Legacy Desktop App
1466 results found
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Download Communication Data
We need to be able to download this patient communication in some form into our system. As a zip file, or something like that. If Weave ever goes out of business, or we switch providers, we lose all of this vital communication between us and our patients. This is actually a critical update that needs to happen ASAP.
1 vote -
Online scheduling request for DOB should also come through on the request
Weave already asks for the patient's DOB when they are requesting the appointment online, however it does not transfer that information to us when we receive the request. That prompts us to ask the patient AGAIN which, oddly enough, the patient doesn't like!
3 votes -
Admins Want User Location Access Editable in Child Accounts
What department are you in?
SupportWhich Feature does this pertain to?
Unify/MultiWhat area of the Feature?
User > Edit Location AccessWhat pain points/suggestions does the office have?
In the Portal the office wants admins to be able to edit user Location Access in each child account, not just the parent account. Right now they have to add all users to the parent account to be able to easily edit location access. They would like to have the functionality in each child account2 votes -
"Support Dept Requests Printable Analytics Feature for Phone System"
What department are you in?
SupportWhich Feature does this pertain to?
PhonesWhat area of the Feature?
AnalyticsWhat pain points/suggestions does the office have?
Office would like the ability to print Analytics. Preferably right from the portal.2 votes -
Call Transfer Feature Needed for Mobile App to Handle Remote Work Challenges
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
Ability to transfer calls to other phones in officeWhat pain points/suggestions does the office have?
They have people working remotely. If they get the call on the mobile app and they need the client to speak with someone else, they end up having to ask the caller to call back in and select a different option. It would make things easier if they had a way to transfer the call from the mobile app to another phone or extension in…2 votes -
"Pin Latest Desktop App Version ID on WeaveHelp Site for Easy Access"
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
VersionWhat pain points/suggestions does the office have?
It would be nice to have the most recently released (even if staggered release) version ID of the desktop application pinned on the WeaveHelp site or status page.2 votes -
Expanding Insurance Verification to Eyecare Vertical
What department are you in?
SupportWhich Feature does this pertain to?
WIVWhat area of the Feature?
Verticals Available toWhat pain points/suggestions does the office have?
This office would like us to make Insurance Verification open to our Optical/Optomitrist/Eyecare vertical.2 votes -
payment/auto fill information
It would be so beneficial & time saving~ When a patient calls in to make a payment, if there was a way to "AUTO FILL" the patient information~ the amount due fills in once we hit the $ symbol. However we need to manually enter name, address, zip and such..
Just trying to save time.
Thank you~
Jodi
3 votes -
Online Scheduling Analytics
Please add analytics and have them tied to emailing the office. For example: they'd like analytics based around Scheduling requests from Online Scheduling, or when someone clicks on the online scheduler, etc.
3 votes -
Text to pay by past due days catagories.
Weave should be able to identify invoices by a past due range and send out text to pay links to a group instead of having to manually sending them all. It should have like a 60-90 day range a 91-120 and a 120+ or something when you select that range it would populate a text to pay for each that can receive text message and send them out as a mass amount.
1 vote -
Mobile App Schedule Issue: Operatories Out of Order
What department are you in?
SupportWhich Feature does this pertain to?
Mobile App - ScheduleWhat area of the Feature?
Operatories and columns in scheduleWhat pain points/suggestions does the office have?
customer and the rest of the users are experiencing on mobile app all of the ops are not in order when going into the schedule icon2 votes -
Managing User Permissions for Responding to Reviews in Onboarding Department
What department are you in?
OnboardingWhich Feature does this pertain to?
ReviewsWhat area of the Feature?
Responding to reviewsWhat pain points/suggestions does the office have?
The office would like to be able to dictate which users have the ability to respond to reviews.2 votes -
Custom Patient Profile Sync Feature for Onboarding Forms
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
Syncing Forms to PMSWhat pain points/suggestions does the office have?
They'd love if they could select the patient profile it can sync back to. I know this is probably far in the making, but I thought it would be pretty cool if they could.2 votes -
Opt-Out of Payment Emails in Desktop App for Onboarding Department
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
The office would like to be able to opt out of receiving an email every time they collect a payment through Weave.2 votes -
Weave Portal - Safari Compatibility
The new Weave Portal does not work on Safari anymore, and we cannot access the old portal either. Can we please update the portal so that it is compatible with Safari? Thank you.
1 vote -
Insurance Verifications Write Back Benefits
It would be extremely helpful for the Verifications to write back the benefit information it populates back into the Patients Chart in Practice Management Software. Even if it was just Maximums, Deductibles and percentages.
4 votes -
Add Logo to Messaging Text Templates for Onboarding Department
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Sending messagesWhat pain points/suggestions does the office have?
Office would like to be able to attach their logo to text templates.2 votes -
widget improvements
Hello, 2 Requests:
a. please add email address to the widget when it opens in addition to notesb. it would be really helpful to further integration with Nextech so that the name, telephone number and email address upload auto-register into Nextech so that the front office can simply choose the name and then fill to appointment on Nextech with the patient rather than have to create a new registration form which does not have the minimum information to be saved
1 vote -
Payout report with specifics all on one page like Care Credit and others do
Offer a payout report that is searchable by date ranges that shows: Date / Income / Refunds / Fees / Payout with totals at the bottom for that date range. Every month I have to pull up the report by payout date range which is fine but then I have to go into each payout individually to see the specifics. It is very time consuming when I’m trying to balance my checkbook every month. To see all the information on one page and already totaled would be very helpful. I have been told for 3 years you are working on…
1 vote -
We need to be able to send theses out ASAP
We have two complaints/issues with Weave. The first one being how quickly the software updates. We have to wait 24 hours for it to show up on the calendar. I live by a schedule so this is frustrating. Second is not being able to send forms to someone asap. Sometimes we get same day or next day appointments and it takes 24 hours for us to be able to send these out. We should be able to hit a button to send now.
1 vote
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