Desktop App
169 results found
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Preferred name for texts
In OpenDental we have a spot for the preferred name. It would be great to have the reminder texts use the preferred name instead.
2 votesThis is current functionality!
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Stop the confusing opt-outs!
Our patients do not understand now that when they reply to a confirmation message with the work "cancel," it opts them out of receiving future texts. This creates a problem for us. Can you please change this back to making the word "Stop" be the opt out?
2 votesThis is fixed - "cancel" no longer opts people out of texts.
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Messaging queue click on bar graph
Be able to click on the bar graph of the message queue to be able to view who the messages are being sent to, moved appointments etc.
2 votesThis is done! Just click the message type on the right side of the chart under "View Messages By."
Best,
Matt Schultz
Weave Product Management
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Weave Locked Up Until Messages Ignored or Handled...TERRIBLE
Not being able to do anything else in Weave without first Ignoring or taking action on every message that pops up since the last time I have used Weave is entirely unhelpful. I would much rather just exit out of Weave and not use it at all than do deal with having it locked up until I deal with things from numerous other calls that come into our office, but don't actually involve anything I am working on and prevent me from working on the things actually related to my calls. AND this same effect happening to my co-workers who…
2 votes -
Pop up message
it would be nice if we could move around the pop up message alert instead of having it fixed in the top right or bottom right. We actually liked the old pop up system better but being able to change the location of the new one would make it better.
2 votes -
"preferred name/nickname"
Patients that have a "preferred name/nickname" would like to have the reminder text state that name.
1 voteThis already exists! Just use the Preferred Name dynamic field - if there isn't a preferred name, then we'll fail over to the normal first name.
Best,
Matt Schultz
Weave Product Management
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Text Call to Action Button
For messaging text reminders, we would love to see a call to action button like the emails has as well as auto archiving as opposed to manually archiving those responses. It is a BIG WASTE OF TIME to do this manually in an office our size. With a company your size, it doesn't seem that this feature is impossible to create. Much appreciated.
1 voteHi Lisa Ann,
We can't add buttons to text messages, but you can add a link to any manual message template or auto-message. Also, there's a setting to auto-archive messages when a patient is simply confirming their appointment. In the Weave desktop app, go to Settings > Messages > Mark Confirmations as Read (toggle this one on!).
Best,
Matt Schultz
Weave Product Management
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Clarified or Individual Time Automated Text reminders
To have individual appointment text reminders for families that are not coming in within 1 hour of each others appointment time. Or to make sure all appointment times are added in the one text for added clarification.
For example, Patient A is scheduled for 8AM. Patient B, child of Patient A, is scheduled for 6:30 PM. They should get separate text appointment reminders, not one that says they both have an appointment starting at 8AM on the same day.
I have had several confused people wondering why they are both scheduled at the same time after getting an text.
1 voteHi Rachael,
If you use the First Names and Times (plural) dynamic fields in the Family template, then we will list out all the people on the schedule for that day, along with their times in the same order.
Best,
Matt Schultz
Weave Product Management
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Overdue hygiene patients
It would be helpful to be able to send out a mass text to those patients that overdue and have parameters we can choose vs. the way it is done now. It is very time consuming to do each one individually. Not user friendly at all.
1 voteHi Jill,
Have you seen this product from Weave?
https://www.weavehelp.com/hc/en-us/articles/13900266969627
Best,
Matt Schultz
Weave Product Management
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Add the year to your patient appointment reminders--PLEASE! Many patients have mentioned this....
Adding the year takes away any confusion that it could be an old message or text from current year for those scheduling well in advance, and is just a simple thing to do to take away confusion for patients with multiple appointments.
1 voteWe added "Year" to the Save the Date message not long ago - have you seen that? Does that solve this for you? If not, please email me at matt.schultz@getweave.com
Thanks,
Matt Schultz
Weave Product Management
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Text Messages
We are having problems with some users looking at the text messages from patients and not marking them as "unread," and then our front desk team does not see them or realize that they need to be answered. Maybe a solution could be that a text message needs to be physically marked as "read" or "completed" rather than automatically marked as "read" after it is opened?
1 voteHi Julie,
If you use the Actionable tab, this is handled already - once a user reads a message but doesn't respond, it's gets the orange bubble to indicate that there may be something left to do. In the future, we'll allow you to filter by this status.
