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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1461 results found

  1. Being able to mark "confirm" automatically on any dental software when confirmation auto text are sent out for confirming?

    I was hoping to see if there is a way to automatically have the status of the patient to be marked as "confirmed" when mass confirmation texts are sent out. So is a patient replies back confirm it will automatically change their status to confirm?

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  2. Hold stop calls

    When you place a call on a personal hold stop other calls from rolling in. Sometimes we need to ask questions to doctors and when we place them on hold another owners calls come in immediately. It takes them out of the que then the staff is placing them on a regular hold. Sometimes we can get multiple calls coming through before we can even DND. The only solution we were told is to place them on mute. But that does not allow them to hear hold music and can sometimes make the owner feel like we forgot them.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  3. quick fill

    Quick fill customer selection process:
    - it would be great to be able to select ALL customers at ONCE (with a checkbox or link that says "select all" in the "Today" or "Tomorrow" lists as opposed to having to add each customer one by one.

    2 votes
    0 comments  ·  Lists  ·  Admin →
    How important is this to you?

  4. Colored Arrows For Messages

    Have colored descriptive arrows in messages like there is for Fax. The feature needs to be available for messages. It drastically helps the flow of understanding for the progress of the conversation. These just orange dots are no where near as helpful. Honestly they cause more confusion than understanding. Fax having the colored arrows and not messages is a crime. Please bring the colored arrows to messages or swap the feature with the far less important Fax. Thank you!

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  5. Ability to see "Read" Messages

    We currently use RevenueWell for messaging but I want to phase out and go to exclusively Weave. RevenueWell has a feature that shows if the patient has read the message, even if the patient does not respond. That let's our office hold patients accountable who say something like, "oh well I never received that message", or, "you never sent that too me". We have used this in the past as a very strong form of accountability. This would be such a helpful feature and so many other messaging systems already have this available. Can we please incorporate this feature as…

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  6. Filter Follow Up Reminders by date

    We should be able to filter weave follow up reminders by date. It used to be that the present date's reminders were at the top of the list and now they are at the bottom. I want them to go back to being at the top or at least give us the option to filter the dates.

    1 vote
    1 comment  ·  Advanced Filters  ·  Admin →
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  7. Product Price and Sales Tax Calculation

    As a dental clinic we sell our own products, when selling the products our staff get commissions and it'd be easier to calculate those commissions if there was a way to save the product prices in Weave.
    Example: Toothbrush is $10.00. With sales tax it's $10.25.
    On Weave there'd be an option when creating an invoice to select multiple products at once and selecting which ones have sales tax. (Our services don't have tax added so we wouldn't want the tax added to those specific prices).

    This would help us save time while patients are purchasing items and prevent human…

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  8. Easily Tag or Label ARCHIVED Faxes

    I know you're able to tag faxes however once they go into the archive the tags don't work and they don't stay attached to the faxes. We have faxes that are for different departments and being able to sort through and easily see which ones are for which department is critical for our clinics.

    1 vote
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  9. Mobile App - Unread tab

    5.0.0 Mobile App Update - Has an inbox with EVERY text message (blue bubble for unread and orange bubble for unreplied does show) It would be really nice to have just an option to view unread messages like the desktop version !!

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  10. Color Code Notification

    Please give the notification pop-up colors again in the New Weave App.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
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  11. ADD SUPPORTED INSURANCE

    We would like weave to confirm eligibility for Emblem Health and DDS 1199 because we have a number of patients with these insurances.

    Emblem Health Address is
    P.O.BOX 2838
    NEW YORK, NY 10116-2838.
    The telephone number is (800)947-0101.

    DDS 1199 address is
    265 Post Ave Suite 340
    WESTBURY, NY 11590.
    The telephone number is (800)255-5681.

    1 vote
    0 comments  ·  Insurance Verification  ·  Admin →
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  12. Integrate with Tebra

    Please integrate with Tebra

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  13. Integration with Tebra

    Please integrate with Tebra.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  14. Bug: Clients pre-existing in synced software no longer have contact info

    (Synced with cornerstone) Random clients are not coming up with their names, only their phone number. Not syncing to patient information so cannot send payment requests/etc. But cannot add contact. Phone number/client contact information is unchanged.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
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  15. Viewing Sent and Received Faxes

    It would be nice if I could easily see faxes as "sent" and "received." As it is now, it takes way too many clicks to do this, filtering and unfiltering. Before it was just one click to see sent, one click to see received. Much more user-friendly.

    2 votes
    1 comment  ·  Fax  ·  Admin →
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  16. "select all" button for insruances in bulk message filter

    Add a "select all" button when filtering out insurances for bulk messages, email, and text. Thank you.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  17. Quick Fill Lists more manageable

    The New Weave Experience Quick Fill is twice as time consuming. You have the "Manage List" tab that you can add all patients to. But then to send out messages you have to move them to the "Send Message" tab and add them to "select recipients". This list will only allow up to 50 people. We have over a 100 people on our wait list. In order to add other patients we have to delete patients from the "manage list" in order to remove them from the "select recipients" list. I recommend a function that once you send the quick…

    4 votes
    1 comment  ·  Lists  ·  Admin →
    How important is this to you?

  18. Allow patients to see payment notes when sending txt to pay

    I don't always attach an EOB but I do like to send a note stating what the balance is for. I think it also helps show that it's not a spam message when there is a note from the office attached

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  19. Team Chat needs work

    Team Chat hasn't work properly for months. Please fix it. Sent messages don't show up, sometimes I can't send messages, we never receive pop up alerts anymore..it's very frustration.

    2 votes
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?

  20. Option to return to IVR from a voicemail if reached in error

    We would like the option to select a prompt to return to the IVR instead of leaving a message. This would be used when people reach a voicemail box in error and would like to try the IVR again.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?
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