Cancel Review Invitation for no-shows
I would love it if the review link was not sent to patients that did not show to their appointment. I love the auto-send feature, but it sent a review to a new patient that had never been to our office and didn't show to their appointment. That doesn't make our office look great, and it is pretty inconvenient for us to go through and send out the review links manually. It would be awesome if that could be fixed! Thank you for your time.
Mike Remer commented
We have a customer using Softdent that faces this issue. After discussing with support re the 1 hr before the appointment window discussed below, we thought of this solution. Since this is marked as Planned now, hopefully this will be implemented soon:
How weave does it now:
During the sync process that occurs 1 hour before the time of the appointment, Weave creates a list of all confirmed appointments. These are converted to invites that are sent after the appointment based on the delay period sent in the system. In this case it allows for the situation where a patient called and cancelled their appointment at least an hour before their visit.
Our suggestion is to change this so Weave waits until 1 hour before the end of the delay period before creating a list of confirmed appointments to send review invites to. In this case once it is clear that the patient will not be showing up, the status of the appointment would be changed to unconfirmed. Because of the delay and the status of unconfirmed on the appointment the review request would be effectively suppressed.
Jennifer Guildford commented
Our office realized this morning that one of our patients who cancelled her appointment before we opened, received an automatic text thanking them for visiting and asking them to leave a review. Our office opens at 7:00am and our staff took out the appointment for 7:00am about ten minutes after the start of the appointment, but even though the appointment was not completed, they still got the text. After speaking with the help desk, they let me know that the texts cue up 1 hour before the appointment start time. So if a patient doesn't show up for their appointment, they had confirmed, or cancelled within the hour, they still receive the text. I was told the only way to get around this is to manually send all of them, which is not feasible. As all offices know, patients do confirm appointments and then not show or cancel last minute all the time. This should be corrected so that it cue's up after the appointment is completed so that it only goes to patients that truly arrived. Thank you!
Shay Vander Vliet commented
I think you really need to have the option for the after appointment feedback to not send to certain operatories, just like you do for the appointment reminders. We very often move patients who have cancelled or who want to reschedule to our "sidebook" because my boss likes to see who has dropped out or if we're waiting to hear back from them to reschedule. If we don't get them off of the schedule then they get the text even though they never came. Hopefully my request makes sense!
Miriam OM commented
We have a Dr that sees alot of Medicals in office that require to come back for F/Ups I think it would be best for us to have a choice on how long to wait to send review to pt
Liane Prytula commented
We have noticed that patients who do not show up to their appointments still get the Review Auto-Text. We mark them as 'No Show' in OfficeMate within 20 minutes of missing the appointment, but they still get the text. This is a little embarrassing for us, and makes the office look bad. Please come up with a fix for this with an update soon!!
Kent Van Cleave commented
In OfficeMate, when a patient shows up for their appointment, we click the button that says "Show." This is what should trigger the "How did we do?" text. The patient may have confirmed their appointment the day before, but then the next day not show up. The "How did we do?" text should not even be loaded into your system until we click the "Show" button. This morning we had a no show, and they received the "How did we do?" text. That is absolutely terrible. Appointment "confirm" and "Show" are not at all the same thing.
Please call me at (916) 991-8444 if you would like more information.
Alissa See Company/Practice Name commented
If our patient no-shows their appointment, they are still receiving the REVIEW YOUR APPOINTMENT text from Weave. I was told from support you must mark them canceled or rescheduled an hour before the appointment to not receive this text. How could we do that an hour before? It makes our office look incompetent to ask for a review when they didn't make their appointment.
Hi, we would like if patients who don't show up that an automatic review link does not get sent to them. Thanks!
Hi, our office is using cloud-based Eyefinity Practice Management. Recently, I found out that Weave has been sending out automated text messages of review link to patients who did not show up for the appointments. In EPM, under APPOINTMENT STATUS, there is "no show" option. Can you add "NO SHOW" in Weave's mapping section so the review links will only be sent to patients who show up at their appointments? Thank you.
We need review requests not to go out to patients that missed their appointment or cancelled right before the scheduled time. For statistics, i need to mark that appointment missed, not delete it just so it won't trigger a review request.
Can you make the software not send out review request to patients that do not show up for their appointments?
Also since it request review before patients get their eyeglasses is the review only for the exam and not the glasses and whole visit?
Currently, our "no show" patients are getting a follow up text about leaving a review even when they "no showed" to their appointment. Our staff marks the patient as a "no show" within 15 min of the missed appointment time. I did an online chat with a Weave rep and they asked the software team and the appointment has be canceled or removed within an hour before the time of the "review" text. Please advise. Thank you.
We need to be able to cancel a review text from going out if the patient has 'no showed'. It is not good to send a request to rate the appointment that they didnt show up for.
If a patient "No Shows" please make it to where it does not send them the Google Review text. In Office Mate we mark patients as "No Shows" so maybe see if that can trigger Weave to not auto send the review text to those patients. Thank you!
Allow Reviews text to not go out when the patient no - shows. This suggestion is from All Kids Pedatric Dentistry.