Best,
Matt Schultz
Weave Produce Management
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Add the year to appointment reminders
Add the year to test messages regarding appointments. We just had an elderly lady come in for a 12/04 appointment. Her appointment is 12/04/2024. Sad that she made a trip for nothing. Makes for unhappy customers.
1 voteHi Teresa,
We recently added a "Year" field to Save the Date message types to clarify this scenario - I'm guessing this is what you mean when you say appointment reminder?
Best,
Matt Schultz
Weave Product Management
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Missed texts to "Abandon" Calls
With a recent update, it has now started to send auto missed call text to abandon calls (or spam calls that are filtered out, so they never even ring our phones) and now its sending messages to them. So when going through our texts, we now get an overwhelming number of texts being sent (and undelivered) to these spam numbers and they are constantly cluttering up our feed and making it incredibly difficult to find real clients/people. Its incredibly frustrating
1 voteIf you prefer to not have a Missed Call Text send for abandoned calls, this is now configurable! Just go to Portal > Messages > Auto-Messaging and edit your Missed Call auto-messages. There is now a filter called Call Type which will allow you to focus this interaction to your preference.
Best,
Matt Schultz
Weave Product Management
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frontdesk@gastonperio.com
Patients holding more than one appointment on the same day confirm appointment reminder text and only the first appointment is confirmed. Subsequent text reminders use the time of the second appointment leading to confusion for patient. Confirmation response should confirm ALL appointments held by that patient for that day. This is leading to patient frustration and confusion. This is a serious problem. We are having to go forward on the schedule and confirm all second appointments in hopes of avoiding that second text. Ticket number: 1951189. Our team would like to keep Weave software, but this issue has already caused…
1 voteThis should be fixed now! In the future, anything that is a bug is best handled through our Support team (contrary to what the agent told you in this case) - this feedback platform is primarily for additional features that you'd like Weave to add!
Best,
Matt Schultz
Weave Product Management
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Character limit for text messages
We NEED you guys to put a character limit section on our weave app so we are aware when we are reaching the 145 character limit.. It is impossible for us to know where the message may cut off on the clients side because we cannot see what they receive. PLEASE FIX THIS ASAP.
1 voteHi Mikaela - we should be handling this already. When a message is long, our communication partners package it up before it gets sent to Verizon, etc. so that it comes over to the contact as one single message body. If this isn't happening, please contact our Support team so they can log a bug ticket and get it looked at!
Best,
Matt Schultz
Weave Product Management
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Opt in/Out
When a patient opts out of text msg, if @ some point they want to opt back in there should be an easier way for the pt to opt back in than to have to send START from the last msg they opted out. Most of the time the patients do not even have the last text msg they sent opting out so there is no way to send a "start" msg back. The instructions I researched & found on manually opting pts back in is not really an easy task either. The instructions only worked one time for me…
1 vote -
bulk texts
Bulk Text Messaging- There needs to be more characters allowed for the bulk text message feature. It currently states that it allows 133 however that is incorrect, it is actually 132. Either way, that is too few characters to get out any message of importance to your patients. Of all the features weave offers this is my least favorite and it is not in line with weave as a company. There needs to be more time spent developing this feature so that it is actually useful. There also needs to be more filters. Such as an overdue section and a…
1 vote -
Automatic texts with post-procedure care instructions.
We would like to program automatic texts to send out specific care instructions after certain dental procedures (i.e. fillings, crowns, OS, etc.). We've tried putting this together and testing it, but have been told it can't work because of our same day reminder text. If this could be programmed or created as a separate category of automatic texts, that would be great!
1 vote -
Draft Text Messages
We recommend enhancing the functionality of the draft text messages in Weave. Currently, drafts are saved only when you exit the message or log out. Our suggestion is to ensure that drafts are saved consistently, whether you exit the Weave app and re-enter or simply log out and log back in. This improvement will prevent any loss of drafts when you completely exit the app.
1 voteThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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draft text to be able to be sent from the phone app.. so that you can create them and then send when you are out of the office if necessary
Sometimes I need to send a text to a Patient but it is either to early or to late or just not the right time, and so I like to have it created on my desktop and then have the ability to send it whenever I need to from my phone app
1 voteYou can accomplish this with our new manual scheduled message feature in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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