Legacy Desktop App
1465 results found
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Date and Time sent printed onto Incoming Faxes
Allow us to see the date, time, incoming fax number, etc. on the incoming faxes we receive from other offices.
2 votes -
2Factor and MFA text number
Please make sure you do not use your number for any 2 Factor Authentication - major issue when porting over my numbers. It will not work in Weave. Wish I would have known before so I could change all the numbers for accounts I have linked to our main number.
1 vote -
How about when we hit ignore that it still doesnt pop up and cause extra steps?
How about when we hit ignore that it still doesnt pop up and cause extra steps
1 vote -
See notes from PMS
Dr. Would like to see a patients notes from the PMS while out of the office.
1 vote -
See notes from PMS
While out of the office, the dr. would like to be able to see a patients notes from the PMS.
1 vote -
Want to be able to respond to weave reviews.
Want to be able to click on a weave review and respond to it like a FB or Google review.
2 votes -
Insurance Verification for Orthodontics
It would be helpful to have orthodontic lifetime maximums appear in the insurance verification. In addition, how orthodontic payments are made - monthly, annually, quarterly - as well as age limits for treatment.
1 vote -
Text to pay link ability for new contacts not in the system
It would be ideal to send a text to pay link to someone that is not yet in the system. The integration times can be long. We are left to keep searching the contact and send deposit link once we find that they are in the system/synced.
1 vote -
Business text line for contacts
When we create a new contact, please add a text line to put the Business name. It would be especially helpful if we can only put the business name and not have the first and last name required. We use Weave to fax reports to other healthcare providers and it is easier to save the contact information for a clinic rather than a specific doctor.
1 vote -
We need help integrating weave with our E-clinical works EMR
integration with Eclinical works EMR (electronic medical records )
1 vote -
multiple ful
With birthday reminders, it would be super beneficial for us to have it pull like the new "appointment reminders" where it uses all numbers on file as we have patients who are children with their parents phone numbers on there. But lots of the parents are split families so we would like the birthday to get to everyone possible!
1 vote -
Please consider confirmation writeback for manual sms as well
Please consider confirmation writeback for manual sms as well.
1 vote -
Have the date range on the filter be open-ended "in the last 30 days" instead of specified
Right now I have to specify the date range for the patient's last visit, meaning I'll have to edit the filter each time I create a campaign. If it was changed to "in the last 30 days", then I wouldn't have to go back in and change the filter each time I use it.
1 vote -
Search Payments
It would be great if payments were "searchable". We've run into a few issues where a patient pays over the weekend or a holiday & we don't see their payments. It isn't linked to their account in Weave. We use MacPractice so that may be the root of the issue. We also have problems integrating the Auto-verify insurance & account balance features.
1 vote -
Archive Voicemail records
I would like to be able to save/archive Voicemails under Client History where the would stay after deleting/removing from the Voicemail box so we keep records especially when a client calls to say they left a voicemail to cancel an appointment we've marked as a no show.
2 votes -
Support Request: View Last 4 Digits of Card When Using "Link" Payment Option
*Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Payments Invoice info/ Last 4 of card *What pain points/suggestions does the office have? * Customer is wanting to be able to see the last 4 of card when the customer uses the "Link" payment option through text to pay. They do keep track of their payments through these last 4 and really need them. She would like to be able to see this information on the portal instead of having to call…
3 votes -
Allow Viewing Last 4 Digits of Card for Link Payments in Portal
*Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Payments Invoice info/ Last 4 of card *What pain points/suggestions does the office have? * Customer is wanting to be able to see the last 4 of card when the customer uses the "Link" payment option through text to pay. They do keep track of their payments through these last 4 and really need them. She would like to be able to see this information on the portal instead of having to call…
3 votes -
Conflicting appt time reminders
Weave recently did an updated and ever since then, our patients with multiple appts are getting two confirmation texts with the two different times. Patients are SO confused and usually end up calling to straighten it out OR they just show up at the wrong time because they're confused. Patients just really need to get ONE text with the early time only.
1 vote -
Accessing personal voicemail remotely
There is currently no way to check personal voicemails from outside of the office. This is one of the most basic of features that is available on every phone system around the world, yet on Weave you can't do it.
Especially since COVID and remote work became more mainstream.
The mobile app only allows you to access the office's main voicemail. Why would every staff member need or be concerned with that?
1 vote -
Inventory Management/Item Catalog
It would be helpful if there were a system within payments that would allow us to keep a detailed catalog of our goods and services and the associated costs.
For example, instead of keeping a separate catalog of the items we sell and then manually entering the associated charge into Weave payments, having a system in the Weave app that keeps that catalog so when we select a patient, we can select co-pay, deductible, peptides, etc. and the associated cost will automatically be applied.
This would also be helpful when there are payment disputes or when patients want an itemized…
1 vote
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