Legacy Desktop App
1466 results found
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Ability to transfer calls to mobile
Allow transfer from in office phone- out to a mobile phone. This is useful in a situation where a doctor is out of office but needs to take a patient call.
5 votes -
Request for Appointment Confirmation Visibility Enhancement
What department are you in?
SupportWhich Feature does this pertain to?
Scheduling TabWhat area of the Feature?
Confirmed status of appointmentsWhat pain points/suggestions does the office have?
Office would like to be able to see whether a patient confirmed their appointment via text or email. (From a support viewpoint too, this would be super helpful for troubleshooting)2 votes -
"Customer Inquiry: Daily Text Message Analytics for Support Department"
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
AnalyticsWhat pain points/suggestions does the office have?
Customer would like to know how many texts are sent out daily.2 votes -
Integration Issue with Deceased Pets in Onboarding at Cornerstone
What department are you in?
OnboardingWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
Deceased PetsWhat pain points/suggestions does the office have?
Deceased pets if they don't have a death date are pulling into Weave even though they are marked as deceased. These were imported to Cornerstone from another system initially and they came without that deceased date filled out. Cornerstone is newer for this office. There are now hundreds of deceased pets who are being pulled for recalls due to this.2 votes -
We would like for our confirmations to say the day of the week as well as the actual date. example: Wednesday February 9, 2023 at 2:00pm
We would like our confirmations to include the day of the week as well as the date of the appointment. For example.....We look forward to seeing you on Wednesday February 9, 2023 at 2:00pm. :)
1 vote -
Dismiss vs Ignore Chat Options
Add a 3rd option to dismiss messages you've read without opening to view. Would be useful for the quick yes/no answers.
2 votes -
Become more user friendly!
New patients are getting kicked out while filling out forms. That is very frustrating to them and does not look good for us. I was told by one of your employees that they cannot refresh the page because that will cause that to happen. You need to make this more user friendly, not all patients are computer savvy, nor should they have to be. Open Dental and mConsent are so user friendly that even my mom (75 years old) was able to use it.
6 votes -
I wanted to reach out and suggest Weave incorporate a "save the date" appointment reminder for Curve users. I was told that
I wanted to reach out and suggest Weave incorporate a "save the date" appointment reminder for Curve users. I was told that Curve is the reason that Weave does not offer that option. However, we have used Solution Reach and Lighthouse with Curve and both of those offered an immediate appointment reminder when an appointment was made. So if it works with those 2 softwares and Curve it seems plausible it would work with Weave.
1 vote -
Differentiating Insurance and Non-Insurance Payments in Desktop App's Payment Feature
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
Wants there to be a way to differentiate between insurance and non-insurance payments (namely for when a patient pays with a virtual insurance card).2 votes -
Call Duration Analytics Missing for Single-Location Offices
What department are you in?
SupportWhich Feature does this pertain to?
PhonesWhat area of the Feature?
AnalyticsWhat pain points/suggestions does the office have?
Office wants the duration of calls added back to analytics on the app for single-location offices (currently multi-location can see on Portal, but single-location can't).2 votes -
Notification for when appointment reminders stop sending
A notification is sent to the admin's email or on the weave app alerting the office that their appointment reminders have stopped going out. I was chatting with a multi-office and they mentioned that their appointment reminder had stopped going out and they didn't realize it for like a week which caused a lot of their patients to not show up for their appointments. If they had been alerted then they could have called support to fix it and had fewer no-shows.
1 vote -
Medication reminders
Automated texts to remind patients to take their medicine. The doctor can set up how often the reminder goes out and can say what the medicine is and how many pills they should be taking.
1 vote -
Have quick fill options available for overdue patients
We would like the option to be able to add available appointment times to overdue patient messages and the ability in the template to add openings as in quick fill. This way, in addition to our quick fill list, we could reach out with openings to patients on our overdue list.
1 vote -
Take out inactive members from birthday wishes
The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.
13 votes -
Enhancing Reviews & Analytics: Inquiries on Integrating Facebook Ads, Google Analytics, & More
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Reviews and Analytics featureWhat pain points/suggestions does the office have?
Client is asking if there'll be integrations with Facebook ADs events, Google Analytics, Google Ads ( as a conversion metric) , Call Tracking Metrics down the road? If so, any ETA?2 votes -
Pain Point: Delayed 10AM CST Sync Affects Appointment Reminders and Schedule Accuracy
What department are you in?
OnboardingWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
Timing of Daily SyncWhat pain points/suggestions does the office have?
This office is frustrated that the daily update from Sycle to Weave doesn't occur until 10 am CST for them. This makes it tricky to do any day of appointment reminders and very difficult to know what is the accurate schedule when changes from the previous day don't sync until after they've been in their workday for several hours.2 votes -
Request: Simplify Department Hours Setup to Apply Consistent Hours Across All Days
What department are you in?
OnboardingWhich Feature does this pertain to?
PhonesWhat area of the Feature?
Departments - HoursWhat pain points/suggestions does the office have?
The office would like to be able to populate all days to have matching hours instead of having to change their hours day by day when they match.2 votes -
Enable ability to control Save the Date send time windows
Similar to this request that is already closed and can't be voted on - https://feedback.getweave.com/forums/310747-desktop-app/suggestions/43602021-save-the-date-reminders-send-too-early-in-am
We just had enabled save the date reminder SMS, and had multiple new patients who scheduled an appointment on Saturday and received reminders at 6:30am on Sunday morning.
This feature is basically unusable until similar functionality around earliest send-time is added like you have on regular SMS.
1 vote -
Suggestion to Add Password Visibility Option to Weave Desktop App Login
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Logging Into WeaveWhat pain points/suggestions does the office have?
The office suggested that on the log into Weave page on the Desktop App that we add the ability to see the password (especially with the updated 15 character password requirement)2 votes -
"Enhance Weave Login: Add 'Show Password' Feature for New 15-Char Requirement"
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Logging Into WeaveWhat pain points/suggestions does the office have?
The office suggested that on the log into Weave page on the Desktop App that we add the ability to see the password (especially with the updated 15 character password requirement)2 votes
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