Desktop App
1163 results found
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Ability to add new patient from both message phone number or caller phone number.
Ability to add contact number to patient list when a new phone number contacts us (from message or call list).
24 votesWe have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.
If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!
Best,
Drew Hemsley | Product Manager @ Weave
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Customize color for desktop app
This new color scheme you've chosen is incredibly painful to look at long term. If we had an option to change it, even if just back to the original aqua, it would be better.
23 votes -
Need Access to Message Archive!
Today a staff member accidentally hit "Archive" on a client text message, but did not see who it was before doing so. I reached out to Weave support and was told that there is no way to undo or restore archived messages and we would have to know the clients name or number to find the message. Not only do we not know who it was, but we get messages from existing and non-existing clients for booking, cancellation, questions, etc. so regularly on a business day that there is absolutely no way to surmise who it might have been. Now,…
23 votes -
Patient Payment Widget
Can Weave create a Payment Widget so we can put in our website and have patients make payment thru that widget?
23 votes -
Team Chat: Search messages by keyword
Would you please make it possible to "search" for a key word in our inter-office text/chat? Many times we need to recall a conversation, but it can take 30 minutes to go back even to last month. It would make this much more useful! Thank you.
22 votes -
Video text
We would love to have the ability to send a short video text through weave like we can pictures.
22 votes -
Delete option for incoming faxes
Please make an option to delete a fax instead of only allowing archiving. 95% of our incoming faxes are junk and we do not want to keep them in an archive!
22 votes -
Removing Tag automatically once a text message conversation has been marked complete
It would be very helpful to have the tag that we assign to a patient's text message conversation removed automatically at the end of each conversation because it won't always be the same TAG for that patient and it gets confusing to know whether something is really for a particular person or not
21 votes -
Fax Drafts
Good afternoon! I would like to suggest a fix for a reoccurring problem; incoming telephone call interrupting the preparation of a new fax, i.e., if the telephone is answered while preparing a new fax, all of the information that has been typed into the fax will be lost and you have to start all over. Your consideration to this is very much appreciated!
21 votes -
Text to Pay - Auto Reminders
wants an auto reminder for the text to pay feature
20 votes -
Set Reviews platform preferences
To be able to edit the review link sent in the auto text message and not have the option for any other platform
19 votes -
Payment print receipts
As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.
19 votes -
Missed Call Analytics only for open business hours
Please make call analytics customizable so it does not track missed calls that happen when the office is closed.
19 votes -
Allow managers/owners access to team chat
I think the weave app should have a feature that allows office managers/owners to view the team chat of any employee. While we love weave and initially loved the idea of the team chat as we thought it could help employees communicate business matters, we have run into some problems where the chatting feature is being misused by staff which goes against our office computer policies. Currently, there is no way to prove misuse. I think it would be great if owners/managers/admins had this capability. It is something we've already reached out to Weave to see if it could be…
18 votes -
See reviews sent/reviews done
A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.
17 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Call ID to appear when taken off hold
It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.
17 votes -
Transfer call from mobile app to main phone
Transfer calls answered on mobile app back to Yealink phones in main office
16 votes -
Missed Call Text - Line Specificity
With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.
16 votes -
Online Scheduling Demographic Additions
Having online appointment requests enter date of birth, address, and insurance when scheduling
15 votes -
Recording credit card numbers NOT
I was doing my compliance for our credit card processing and we do take credit cards via phone and they asked is we had a program that does not record the credit card number . I called and asked if Weave offers this and unfortunately you don't, so thats my suggestion. Thanks Happy New Year
15 votes
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