Legacy Desktop App
1466 results found
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Payment Invoice tells weather swipe or keyed in payment
It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.
1 vote -
messages that only apply to Admins
Updates that are only for Admins should ONLY appear on Admins computers. It really gets some employees upset when they can't do some things that they think they 'should' be able to do.
1 voteWe are currently working on a more advanced user role system that will allow you to grant access to specific features per user. Please look out for this in the coming year!
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Support/Extension for Weave Unify Clients
When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.
1 vote -
text allowing for notification of 2 separate appointments on the same day.
On the reminder texts that go out. We need a template for a single patient to be notified of two separate appointments in the same day in one text. e.g. John Smith has an appointment at 9:00 am and 3:30 pm on June 11th. Thank you!
17 votes -
Issues with Team Chat
We always have a problem with our Weave Team Chat feature either not being available or glitching. We were told the way to resolve it is to uninstall the app and then reinstall it, which is not convenient especially when we are busy and need to get a message to another member quickly. Some of the issue when someone send us a message is when we click on "View Message" it doesn't show the message that was actually sent at that time. It shows an older message and we have to leave the chat group and come back. Help us…
8 votes -
WEAVE PHONE/TEXT ISSUE NOT EFFIECENT
Since the most recent update, texting both mom and dad on Weave is no longer efficient. Before all you had to do was click on the main contact and then click the center circle to access everyone in the family. Now you have to click the center circle(custom contact), hit that circle again-it will now say(patient profile), then hit overview, then click on the "other" parent. Efficiency is key when you're understaffed, all this extra clicking to access information is absurd. Please change it back to how it used to be. This update makes it twice as complicated.
1 vote -
DOB standard in patient entry
We have many patients with same First & Last Names. Would be great to have the DOB field automatically on the main entry screen instead of having to click on "add field" as we enter DOB for every patient
2 votes -
Tell PMS that patients have opted out
A request for Weave to tell a PMS that patients have opted out and do not receive messages. This way they can know and plan on what patients will not receive auto reminders.
2 votes -
Remove Closed Hours missed calls from reports
We want to be able to react to a message in Team Chat instead of sending a separate emoji on a separate line. It takes up too much space on the messaging and if 28 employees all react, you have to scroll up so far to see what the actual message was regarding.
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Online forms
When patients fill out the online forms and some of their personal information changed, weave should not update that in the system. If the patient makes a mistake on spelling, DOB, address or phone number can really make for a mess with insurance, getting InTouch with the patients or sending out statements. I would rather update it myself.
1 vote -
Online forms
When weave sees a patient has not been in for 6 months to a year paper work should be automatic text to them. The previous system we used would do that for us and it save a ton of time when getting paper work out to the patients.
1 vote -
Quick Fill
Quick Fill: It would be great if when I make a call from my quick fill, I would like for it to go right back to the place I was vs the quick fill automatically going back to the top of the list. I loose my place every time. It is frustrating and wastes my time
2 votes -
Missed Call Text - Line Specificity
With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.
16 votes -
Canadian credit card payments
I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.- Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
1 vote -
Saved CC
Would love to have a notification on the patient demo that alerted us of saved CC.
1 vote -
Mobile App Calling
The mobile app, when you log in, should log you in as if you are using your extension and not add you to the default call group.
When you log into the mobile app you are added to the default call group and not all offices want this to happen. You can have another call group created as a workaround but it's still a manual process.
1 vote -
Mobile App Calling (default call group)
The mobile app, when you log in, should log you in as if you are using your extension and not add you to the default call group.
When you log into the mobile app you are added to the default call group and not all offices want this to happen. You can have another call group created as a workaround but it's still a manual process.
1 vote -
Digital Forms Integrated with Desktop App
s00059884: Office wants to be able to see a patient's pending and/or completed forms from the desktop app. From the schedule, patient profile, and/or Messages. They have about 50 patients on the schedule each day and need a streamlined process to see/filter patient forms.
2 votes -
Separate notes for patients profile so they do not show up on every member of their families profile as well. Make it individual to the pat
When you go to add notes to a patient’s profile, it adds the note to everyone in their family. This makes it impossible to leave a personal note for each member of the family. When a note appears for everyone in the family it becomes very confusing to reference their personal notes about what you spoke about last time or personal details about the person. An example would be where they work, where they go to school, their interests. If it is not individualized he gets confusing when family members all come in.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Strategic Platform Integrations (Schedule, Accounting, etc.)
Our physical therapy clinics use fullslate as our scheduler. It would be great to have that integrated into weave. It has an open API
1 vote
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