Legacy Desktop App
1465 results found
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collections List
Our collections list is not syncing with our Compulink platform. Please advise.
1 vote -
Emergency After hours calls, we need to be able to see calls that came in, if no messsage was left
On Saturday 2/24, a call came in at 7:30 am, but there was no record of it. The patient pressed a button, to get to the on call doctor, me, however I never received the call, it went right to voice mail. I did not see the VM till monday 2/26. I was in the office on Saturday, and my people look for messages, as well as who called in. The patient had an emergency, and was leaving town next day. I did not get the call, and the patient probably thinks I am an uncaring practice, which no doubt…
1 vote -
Incoming message notifications by Department
We should be able to, by user, on the mobile + desktop app be able to set message notifications AND the red badge on the icon to show by department. My billing departments and on-call doctors do not want to be notified for messages in the Main Line and vice-versa.
2 votes -
Filter by tags and new
You should be able to filter your messages by tag(s) AND new, untagged messages, instead of having to check either tags or new messages at a time. For instance my reception team I want to see the "Scheduling" tag and some of their individual ones, but also to see all new incoming messages so that they can tag those accordingly.
1 vote -
SMS/Tags notification badge
If you have your Messages inbox filtered by tags and/or departments, you should only receive a notification badge (the red 1 that shows up on the icon) for the messages inside of those filters. Otherwise it's very confusing and requires frequent checks just to see if there's really something there for you.
1 vote -
google review follow up message
it would be nice if weave could send a reminder message/email to patient's if they have not left us a review.
1 vote -
Consistency between plans
We have found the information is not consistent between plans and isn't very user friendly. Some plans we can view deductibles as well as maximums and some we can only view one or the other. I feel this could be a great product with more work. Thanks!!
1 vote -
Insurance Verification
The function of this add-on feature sounds AWESOME. I think it's a work in progress still. It should be uniform in what information is displayed. Some display percents allowed, some display maximums (super helpful and a great selling point) some do not display at all. The length of time that it takes to click "verify" and have the information in front of you is way too long and CANNOT be done while on the phone or while someone is waiting in front of you. In turn defeats the purpose. I can log in online to the insurance carrier faster for…
1 vote -
My desktop app has to be force closed one than one throughout the day because it freezes too much. Anyone else?
My desktop app has to be force closed more than once throughout the day because it freezes too much. Anyone else?
1 vote -
payment plan custom time
The number of payments for recurring payments should be customizable. Locking to 3 month increments is an interesting design choice. Also, i'd like an alert when payments are processed since it does not write back to my PMS so my team knows to apply the payment.
1 vote -
time clock in for staff
Have a function time tracking function for staff and allow weave to sync this data to a payroll processor such as Gusto or ADP. I would gladly pay an extra $20-$30 a month for this feature.
1 vote -
Suggestion for Phone Analytics Improvement to Track Missed and Answered Calls
*Product Improvements * submission from <@U03FVQ2M3RR> *What department are you in? * Support *Which Feature does this pertain to? * Admin Portal *What area of the Feature? * Phone Analytics *What pain points/suggestions does the office have? * The office would like it if they could see which specific phones are having the most missed and answered calls, to help them better improve their office's answer rate. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * alex@tidewatervethosp.com|alex@tidewatervethosp.com *Name of office…
2 votes -
Support Team Wants Messaging Feature to Show First Viewer of a Message
*Product Improvements * submission from <@U04MSRU5STT>
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Records
*What pain points/suggestions does the office have? * The office wants to be able to see who first viewed a message.
*Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * jjohnson@premieridaho.com|jjohnson@premieridaho.com *Name of office requester * Jeremy Johnson *What is the office Phone Number? * <tel:(208)529-6600|(208) 529-6600> *Location ID of request * d842890b-8dea-491d-8081-3be97a14d0412 votes -
Support Department Requests Message View Tracking Feature
*Product Improvements * submission from <@U04MSRU5STT>
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Records
*What pain points/suggestions does the office have? * The office wants to be able to see who first viewed a message.
*Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * jjohnson@premieridaho.com|jjohnson@premieridaho.com *Name of office requester * Jeremy Johnson *What is the office Phone Number? * <tel:(208)529-6600|(208) 529-6600> *Location ID of request * d842890b-8dea-491d-8081-3be97a14d0412 votes -
Adding Delta Dental of Wyoming to the Verification List as a new payer
A large majority of our patients have Delta Dental Of Wyoming. Sure would be nice to add them to your payor list. Also it would be nice if you could see which Insurance companies are enrolled prior to adding the service to your account an then having to go through the process to opt out.
1 vote -
Self Check-In
Would love to have the patient self check-in option to be able to text to pt regardless of if they need forms filled out or not.
1 vote -
New Integration: OpenEMR
My office uses Weave, and we love it. The only setback is that it currently does not integrate with OpenEMR. Integrating with OpenEMR would make our lives and jobs so much easier. I hope you really consider integrating with OpenEMR. Thank you
3 votes -
Deepening Integration: Cloud 9 — Save the Date and Recall messages
Make Save the Date and Recall messages available to C9 users.
1 vote -
Chat feature
Would love it if the chat was better for in office communication - didn't mix with the pateint messages and showed up right away so we can see what is happening without having to click on it.
2 votes -
Text Writebacks for DSN
Please consider Text Writebacks for DSN PMS users.
2 votes
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