over and over and over before it will accept it and process the payment. Other times, it's smooth. Can this bug be worked out? It's been going on for a long time now. Thank-you.
1 vote -
Unique Text Message Capability
Our office issues unique phone numbers to many office staff, so it would be nice if we can have both calling and texting to that phone number instead of just calling, as it is confusing to patients that they can call one phone number, but text a different phone number.
1 vote -
Payment
Weave payments do not sync/write back to Fuse PMS. This would be very helpful. Please add. Thanks!
1 vote -
Automated appointment reminders
When a patient cancels an appointment within the time frame that an automated appointment reminder is to go out is there a way for that reminder to be stopped. For example: patient had an appointment on 11/14/24. Patient called on 11/13/24 to cancel that appointment and reschedule to another day. Patient received an text message on the morning of 11/14/24 to remind them of that appointment that was already canceled. This confuses patients and becomes an issue.
1 vote -
Export CSV file & PDF of Phone Analytics for record keeping & productivity reports.
Is it possible to add the CSV feature for call analytics on device extensions? I understand that having a PDF of the graph looks good but it’s not practical for record keeping and user accountability. Or, could you add the device extension to the table graph? I’m able to pull the extension aggregates on Sources, so the data is there. It’s just the option to export it out that’s missing. I’ll attach the raw data for your visualization. Let me know if you have other questions.
1 vote -
Voicemail Notification - for EMERGENCY after hour calls
Option for phone to ring to the on-call provider, rather than just a text or email. THESE ARE EMERGENCY CALLS!
1 vote -
Easier to search for specific patients
We have many patients with the same names and dates of birth and it's extremely difficult to differentiate between the patients without having their date of birth or visible when searching for them. It'd be helpful to have their "FUSE ID" from our practice management system viewable on Weave too since this is one way we can easily differentiate between patients.
1 vote
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