Desktop App
1409 results found
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Secondary Numbers
It would be great to have the option to text a secondary number on the account. We have cornerstone and from what I gather, if there is more than on Cellular number on the account you can only text the primary number. All other numbers that are listed under cellular will not show up on weave. You can search the secondary number under weave and the account will show up, but it will not show any numbers other than the primary. Basically what I am saying is please have all phone numbers that are in your PMS to reflect in…
1 vote -
Email Campaigns
The photos for campaigns are terrible! Most don't pertain to dental offices or holidays. This is truly having us look into other companies to switch to as we used to use campaigns with practice mojo often and we are not happy with what weave has to offer.
1 vote -
Frequently used tags shown at the top
Happy Holidays! In the "Filter Messages/Tags" secrtion of the desktop app, it would be FABULOUS to change the order of the tags listed so that the most used will be at the top of the list down to the least used?
1 vote -
Center Review Icon on Desktop App
The review button on the desktop app is the only one with a graphic that is not centered its off to the left. Can that be fixed? Thanks
1 vote -
Appointment Request Response Emails
On the email reminders that are sent daily for my office, when we receive the response from the patient clicking on the link to request the office contact them, we simply get an email saying "Patient X has requested to be contacted to schedule an appointment." The problem is when I have multiple patients with the same name. There is no additional information on the email for me to identify which one of the multiple "John Smiths" is the one that is requesting access unless I dig into the sent emails and see if I can match someone up. (And…
1 vote -
Choose/Apply a department in bulk messages.
We would love the option to choose a department in bulk messages. That way messages can be filtered to the right department and responded to accordingly. For example, I am reaching out to old Implant leads. Rather than having the front desk get inundated by responses to my texts I'd like to have them sent from my department.
1 vote -
a pop up or message that lets you know your text is ready to be sent
It's hard to know for sure when a text message has been accepted to be sent. I.e. I select all the people I want, add, and then save ad nothing really shows up to say "it's ready". Had a message send out 3+ times once because the system never said "ready".
1 vote -
an easier way to send out the next group of texts over 1000
While i love the ability to mass text patients....I used the feature far less because of how hard it is to pick the next group of people beyond the first 1000. It takes me quite a long time to individually select the 800+ names I need to send the message out to. some way to instantly pick the "next group" would be amazing.
1 vote -
Messaging Action Audit Log
Log different actions taken to messages within the inbox but also to changes made to message templates, automated messages, tags, etc
1 vote -
AI Chat bot integration
I recently starting working with marketing company that helps you with google SEO, and they have a AI chatbot that is basically powered by google, which I think would be an incredible integration for weave, specially for after hours, it seems pretty simple and straight forward to use.
1 vote -
return the technology that allowed us to truly verify insurance instead of our staff bein g burdened with it it
we originally bought into your technology to have "insurance verification" workload taken away from staff. It worked fine the first couple of weeks. However, the staff is needing to do it themselves by contacting the provider about frequencies. Work that weave was doing but now only does infrequently at best. Before we can add ideas on improving the app, we are sharing our thoughts on how not to LESSEN the app. Please respond and let us know action is being taken. Otherwise we need to find technology (and it does exist)that is more suitable for our needs. Thank You
1 vote -
Increase Weave syncing frequency between PMs
It is taking between 1-2 hours for patients to get glasses and contact lens notification texts once we click on notify in our PM. We would really like to shorten this amount of time and have Weave sync more frequently so patients can come in before close to pick them up. Especially when we can't notify until later in the day.
1 vote -
Online scheduling to match actual availability
We utilize EMA by Modernizing Medicine currently and Klara for our online scheduling. The availability is synced up with EMA so our actual openings show online. If the appointment gets filled by our staff it removes the opening from Klara online when a person tries to schedule.
1 vote -
Voicemail overrides
It would be very helpful if the voicemail override was accessible by any employee, admin employees aren't always in the office when this feature needs to be used.
1 vote -
Add "Facebook" or "Google" to Weave splash screen button
Add "Facebook" or "Google" to Weave splash screen button that says "Write Recommendation" so it is is more obvious to customers of what to click on (ie. "Write Facebook Recommendation" or "Write Google Recommendation")
1 vote -
Mobile App Analytics
Adding back the analytics to the mobile app. It would be incredibly helpful for managers who work from home to be able to see how many calls our office received, and how many of those calls were missed or answered.
1 vote -
Online Scheduler mobile TERRIBLE
Our scheduler on the mobile app has not been working for MONTHS. It’s been moved up to a tier 2 and still nothing. This is beyond ridiculous now. It won’t let us approve requests so we have to do all schedule requests manually. This is making things so difficult. WHO IS IN CHARGE OF CODING? Perhaps, there needs to be someone else doing the developing.
1 vote -
schedule
It would be great to be able to do scheduling through Weave and have a schedule we could block of existing appointments. For those who aren't integrated - or even at least block off times since schedules change week to week for all providers. Every other Saturday, etc.
1 vote -
Email Campaigns
Under Campaigns there is not a good selection of photos in your gallery for dental offices. When we were with Practice Mojo they had end of the year benefit "use it or lose it" photos, Christmas, Season Greetings, New Year and all the other holidays. Please add more of a selection.
1 vote -
PMS OpenDental and Weave Integration
Our PMS is Open Dental and there is a feature called "Short Call OR ASAP List" and it is the same as "Quickfill" with Weave and we are wondering if there is a way to integrate the 2 so that we can combine lists. Thank you!
1 vote
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