Legacy Desktop App
1466 results found
-
Request for Monthly Office Hours Update Frequency
New Help Desk Request
Allow them to edit this once a year or on a need to basis
Request:
Office HoursFrom:
<@UDM62KAMU>Category:
The customer would love to see the office hours on a monthly basis so they don't have to change the office hours on a weekly basis because there are some days a week they work longer shifts on select days of the monthDetails:
Christine,
christma2@frontier.com|christma2@frontier.com,
<tel:(217)374-6132|(217) 374-6132>,
b8fdde9c-f786-4743-95c9-7c76d76c2ee81 vote -
In the team chat, it would be great if there was a way to flag or mark messages to show the rest of the team that another team member has it
In team chat, in would be great if there was a way to indicate that someone else is taking care of a particular message, such as, marking or flagging that particular message.
2 votes -
Manual Schedule for Core offices
Office would like to be able to manually upload or input their schedule onto Weave (this is for a Core office)
1 vote -
Hold times and calls dropped when placed on hold report
We need to know the average length of hold times, the longest someone is placed on hold, and if a caller hangs up when placed on hold.
The missed call report only gives us one part of the story. I need to know if my staff members are simply placing patients on hold to avoid a high missed call rate.
2 votes -
MORE FILTER OPTIONS W/INSURANCE
when doing a campaign, please allow us to add MULTIPLE INSURANCES to the filter. It is very limiting to only be able to do 1 single insurance at a time.
Also add to the filter option the ability to filter by provider/DR
BRING BACK THE QUICKFILL BLAST THAT IN 2019 ALLOWED WEAVE TO PULL MULTIPLE PAST DUE PTS AND SEND THEM LAST MINUTE OPEININGS.
1 vote -
Provide more data in overdue lists such as which pet overdue for what so you can better use the phone, text, and email buttons.
In an overdue list, when you click on the gray circle with the clients initials, why can't the same information come up that comes up in a client profile? Currently, only the date of the overdue service appears, but we can't call, text, or email the client if we don't know which pet and which service is overdue. We have to back out of the list (twice) and then reenter the client profile through the customer list to find out which pet is due for which service. But then there is no way to phone, text or email from that…
1 vote -
Online Schedule filter Dr by appointment type.
They need to be able to filter Drs based on their appointment type because they have certain Drs that only see specific appointment types. So that if I select a specific appointment type, I’m only able to see the Drs that service that type of appointment.
The second thing is really a descriptor of the first, each Dr for them has 2 columns of time, and the first is only booked for longer types of appointments like full exams, and the second column is for things like contact fit check. They would like to be able to have the scheduler…1 vote -
Linking forms with the Dolphin System
Hello!
I have been trying to make it so I could use the forms from Weave and send them to patients and when the form has been submitted it would link with our system DOLPHIN. I spoke with one of your reps and they said you do not currently work with the Dolphin system. This would be beneficial to have since many medical offices are using this system.
Thank you for reviewing this feedback and I hope it could be looked into deeper.
Ali Holm
1 vote -
WIV: Additional Integration Functionality
Typically this means allowing for more detailed writebacks from the eligibility report
2 votes -
WIV: Add additional insurance payers
Various payers have been requested. This is only something we can pass onto Vyne as we have no control over which payers are added over time.
1 vote -
WIV: Eligibility Report UX Improvements
Need to adjust how we're surfacing data obtained through our Onederful integration in the eligibility report.
14 votesHello, friend!
We are very interested in diving into this feedback, and would love to schedule time with you to have a conversation around what you need out of improvements/upgrades from the Weave Insurance Verification eligibility report.
If you're interested in helping be a part of product development at Weave, I would love for you to use this link to schedule a 30-minute call with me and my team.
See you there!
Best,
Drew Hemsley | PM @ Weave
-
WIV: New Integrations (for Auto-Verifications)
Integrating insurance verification's auto-verification feature with various PMS with which we already integrate to provide WeavePlus functionality. This involves syncing the memberID of the primary insurance holder as well as the NPI and TaxID of the provider.
5 votes -
New Integrations with Insurance Verification
Could be additional integration functionality OR just a new PMS added for auto-verification support
2 votes -
Saving NPI and Tax ID values
Customers have requested the ability to configure Weave to save certain values of the verification process. These values are typically assigned to practitioners and don't change, so we shouldn't force them to enter them in for each verification.
1 vote -
Fax groups
Please add fax "groups" so we can fax in bulk to select groups of people at once. This would save me so much time when I am sending out 200+ faxes for events we hold multiple times a year
3 votes -
Make schedule notes available to view
We would like to view the appointment block notes that we have typed in. When computers are down or we are off site, it would be very helpful to see our notes on the appointment blocks. Thanks
1 vote -
Alerts for Med History on acct
When you submit a weave form medical history no alerts are posted to the account for the medical problems they have. Mconsent previously did create that alert manually. So that when the pt profile on Eaglesoft is opened it pops up with alerts for what medical problems they have. It would be ideal if this feature is added to weave forms.
2 votes -
Patient Survey
We would like to send patient surveys after patients' appointments for internal use. It will be a 5-10 questionnaire to track and regulate patients' feedback from their recent visits. This will help funnel negative feedback offline - not on a Google or Facebook review. The reviews are being utilized for external views, however, we want an internal way to monitor patient satisfaction. SolutionReach and Birdeye have this capability. We are looking to switch companies if we cannot get this integrated in a timely manner.
10 votes -
Team Chat Pop Ups
Hello! We would love something in the settings that allows us to view message contents in the desktop pop ups when someone types a message in the Team Chat. Right now, the pop up just says "Click here to view message" and you have to click on the pop up to read the message. Because we often have our hands occupied with other things, clicking on each message to see the intended recipient is very inconvenient.
When patients message us through the Message tab, we can see the contents of those messages in the pop up. So, we'd just like…
8 votes -
Include all Appointment Times for Patient
Currently only 1 appointment reminder is sent out to a patient per day. This may not include all their appointment times. Sometimes it only sends the later appointment and people forgot they made an earlier one so they miss it. Offices would love to see a drag and drop TIMES tile for the individual text template.
2 votes
- Don't see your idea?