Legacy Desktop App
1466 results found
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Customizable Two-Part Forms Needed for Dental Procedures
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Filling out/templatesWhat pain points/suggestions does the office have?
I've seen this with several offices, this is just the most recent:
We need two part forms (especially for Dentist offices that do extractions). So they would have, for example: a template for teeth extraction. Then they would send the form to themself and they could fill out the tooth#, reason for procedure, bp, etc. Then forward it to the pt for final signature and anything else they want the pt to fill…2 votes -
Online scheduler
The online scheduler does not work properly for our office, the tier 2 team suggested we put in a request for a feature so that the availability of the hygienist shows when as well as the doctor, so the sync needs to be changed from Open Dental to Weave
2 votes -
Send the info requested for online scheduling to the office
The current online scheduling system asks for a patients date of birth but does not send that date of birth to the office with the request. It would be nice to have all the patients information to get them scheduled.
Can you add date of birth and insurance to the info requested and sent to the office?6 votes -
Pulling Report of Opt-Outs by date range
Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
Patient name, date they opted out, etc.I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.
14 votes -
Online Scheduling: Pending Requests Not Blocking Slots
What department are you in?
OnboardingWhich Feature does this pertain to?
Online SchedulingWhat area of the Feature?
Appiontment WritebacksWhat pain points/suggestions does the office have?
When someone requests a time slot, will the slot hold to show someone requested it?
-No, the system is not built to block off requests that are pending2 votes -
Enhanced Reminder Features for Multi-Appointment Patients
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Reminders for single-patients with multiple appointmentsWhat pain points/suggestions does the office have?
Office would like to have the ability to add a plural "{times}" box to reminders, or at least make sure the reminders sent for the first time in a day,2 votes -
"Blocking Unwanted Messages: How to Reject Certain Phone Numbers in Office Messaging Feature"
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Receiving MessagesWhat pain points/suggestions does the office have?
Office wants to block messages from a certain number from being received/reject messages from certain phone numbers.
They are getting messages and naughty images from a ********** or something and want it to stop.2 votes -
"Office Suggestion: Improve Form Builder to Allow More Flexible Page Compaction"
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
Form builderWhat pain points/suggestions does the office have?
Office would like to be able to move things around the page more so that they can compress their forms into less pages.2 votes -
User Experience Feedback: Simplify Fax Sending Process and Reinstate Fax Animation
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Sending FaxesWhat pain points/suggestions does the office have?
The POC felt that the entire platform is not user-friendly enough, and has too many steps to do simple things like sending faxes. Additionally, she said that there used to be a little animation of a fax going into a fax machine when they would send faxes, and she wants that back so she can feel like the fax is going somewhere.2 votes -
"Mobile App Calling: No Ringing Sound Issue Identified by Onboarding Department"
What department are you in?
OnboardingWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
CallingWhat pain points/suggestions does the office have?
The office cannot hear a ringing sound when calling out to mobile app users.2 votes -
Text Messages
We have been Weave users for about 2 years. We have been happy with the product up until lately. Previously, in the text feature, we could search any patient to send a text. Now, it is much more difficult to find patients to send a text. WE HATE THIS CHANGE YOU HAVE MADE! When putting in a payment, we still can bring up any patient. Please change the texts back to how it was. We love the text feature to communicate with patients. It has become MUCH LESS user friendly to use. Thank you for your consideration. Jana
1 vote -
Quick Fill
When someone is on the "sooner if available" list in Eaglesoft it would be great if they would automatically merge onto the Quick Fill list on Weave. Thanks : )
1 vote -
See reviews sent/reviews done
A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.
19 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Custom Confirmation Page for the Online Scheduler
When running ad campaigns, we'd like a custom confirmation page (URL) after the prospect fills out the form or text on the online scheduler. This will give us better conversion data for our campaigns.
1 vote -
Issues with Notifications
We are small practice and use Revolution EHR--this isn't an idea so much as it is a complaint. Whenever we click "received" it sometimes will not notify the patient by text that their glasses are ready. It's very annoying. It's just me in our optical and I don't have time to go back and make sure that all the "Received" orders have been notified.
1 vote -
Forms/ Admin Portal/ Call Records
When sending forms to under aged patients, the form defaults to the parent or guardian, making the name on the form and the name that comes up on the dashboard incorrect.
Also, the patient search bar within the Weave app no longer automatically searches while typing. The need to stop and click the search button is inconvenient and slows the process down. Please return to the old search feature.
Also, within the Admin portal, Call Records are no longer displayed to scrub through. Every call must be downloaded in order to have any interaction with them. This is again a…
1 vote -
Auto Welcome Text & Email
Is there a way to have an auto welcome text and email go out to a client when a new profile has been created on weave?
1 vote -
Upload forms into Dentrix
When Patients fill out the forms on the Ipad it should just upload right into Dentrix. It takes too long to download and upload the forms into each patients file.
5 votes -
Bulk Import Contacts to Fax Directory
I would like to see a bulk import option for importing contacts into the fax directory.
5 votes -
2 day reminders
To whom it may concern,
We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…
10 votes
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