Desktop App
169 results found
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Text window needs to stay open when phone rings
When we are texting a patient/replying to their message and the phone rings, the message we were writing goes away and the incoming call overrides the text. This is really, really annoying!! We have had patients start calling us because we didn't respond to the text fast enough because the window disappeared and we had to start all over again. The text window needs to remain open and not be effected by incoming calls or messages!!
15 votesIn this situation, the text message that was being composed is preserved in draft form, so you can return to the patient thread and finish after taking the incoming phone call.
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Show Phone Number on Texting
I would like received messages to show the phone number from which it was sent to know what number to call or who is receiving the messages I send or when I need to call.
14 votesAs of last week, you can now see which phone number you're texting by hovering over the name or number at the top of the conversation.
Matt Schultz
Weave Product Management
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Adding a Way to Manually Remove the "Unresponded To" Orange Dot from Texts
It would be super helpful to have a way to manually mark messages as "responded to" and remove the orange dot and take them off the actionable tab, so that if a customer just responds with "Thank You" we can remove the text from the actionable list.
9 votes -
YEAR ON SAVE THE DATE
We are scheduling patients out 6 months and since the year is not on there the click to add to calendar is not putting in the months that are in 2022! We need this fixed ASAP! If a year tab could be added to our auto reminders and save the date texts that would be awesome! SOON PLEASE!!!
8 votesThis is now live! Go to Portal > Messages > Auto-Messaging > Select any Save the Date message type and you can add the Year field in the template near the bottom.
Best,
Matt Schultz
Weave Product Management
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Texting Data Reports
I would like to be able to run reports on the texting feature to get a better idea of the utilization. The call data is great, and if we could get something similar for the texting feature, that would be very helpful!
7 votesThe Messaging Analytics dashboard is now available in Weave Portal!
Best,
Matt Schultz
Weave Product Management
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OPTING OUT & CANCEL
We are having a lot of trouble with our patients using the word "Cancel" when responding to auto reminders. If they use this word, it OPTS THEM OUT of Weave. This is not intentional, and it causes a lot of extra work and hassle for the patient and out staff. Please don't allow this word to be identified with an OPT OUT. The word CANCEL should be matched to appointments.
7 votes -
Recall Type Filters
We would like to be able to filter recall reminders by recall type. Similar to the way appointment reminders are done, so that the recall can be tailored to the patient receiving it.
6 votesWe have made recent changes that will now allow you to now choose which recall type you want a reminder to send for. Let us know what you think.
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Text writebacks
Allow simple copy, paste or print of a text conversation string to place in patient records.
5 votesThis is now live for most of our supported vet PMSs as well as Eaglesoft and OpenDental.
Best,
Matt Schultz
Weave Product Management
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Scheduled Message
It would be nice to be able to schedule messages to our clients individually who are coming in. We are a vet clinic and we like to remind certain clients that are coming in to bring a stool sample or to pull food the night before. These messages usually go out when we are close just to make sure they get the reminder before coming in. We also have very forgetful clients who need extra communication and reminders about their appointment, so having this tool would be very helpful.
5 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Add more filter options to the messaging system
We should be able to view/sort by recent unread messages. This should have been a default feature, as I've never used a chat system that did not have this. There are a lot of messages that are being missed due to this not being already included.
Customized filter options would be great too, similar to how you can add custom tags.
4 votesThis is now available to all customers in the new Weave experience! We're also adding a Replied status very soon. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Dedicated Message Template page
Dedicated place in the app to manage message templates aside from in a Conversation message thread with a patient or contact. The only way to create, edit or delete right now is to first go into a message thread and select the message template icon
4 votesThis is now available to all customers in the new Weave experience! You can use the Import tool to bring over your templates from the legacy app. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Options for wording on Missed Call Text based on office hours
Options for different missed call text wording based on time of day or "schedule" on phone system (closed for lunch or training or weekend, etc).
4 votesThis was released in December 2023! Go to Portal > Messaging > Auto-Messaging > Missed Call > use the Office Status filter. The filter options will update based on your Office Hours in Weave.
Best,
Matt Schultz
Weave Product Management
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Opt out issue
When a patient opts out of texting by STOP, then Weave needs to No longer send them the missed call text when they miss a call. I have several patients that keep saying STOP every time we miss their call and it automatically sends the missed call text. They don't like that.
4 votesThis was fixed in May 2022!
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Online Webchat synced with the WEAVE text service
Could there be a way to just set up a text widget separate from the scheduling widget?
I would like to be able to have our team communicate easily with those reaching out via our website but not have to go through the setup of the scheduling widget.
4 votes -
Text Message list to open where you left off
Please fix the messaging screen. When you open an older msg and click back, it brings you back to the top of the list, instead of where you left off. Please fix this, or fix the issue where msgs are marked open when an automated msg is sent out!!
4 votesThis idea is now implemented in the Weave desktop app! Enjoy!
Please reach out with any additional feedback on this topic.
Matt Schultz
Weave Product Management
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Go back to old format
Hi! We do not love the set up of the updated weave. I do not like how the unread section has been deleted, and it has been moved to actionable. It will say actionable even if we do not need to reply to, and it is confusing for messages we actually need to reply to. I prefer the old set up for weave.
4 votesWe've made a series of improvements for how the Actionable tab works to make it clearer and cleaner.
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Do NOT send messages to any number except cell phone!
The update where Weave will now attempt to text every phone number we have listed in our patient management system is absolutely HORRIBLE! Over the years, we have been informed of and honored out patient's privacy requests by moving their cell phone to the "Other" field (we have Dentrix) and now they are going to be receiving texts. This is the worst update you guys have ever put into place. The patients who don't want us texting them are usually rude to begin with so now this is going to cause a lot of upset. The real kicker is that…
3 votes -
Expanding body of message
Hi, I'd like to request the feature to add in a way to expand the body of the text message so that's easier to reread longer messages.
3 votesThis is now available to all customers in the new Weave experience! And we'll be allowing for even more room in the compose box very soon. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Prioritizing earliest appointment times for confirmation texts
Please create a feature in the software that allows if a patient has more then 1 appointment in a day, albeit with multiple providers, that the EARLIEST appt. time will get the reminder text.
In the past we haven't had any issues with this, however, this week, a patient had an 8 am with a hygienist, then a 9 am with the dentist. He only received a reminder of the later 9 am appointment with the dentist.
He expected to see both, however, was extremely upset when he arrived and was told he had "missed his appointment time with the…
3 votesThis should now be working more consistently! Please let us know if you're seeing any issues with the earliest appointment time not being sent out - just email me with any examples.
Best,
Matt Schultz
Weave Product Management
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Select ALL Messages
We need to have a SELECT ALL button for the messages. We do not have time to sit and click thru all of our messages to delete. WE ARE MISSING VITAL messages from our patients. PLEASE MAKE ASAP.
3 votesThis was released today, Dec 15 in v7.50
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